Freeview: Crystal Palace (Greater London, England) full-Freeview transmitter
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Freeview on the Crystal Palace (Greater London, England) transmitter

Google StreetviewGoogle mapBing mapGoogle Earth51.424,-0.076 or 51°25'26"N 0°4'32"WSE19 1UE

4G at 800MHz (at800) Freeview reception issues

When 800MHz 4G mobile broadband services start there will be 3 multiplexes in the higher risk range (C21-23, C30, C59-60): C22: ArqA, C23: BBCA, C30: BBCB
See How do I know if the 4G broadband will overload my Freeview? and Full UK map of 4G issue areas for details.

Transmitter fauls and engineering works



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The symbol shows the location of the Crystal Palace transmitter which serves 4,490,000 homes.

Other maps:Crystal Palace DABCrystal Palace AM/FMCrystal Palace regionBBC LondonLondon

Radiation patterns

Radiation patterns withheld

Map key

The bright green areas shown where the signal from this transmitter is strong, dark green areas are poorer signals. Those parts shown in yellow may have interference on the same frequency from other masts.

Crystal Palace transmitter Freeview broadcasts

If you have any kind of Freeview fault, follow this Freeview reset procedure first.

Digital television services are broadcast on a multiplexes (or Mux) where many stations occupy a single broadcast frequency, as shown below. The rating shown takes in account the output power level and the various Freeview transmission modes and do not indicate an ongoing fault.

MuxEffective power level, aerial positionRatingModeWatts
PSB1
BBCA
 horizontal
Maximum64QAM 8K 2/3
24.1Mb/s
DVB-T MPEG2		200,000
Channel icons
1 BBC One London, 2 BBC Two England, 7 BBC Three, 9 BBC Four, 70 CBBC Channel, 71 CBeebies, 80 BBC News, 81 BBC Parliament, 301 301, plus 12 others
• as a digital multiplex transmitted on frequency C23 (490.0MHz) from 324m datum.
PSB2
D3+4
 horizontal
Maximum64QAM 8K 2/3
24.1Mb/s
DVB-T MPEG2		200,000
Channel icons
3 ITV (London), 4 Channel 4 London ads, 5 Channel 5 London ads, 6 ITV 2, 13 Channel 4+1 London ads, 14 More 4, 28 E4, 33 ITV +1 (London),
• as a digital multiplex transmitted on frequency C26 (514.0MHz) from 324m datum.
PSB3
BBCB
 horizontal
Maximum256QAM 32KE 2/3
40.2Mb/s
DVB-T2 MPEG4		200,000
Channel icons
101 BBC One HD (England no regional news), 102 BBC Two HD (England), 103 ITV HD (ITV London), 104 Channel 4 HD London ads, plus 1 others
• as a digital multiplex transmitted on frequency C30- (545.8MHz) from 324m datum.
COM4
SDN
 horizontal
Maximum64QAM 8K 3/4
27.1Mb/s
DVB-T MPEG2		200,000
Channel icons
10 ITV 3, 20 G.O.L.D. (not free), 25 Dave ja vu, 26 Home (not free), 27 ITV 2 +1, 30 5*, 31 5USA, 34 ESPN UK (not free), 38 Quest, 39 The Zone, 44 Channel 5 +1, 72 CITV, plus 22 others
• as a digital multiplex transmitted on frequency C25 (506.0MHz) from 314m datum.
COM5
ArqA
 horizontal
Maximum64QAM 8K 3/4
27.1Mb/s
DVB-T MPEG2		200,000
Channel icons
 TV News,  TV Stars, 11 PICK TV, 12 Dave, 17 Really, 29 E4+1, 32 Movie Mix, 46 Challenge, 48 Food Network, 82 Sky News, 87 Community Channel, plus 9 others
• as a digital multiplex transmitted on frequency C22 (482.0MHz) from 321m datum.
COM6
ArqB
 horizontal
Maximum64QAM 8K 3/4
27.1Mb/s
DVB-T MPEG2		200,000
Channel icons
15 Film 4, 18 4Music, 19 Yesterday, 21 VIVA, 24 ITV 4, 41 Sky Sports 1 (not free), 42 Sky Sports 2 (not free), 47 4seven, 83 Al Jazeera English, 85 RT English , plus 21 others
• as a digital multiplex transmitted on frequency C28- (529.8MHz) from 321m datum.


Regional news from the Crystal Palace transmitter


BBC London 4.9m homes 18.4%
from London W1A 1AA, 11km north-northwest
to BBC London region - 55 masts.

ITV London News 4.9m homes 18.4%
from London WC1X 8XZ, 11km north-northwest
to ITV London region - 55 masts.

Self-help relays

Charlton AthleticTransposerRedeveloped north stand Charlton Athletic Football Club130 homes
DeptfordTransposersouth-east London100 homes
GreenfordTransposer12 km N Heathrow Airport203 homes
HendonTransposerGraham Park estate50 homes
White CityTransposer9 km W central London80 homes

How the transmission frequencies change over time

years1950s~851984-971997-981998-20122012-132013-182013-18
aerial groupVHFA KA KA KA KA KA K
C1BBCtv
C22-2ArqAArqAArqA
C23ITVITVITVBBCABBCABBCA
C25-1SDNSDNSDN
C26BBC1BBC1BBC1D3+4D3+4D3+4
C28-B-ArqB-ArqB-ArqB
C29-Dlocal
C30C4C4C4-BBCB-BBCB-BBCB
600C32-A
C33BBC2BBC2BBC2com7
C34+C
C35com8

orange background for multiplexes names moregreen background for transmission frequencieslilac background for power levels in watts800MHz band: 4G mobile to start in 2013700MHz band: possible 4G in 2019 more600MHz band: new or moved digital TV services more
Notes: + and - denote 166kHz offset; aerial group are shown as A B C/D E K W
Italics for analogue, digital switchover was Wednesdays 4th April and 18th April 2012.

  • Ofcom have projected that a local television service for London including Greater London area could use an Interleaved Frequency on the Crystal Palace transmitter using C29
  • COM7, COM8 projected for 2013-16. COM7 and COM8 to operate as Crystal Palace,Guildford, Reigate SFN.

Comparison of old analogue and current digital signal levels

Analogue 1-4 1000kW
SDN, ARQA, ARQB, com7, com8, BBCA, D3+4, BBCB(-7dB) 200kW
Mux 1*, Mux 2*, Mux A*, Mux B*, Mux C*, Mux D*(-17dB) 20kW
PreDSO-BBCB*(-20dB) 10kW

History of Channel 3 in the Crystal Palace transmitter area

Sep 1955-Jul 1968Associated-Rediffusion†
Sep 1955-Jul 1968Associated TeleVision◊
Jul 1968-Dec 1992Thames†
Jul 1968-Feb 2004London Weekend Television♦
Jan 1993-Feb 2004Carlton†
Feb 2004-Dec 2014ITV plc♦
Feb 2004-Dec 2014ITV plc†
• Breakfast ◊ Weekends ♦ Friday night and weekends † Weekdays only. Crystal Palace was not an original Channel 3 VHF 405-line mast: the historical information shown is the details of the company responsible for the transmitter when it began transmitting Channel 3.


Your comments: most recent posts are at the bottom


Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

vicpine
Tuesday 31 October 2006 11:26PM
I have a matsui dv3 box, full strength on channel 29 from crystal palace. however i dont get any picture or sound. I love film 4 but its been gone for a few months now. has anybody else noticed this?

I can see the program info telling me what i'm missing though :-(
Terry Jones
Friday 3 November 2006 11:35PM
HI, I live in Leigh on Sea SS9 and have recently had a new wide band aerial fitted. I recieve all freeview channels fine but I am getting Kent news, I assume my aerial is pointing at Bluebell hill? My other analoge tv's in my house have trouble veiwing channel 4 now where before the new aerial the reception was good, If I was to turn my new aerial to Crstal Palace will I still get good freeview with London news and good channel 4 on my analoge tv's? I appreciat any advice.
Briantist
Saturday 4 November 2006 12:15AM
What is your full postcode please? This is necessary as your exact location is required as there can be many options in one postcode area.
Gregory Harris
Saturday 4 November 2006 10:43AM
I live in Croydon approx. 6 miles from the Crystal Palace transmitter. The digital signal was poor so a new aerial and digital cable was installed. This did not help so the aerial jumped up onto the roof but the problem remains. Closer scrutiny of the issues revealed that although the Crystal Palace transmitter is close, my aerial may be higher than the transmitter because I live on a high position overlooking it. This is born out by some of the problems such as when the pollution levels in London are high, (which is most of the time nowdays) the signal is completely blocked out, also the BBC local news is "Look East". It seems my aerial is looking over Crystal Palace and receiving transmissions from another Essex based transmitter. This would account for the London pollution blocking the signals and the "Look East" local news. Unfortunately I am not on the very top of the hill so Reigate etc are unavailable. However I am surprised that the Crystal Palace signals are so directional, i.e. downwards. Is this correct? If anyone else has experienced this, or has a solution, I would welcome your comments.
terry
Monday 6 November 2006 8:53PM
Hi
This is Terry from SS9 replying to Brianist, my full postcode is SS9 4TS.
I have noticed several houses have freeveiw aerials pointing in different directions in my street.
Mnay thanks for your help
Briantist
Tuesday 7 November 2006 12:58PM
terry, you should be able to get Freeview from Crystal Palace and Bluebell Hill but analogue only from Sudbury and Dover.
peter defoe
Tuesday 7 November 2006 6:10PM
When are you going to give Chelmsford a decent signal. We cannot even get analogue signal of any strength let alone freeview.
Briantist
Tuesday 7 November 2006 6:20PM
Freeview reception in Chelmsford is possible, but you need a new aerial to receive all the services, or you can use the Freesat service.
Briantist
Tuesday 7 November 2006 11:26PM
There have been problems for the last 36 hours caused by the Inversion Effect, which look set to continue all week.
Kevin B
Friday 10 November 2006 7:42PM Farnborough
Hi
My post code is GU14 6PW and I can receive all the freeview channels using my loft aerial and a booster. However, when I merge in the RF2 out from the Sky+ digibox with the aerial, I lose freeview's Channel 5 and the other channels on the same freeview frequency. I have tried changing the RF out channel on the Sky box but I still cannot get Channel 5 via freeview using this set up. Do you have any advice please?
Thanks for an excellent site and in advance for any advice.
DEREK
Thursday 16 November 2006 11:12PM
I live in Edinburgh eht6hn and receive all channels with a powered indoor aerial, 20 quid dixons
Mrs Walker
Sunday 19 November 2006 2:36PM St. Albans
Hi

Just bought a Mogen digi box. We do not appear to be able to get BBC1, BBC2 and Channel 5 though everything else seems to be working.
Our postcode is AL4 9NP
Any idea why please?
Briantist
Sunday 19 November 2006 4:21PM
Mrs Walker: Please can you see www.ukfree.tv link icon My Freeview reception to verify which transmitter you are using please?
Briantist
Sunday 19 November 2006 4:26PM
Derek: Please don't shout! Not sure what to say as EHT6HN isn't a valid postcode. Enjoy your Freeviewing.
Jason
Monday 20 November 2006 6:12PM Guildford
My postcode is GU1 1EB and we use the Crystal Palace transmitter. We bought a T.V which has freeview included about 6 months ago and everything was fine reception was good on all channels. For the last 2 weeks ITV and Channel 4 all the 'low' channels have been cutting out for a couple of seconds up to 6 times every 15mins, especially ITV 1 and 2. Just wondered if anyone could help. The analogue receptions seem fine would a booster help?
Briantist
Wednesday 22 November 2006 4:54PM
Jason: If you are using Crystal Palace then this isn't your best option, as the Guildford transmitter has Freeview and you are very close to it. You should check to see where your aerial is pointing, and if it not at Guildford, then move your aerial to point at it, as you will get a good signal from there. Boosters aren't a good idea generally, please see www.ukfree.tv link icon  Do I need to buy a booster?
James
Tuesday 28 November 2006 1:56PM
My girlfriend has recently purchased a Digihome DV940B freeview box which she is running off an indoor aerial. She can view most of the channels on offer though the signal is spordaic on some. She cannot get BBC1 & 2, ITV or CH4.
She lives in Highbury at postcode N5 2LL - can she access the main terrestial channels from this location on freeview?
josh
Tuesday 28 November 2006 6:16PM
We have a Sony VTXD-800U and Channel 4 and ITV1 have disappeared since last weekend. Have not had any problem upto now. Have rebooted retuned etc but no luck yet. Am using a good external digi aerial. Anyone have similar problems.

Briantist
Thursday 30 November 2006 11:46PM
James: Freeview reception is not usually possible with an indoor aerial. Use a roof-top aerial for reliable reception.
Briantist
Thursday 30 November 2006 11:50PM
josh: please try the My Freeview box has no EPG, is missing Film4 or the channel line up is wrong procedure.
S Miles
Thursday 7 December 2006 1:30PM
I live in Windsor (SL4 postcode ) and since about 27 Nov or so I have lost the digital signal and therefore can only receive analogue the usual analogue channels. No information is avaialble for this so please can you tell me if there is a technical reason for this and if so when I can expect to have digital recepion back shortly?

Thanks
S Miles
Briantist
Saturday 9 December 2006 9:29PM
S Miles: there is no engineering work, so the most likely explanations are: your aerial has become misaligned in bad weather or that your cables or connectors have been damaged. Can you check that everything is in good order?
N.Williams
Monday 11 December 2006 1:34PM Teddington
Hi - can you please help. I live in Teddington (TW11 8DX) and have gone onto My Freeview and it is saying that I cannot get Freeview but I do (it does not mention Crystal Palace). I am presuming that I am getting it from Crystal Palace as that is where we are closest to but I cannot get Channel five or other channels on MUX A - What do I need to do? Do I need a new aerial?

Many thanks,
N
Briantist
Monday 11 December 2006 3:43PM
N.Williams: you are in a great area for analogue reception, but in a poor one for digital. Can you find two of the frequencies/channel numbers that you CAN receive Freeview on, and then use the www.ukfree.tv link icon  Find transmitter by channel facility to determine which transmitter you are using and post it's name?
Ray
Monday 11 December 2006 6:10PM
I dont seem to receive all the channels listed above. I use a laptop receiver.
Briantist
Monday 11 December 2006 6:13PM
Ray: It's hard to know what to suggest without knowing your postcode and which channels you don't get...
Ajay
Tuesday 12 December 2006 12:14PM London
I have an wharfdale DV832B and live in NW11 postcode area. I connect to the Crystal Palace transmitter using a rooftop aerial

All worked fine until a few weeks ago when suddenly my signal became poor and would cut out every few seconds on every channel.

I tried phoning the freeview helpline but they told me nothing i didnt know already, please help
Briantist
Tuesday 12 December 2006 1:41PM Canterbury
Ajay: if you have lost all signal strenth on all six multiplexes then it's going to be one of:

a) your aerial has moved in high winds and is no-longer aligned correctly, b) bad weather has caused your external cables or connetors to be damaged, c) your internal cables or connectors have been damaged - for example there is a small stray wire from the outer cable sheilding touching the inner signal core, d) your set-top box has been damaged, e) you have a problem with induction effects from a central heating system, f) there is a GSM mobile phone near the aerial.
Robin
Tuesday 12 December 2006 9:16PM
Hi, I am trying to receive freeview in the SE23 area. I am only able to receive mux c using the rooftop aerial and my freeview box says it is getting it on channel 66 from the crystal palace transmitter. I can get better results using a set top aerial. Any suggestions?
N.Williams
Wednesday 13 December 2006 8:16AM Teddington
Hi Briantist - I managed to check last night and have established that it is the Crystal Palace Transmitter (as I get BBC 1 on C25 etc). I also get C22, C28 and C34 fine but do not get C32 or C29.

Can you please let me know what I need to do - I am confused as looking at the infor re the transmitter above the ratings for C22 and C32 are low but I can only get C22 and the ratings for C25 and C29 are maximum but I can't get C29!

Many thanks,
N
Briantist
Wednesday 13 December 2006 3:31PM
Robin: there are no transmitters in your area that use C66 for multiplex C, however the www.ukfree.tv link icon Reigate transmitter does use it for multiplex D. If this is the case, which seems probable, then you need a wideband aerial to receive all the other multiplexes. In the UK, a Freeview box will report the name of the main regional transmitter (ie, Crystal Palace) not the name of the transmitter you are actually using.
Briantist
Wednesday 13 December 2006 3:55PM
N.Williams: As you are out of the transmitters digital range, these problem are most likely to be caused by interference from analogue transmissions on C32 and C29. Can you use an analogue TV connected to your aerial to see if you can see, however badly, an analogue picture on these channel numbers?
N.Williams
Wednesday 13 December 2006 4:13PM Teddington
Hi - Sorry, not really sure what you mean / how to do that! From looking at those channels on the links above they only provide freeview to my area and not analogue. How can I try and get an analogue signal from those specific channels or have I misunderstood?

Thanks,
N
Briantist
Wednesday 13 December 2006 4:26PM
N.Williams: If you have analogue interference on these two channels you should be able to see some sort of analogue picture - this would be the interference. Unplug the aerial from the Freeview box, plug it into the TV and use the TV's analogue manual turning to view C32 and C39. This will be though the TV's tuning system. If there is any sort of picture, however snowey, then this will be cause of you not being able to receive Freeview on the same channel numbers from Crystal Palace.
N.Williams
Wednesday 13 December 2006 4:31PM Teddington
How will I know which channel is which as when I manually tune I only know what the programme is from the programme that is showing on the TV and it does not show the channel or frequency to my knowledge (I shall check to night though!)

Will let you know how I get on!

Thanks,
N
Briantist
Wednesday 13 December 2006 5:10PM
N.Williams: TVs usually display a number between 21 and 68 to show the channel number, however some do not.
N.Williams
Wednesday 13 December 2006 7:12PM Teddington
Hi - I managed to find out what the channels are but I could not see anything on channels 32 or 29 (it was completely snowy). I have good reception of BBC 1, BBC2 and ITV on channels 26, 33 and 23. I have poor reception of c4 on channel 30 and very poor reception of c5 on channel 37. Does this help at all in diagnosing the problem?? Many thanks for your continued help!
Wolfgang Grinfeld
Thursday 14 December 2006 8:48PM East Grinstead
I am in RH19.
Just installed a DAT75 + MRD pointing to Christal Palace.
Get lots of channels, most of them not good quality.
Signal strength mostly 29%. 61% on Mux A.
Looks like I need to wait for good weather or stronger transmission
naresh
Friday 15 December 2006 11:21PM London
Just bought a digital tv card for my PC. Using my rooftop aerial, im getting muxes 1 & D very well, B & C very jerky, 2 & A not at all (from crystal palace transmitter).

I did some test thing, and it shows i get very strong quality signals from all but 2 & A. but very low strength from B & C.

Can i assume the problem is with the aerial and needs replacing? Or might it just be an alignment problem?

I can post up the results from the test if you like.

(postcode is SE18 3HA)
naresh
Friday 15 December 2006 11:50PM London
Also, how accurate is this website in showing the terrain between my aerial and the transmitter?

According to that, there is a 40m building in my way :s
naresh
Friday 15 December 2006 11:51PM London
sorry, HTML didn't show up.

link
Briantist
Saturday 16 December 2006 12:31PM
naresh: if you visit www.ukfree.tv link icon My Freeview it will show that you do not have a good line-of-sight to Crystal Palace and should use Bluebell Hill instead for Freeview reception. This site takes into account your location and the terrain and many other factors into account to deliver accurate and precise information.
Steve Pegg
Friday 22 December 2006 7:31PM Camberley
I don't believe that I have a problem with local interference from a video, ntl cable box etc, however I will remove all of the.
I do have a Proception variable gain mast head amp, which I installed with my Blake DMX10A last week. Previously I had a high gain wide band aerial from Labgear along with a Labgear mast head amd 26db. I believe that I did use to received channel 29 with the previous setup but cannot say when this stopped.
Briantist
Friday 22 December 2006 8:44PM
Steve Pegg: masthead amplifiers are usually OK, but cannot be discounted.
Steve Pegg
Saturday 23 December 2006 8:55AM Camberley
I have checked out chan 29 using an analogue TV and cannot see anything, however I do get a rough channel 4 on chan 30. I am now sure that I have no locally generated noise on chan 29 from video, cable box etc. so I am at a loss to see where my mux D (chan 29) has gone. Is it possible that my new DMX10A aerial alignment could be causing the problem. I noticed that I have currently set it for a bearing of approx 75 degrees where as before, with my old wide band aerial, I know that I was more like 50 degrees.

Unfortunately I have to point my antenna through a row of tall Canadian pines and previously I got a better signal at 50 degrees, although I appeared to receive a reasonable signal from 50 to 100 degrees which I don't really understand.
Briantist
Saturday 23 December 2006 12:01PM
Steve Pegg: if you're only getting a 'rough' Channel 4 on C30, this must be coming from Crystal Palace. I don't think you mentioned the trees before, and they will cause problems because of the Faraday Effect they act like aerials and will remove the signals. As you should point your aerial directly at the transmitter, if there are trees in the way you may need to use a long pole to get them. Multiplex 2 and A that use 64QAM mode are more prone to problems with unsatisfactory signal paths. No amount of amplification can restore a signal that isn't there.
Steve Pegg
Saturday 23 December 2006 12:34PM Camberley
No you are correct I did not mention the trees. However I have noticed that my MUX d (chan 29) is now back this morning, however I have now got a degraded mux A. I am worried about these trees, they are about 140 feet, so there is no chance of going over them! I think that the frozen fog on the trees has been upsetting my reception over the last days. I have tried pointing at Hannington,to avoid the trees, with my previous wideband aerials with no joy at all. I have taken onboard alot of professional advise over the past weeks and that is why I have got the group A aerial etc.I believe that untill the power at Crystal palace is boosted to >60Kwats I will be at the merci of inclement weather.
Briantist
Saturday 23 December 2006 1:21PM
Steve Pegg: as long as you can wait until April 2012!
Bill Taylor
Saturday 23 December 2006 4:08PM Buckley
I live in North Wales, CH7 5EH, but I believe my ariel is pointed at Winter Hill (due to the terrain Moel y Parc not used). I'm pretty much resolved to not getting the ITV chanels etc on Freeview due to the lower transmission strength, but I'm still baffled by the receivers behaviour. The ITV channel appears normal, both picture and sound, for a few seconds and then just goes off - every time. I can't understand how the signal can be okay for a few seconds and then not be okay. Can anyone explain?

Thanks,
Briantist
Saturday 23 December 2006 4:54PM
Bill Taylor: the COFDM signals that deliver Freeview have to provide what is called a bit-error rate that has to be one in billions. Most of the time they can do this, because there each bit (this is digital television) is broadcast more than once (less than twice though) to ensure a perfect bitstream. However, a single bit error that works its way past this will mean that it can be quite a while - 1/25th of a second for audio, up to several second for video, before the receiver can "recover". For more information see www.ukfree.tv link icon How signal stregth, quality and bitrate relate. The 64QAM mode is more prone to problems than those multiplexes that use 16QAM mode.
Steve Pegg
Sunday 24 December 2006 2:25PM Camberley
Hi again Briantist, I have another issues that I would like to air. My coax is routed from may mast head amp to NTL cable box in the lounge (down the outside wall), then out from the ntl box (carring the digital and modulated analogue NTL signal) to my main TV and back up to the loft distribution amplifier(again up the outside wall). I have found that I get better digital signal on some of the channels if I dont even connect the output from the NTL box to the cable run up to the loft. Obviously the coax run from the downstairs up the side of the house to the input of the distribution amp is acting like a giant receiver. I am going to replace this cable run with WF100 coax ASAP, similar to the down run but I struggle to get my head around this, I have a dedicated group A antenna at roof height with mast head amp that does not receive chan 25 as well as a 5 meter run of cheap coax. Please note the same is true if I actually eliminate the cable box from the run, i.e. just connect my input in the lounge directly to the output back up to the loft.
Briantist
Sunday 24 December 2006 7:12PM
Steve Pegg: Remember that the NTL box has an input which is using all the same frequencies that Freeview uses (but with DVB-CS rather than Freeview's DVB-T) and this can cause interference that will obliterate the Freeview signals. If you want to watch NTL in another room, you might have more sucess using a wireless video sender for that, and do not wire the aerial to the output of the cable box. The cable run should NOT be acting as a 'giant receiver' as the purpose of using coaxial cable is to stop this happening.



Please post a question, answer or commentIf you have Freeview reception problems before posting a question your must first do this Freeview reset procedure then see: Freeview reception has changed, Single frequency interference, and Freeview intermittent interference.

If you have no satellite signal, see Sky Digibox says 'No Signal' or 'Technical fault'

If you have other problems, please provide a full (not partial) postcode (or preferably enter it in box at the top right) and indicate where if aerial is on the roof, in the loft or elsewhere.

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