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@Briantist I was talking about DUK, not their supplier. Eitherway, legal applicability or not, if they were halfway competent or responsible we wouldn't need to ask for this info!
The signal strangth has got even weaker over the last fortnight. All channels are now unwatchable, even the radio streams!
Yes, I have also read the entirely unhelpful email reply you received. What a shower of useless so-and-sos*.
*I edited this for the potential family audience.
Posted by Paul Neale (
3 posts) on Tuesday 6 July 2010 8:14PM

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Report this messagePaul Neale: Digital UK is also not covered by the FoI Act, as is an industry body, not a public one.
Posted by
Briantist
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22,318 posts) on Wednesday 7 July 2010 7:56AM

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EMLEY MOOR transmitter - ey Moor Transmitter Works: Digital UK has been informed by the transmission company that engineering work in preparation for digital switchover at the Emley Moor transmitter is now expected to continue until the end of August. Viewers with marginal reception may experience difficulties receiving some channels. Timescales for the installation of the new main antenna system are subject to many factors, including the weather, but all efforts are being made to complete the work as quickly as possible. Digital UK apologises for any inconvenience caused. [DUK] ey Moor Transmitter works on 9 July 2010: Engineering transmitter work will take place between 09:30hrs and 16:00hrs. TV services that will be disrupted: Analogue services - BBC1, BBC2, ITV, Channel 4 and Channel 5 will be subject to short periods of shutdown Digital services - Mux1, Mux2, MuxA, MuxB, MuxC and MuxD will be subject to short periods of shutdown [DUK] Over the next week Emley Moor main transmitter: TV (analogue) Possible weak signal, TV (digital) Possible weak signal, Radio (analogue) Possible weak signal, Radio (digital) working normally. [DUK]
Posted by
Transmitter engineering
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2,410 posts) on Friday 9 July 2010 10:09AM

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EMLEY MOOR transmitter - ey Moor Transmitter Works: Digital UK has been informed by the transmission company that engineering work in preparation for digital switchover at the Emley Moor transmitter is now expected to continue until the end of August. Viewers with marginal reception may experience difficulties receiving some channels. Timescales for the installation of the new main antenna system are subject to many factors, including the weather, but all efforts are being made to complete the work as quickly as possible. Digital UK apologises for any inconvenience caused. [DUK] ey Moor Transmitter works on 9 July 2010: Engineering transmitter work will take place between 09:30hrs and 16:00hrs. TV services that will be disrupted: Analogue services - BBC1, BBC2, ITV, Channel 4 and Channel 5 will be subject to short periods of shutdown Digital services - Mux1, Mux2, MuxA, MuxB, MuxC and MuxD will be subject to short periods of shutdown [DUK] Over the next week Emley Moor main transmitter: TV (analogue) Possible weak signal, TV (digital) Possible weak signal, Radio (analogue) working normally, Radio (digital) working normally. [DUK]
Posted by
Transmitter engineering
(
2,410 posts) on Monday 12 July 2010 9:39AM

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Report this messagePlease could you tell me why Itv 1 signal strenth is not as good the BBC which is excellent. Can this be sorted out so that we can receive the HD Channels ITV1 HD, we live in Shelf Halifax West Yorkshire.
Posted by Mr Paul Winter (
1 post) on Tuesday 13 July 2010 11:24AM

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Report this messageI would like to know if I can get a refund on my license fee as the current work means that we cannot receive anything on most of the freeview sets in our house and even the one which normally survives power reductions is showing signs of distress and break-up
This whole upgrade process is a fiasco and is causing many sets in my village to cease functioning
Posted by CliveB (
2 posts) on Friday 16 July 2010 3:24PM

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EMLEY MOOR transmitter - ey Moor Transmitter Works: Digital UK has been informed by the transmission company that engineering work in preparation for digital switchover at the Emley Moor transmitter is now expected to continue until the end of August. Viewers with marginal reception may experience difficulties receiving some channels. Timescales for the installation of the new main antenna system are subject to many factors, including the weather, but all efforts are being made to complete the work as quickly as possible. Digital UK apologises for any inconvenience caused. [DUK]
Posted by
Transmitter engineering
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2,410 posts) on Friday 16 July 2010 5:09PM

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EMLEY MOOR transmitter - ey Moor Transmitter Works: Digital UK has been informed by the transmission company that engineering work in preparation for digital switchover at the Emley Moor transmitter is now expected to continue until September. Viewers with marginal reception may experience difficulties receiving some channels. Timescales for the installation of the new main antenna system are subject to many factors, including the weather, but all efforts are being made to complete the work as quickly as possible. Digital UK apologises for any inconvenience caused. [DUK] Over the next week Emley Moor main transmitter: TV (analogue) Possible weak signal, TV (digital) Possible weak signal, Radio (analogue) working normally, Radio (digital) working normally. [DUK]
Posted by
Transmitter engineering
(
2,410 posts) on Monday 19 July 2010 6:09PM

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Report this messageI was encouraged by the media to change to digital television. I did so buying two TV sets from a well established and reputable manufacturer, with freeview incorporated and HD ready, disposing of my perfectly functioning analogue sets. When the signal started to break up in April I bought a signal booster for £27. Then I discovered others were having reception problems as a result of engineering works of which I had not been previously informed. I have been watching a bad analogue picture since. It seems to me that a failure to supply goods or services for which I have paid a licencing fee represents both a breach of faith and a breach of contract. What compensation payments are you going to pay non viewers like me for our loss of 6 months normal service?
Posted by Alan Hall (
1 post) on Monday 19 July 2010 6:37PM

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Report this messageMr. Hall is quite correct in that the publicity surrounding engineering work at Emley Moor has been all but non-existent. My own signal is just about 'hanging on' but several friends have either had to subscribe to Sky or to cable to continue to receive a service; each one having bought freeview products in good faith. Both the BBC & ITV have significant studio premises in Emley Moor's service area and which provide local programming, they appear to have made little or no attempt to publicise what is going on. If the work at Emley Moor continues for much longer by the time it returns to 'normal service' a sizeable number of its potential viewers may well have, (at some expense) gone elsewhere! Once again the viewer treated with contempt.
Posted by Nick Lyons (
3 posts) on Monday 19 July 2010 8:37PM

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Report this messageMr Paul Winter: Please see
Freeview modes | ukfree.tv - independent free digital TV advice for the reasons. The signal strength will increase at switchover - September 2011.
Posted by
Briantist
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22,318 posts) on Wednesday 21 July 2010 9:14AM

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Report this messageJust noticed the statement now says September - surely a joke?
(map)Posted by PhilW (
5 posts) on Wednesday 21 July 2010 3:27PM

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Report this messagePhilW: Not a very amusing one.
Posted by
Briantist
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22,318 posts) on Wednesday 21 July 2010 3:48PM

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Report this messageCliveB: You can get a refund on your TV Licence if you sell your TV sets. Otherwise, you have to pay. The only "guaranteed" services before switchover are BBC One and BBC TWO on analogue.
Posted by
Briantist
(
22,318 posts) on Wednesday 21 July 2010 3:53PM

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Report this messageAlan Hall: Sorry, but no compensation payments are due as you can still receive BBC One and BBC Two on analogue.
I must point out you can't have a "breach of contract" if there is no actual contract.
Posted by
Briantist
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22,318 posts) on Wednesday 21 July 2010 4:35PM

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Report this messageNick Lyons: The information is carried on the Digital UK website, as is the norm for engineering information and has been covered by the local media. I'm sorry if you find this inadequate, but that's what Digital UK are required to do.
Posted by
Briantist
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22,318 posts) on Wednesday 21 July 2010 4:38PM

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EMLEY MOOR transmitter - ey Moor Transmitter Works: “Digital UK has been informed by the transmission company upgrading the Emley Moor transmitter that engineering work in preparation for digital switchover is now expected to continue into September. Viewers with marginal reception may experience difficulties receiving some channels. While all efforts are being made to give accurate information on engineering works affecting transmitters, timescales may change as a result of poor weather conditions and complex engineering issues. Digital UK regrets any inconvenience caused.” [DUK] Over the next week Emley Moor main transmitter: TV (analogue) Possible weak signal, TV (digital) Possible weak signal, Radio (analogue) working normally, Radio (digital) working normally. [DUK]
Posted by
Transmitter engineering
(
2,410 posts) on Wednesday 21 July 2010 6:09PM

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EMLEY MOOR transmitter - ey Moor Transmitter Works: Digital UK has been informed by the transmission company upgrading the Emley Moor transmitter that engineering work in preparation for digital switchover is now expected to continue into September. Viewers with marginal reception may experience difficulties receiving some channels. While all efforts are being made to give accurate information on engineering works affecting transmitters, timescales may change as a result of poor weather conditions and complex engineering issues. Digital UK regrets any inconvenience caused. [DUK] Over the next week Emley Moor main transmitter: TV (analogue) Possible weak signal, TV (digital) Possible weak signal, Radio (analogue) working normally, Radio (digital) working normally. [DUK]
Posted by
Transmitter engineering
(
2,410 posts) on Friday 23 July 2010 6:09PM

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Report this messageI live in HD9 Upperthong Holmfirth equipment sony rdr-hxd 870, lost all digital channels at the beginning of may led to believe from another site this is due to digial upgrade inferrring with hard drive as experienced by some one else in another area, does this sound right? will it be okay when work finished? is that end aug or sept? have in meantime updated firmware to 1.7 as per sony website to deal with loss of channels but this on it's own has not resolved the issue. Don't want to pay out for investigations if at end of the day this is the problem and not the unit! sony not been much help so far!
(map)Posted by Loubie Lou (
2 posts) on Tuesday 27 July 2010 1:47PM

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Report this messageLoubie Lou: If you lost your channels when the work started, then the signal drop is probably the cause.
However, you are 6.5 miles from the transmitter, so even at the reduced output levels you should be getting all SEVEN multiplexes (including) loud and clear.
So, if you are not, then get your rooftop aerial replaced. You don't need anything flash - I would imaging that your analogue reception is in the "rubbish" category too.
Posted by
Briantist
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22,318 posts) on Wednesday 28 July 2010 7:31AM

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EMLEY MOOR transmitter - ey Moor Transmitter Works: Digital UK has been informed by the transmission company upgrading the Emley Moor transmitter that engineering work in preparation for digital switchover is now expected to continue into September. Viewers with marginal reception may experience difficulties receiving some channels. While all efforts are being made to give accurate information on engineering works affecting transmitters, timescales may change as a result of poor weather conditions and complex engineering issues. Digital UK regrets any inconvenience caused. [DUK]
Posted by
Transmitter engineering
(
2,410 posts) on Monday 2 August 2010 9:09AM

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Report this messageI contacted you by phone two weeks ago informing of the bad reception on channel three on my 42inch screen television set.I was told that if this gets worse to contact you again!
I now have very bad reception on Three, Four and Five channels.
Could you please advise me.
Many thanks
John Smales 03/08/2010
Posted by
Mr John Smales (
1 post) on Tuesday 3 August 2010 1:58PM

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Report this messageIt is impossible to view ITV1, ITV2, Channel 4, Channel 5, More4, Film 4, Viva in York.
Posted by
Lin (
1 post) on Tuesday 3 August 2010 7:15PM

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Report this messageMr John Smales: It could be down to the engineering work, but if the problem only started two weeks ago please see
Freeview reception has changed? | ukfree.tv - independent free digital TV advice and
Single frequency interference | ukfree.tv - independent free digital TV advice .
Posted by
Briantist
(
22,318 posts) on Tuesday 3 August 2010 8:16PM

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Report this messageLin: It might just be the case that this is true until the work at the transmitter is complete - however, please check
Freeview reception has changed? | ukfree.tv - independent free digital TV advice and
Single frequency interference | ukfree.tv - independent free digital TV advice first.
Posted by
Briantist
(
22,318 posts) on Tuesday 3 August 2010 8:37PM

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Report this messageTo Briantist, Emley Moor serves many people who do not have and may not want the internet, they just want to watch TV. The suggestion, therefore, that DUK are fulfilling their requirement to inform by posting on a website and shows I feel a contempt and disregard for such people. I have cause to visit a sheltered housing scheme containing some 60+ residents and very few of either the residents or the carers had any idea what the problem was. I CANNOT say the local TV has never reported the problems but they do not do so with a frequency that would ensure most people would become aware of the difficulties. Don't take my word for it read complaints in the local press.
Posted by Nick Lyons (
3 posts) on Friday 6 August 2010 1:02AM

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Report this messageNick Lyons: It is quite normal for information to be distributed on the internet in 2010.
Digital UK have no access to the airwaves, so it would be down to the individual broadcasters to decide to make such broadcasts.
Posted by
Briantist
(
22,318 posts) on Saturday 7 August 2010 12:18PM

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Report this messagewhat if some people do not find bbc1 and bbc2 as interesting as itv1 what is your answer to that.
p,s it just happens that most programmes that we watch are on itv1
Posted by chrisitna sands (
1 post) on Thursday 12 August 2010 7:50PM

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Report this messagechrisitna sands: I'm sorry, I'm not sure what you are referring to.
Posted by
Briantist
(
22,318 posts) on Thursday 12 August 2010 8:01PM

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Report this messageDo the transmitter company's turn down the power to Analogues before DSO, as I have notice analogues gettng weaker and digital getting stonger on most transmitters, I only use digital settings on my meter for aligning aerials now
Posted by Darren (
1 post) on Saturday 21 August 2010 10:36PM

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Report this messageOutrageous service from Emley moor, we have now lost BBC one and two on digital , the analogue picture is dire. Extremely poor service from our TV suppliers. No explantation or customer care whatsoever . The sky providers must be rubbing their hands with glee.
(map)Posted by Graham Munro (
1 post) on Sunday 22 August 2010 8:21PM, 6 days ago.

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Report this messageNo digital signal for BBC1 & 2 afternoons and early evenening.No explanation or information from "provider".Service my ****
Posted by S.Ellis (
1 post) on Wednesday 25 August 2010 7:37PM, 4 days ago.

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Report this messageGraham Munro/S.Ellis- The problems you are experiencing are probably due to the information at the top of this page.
Posted by
LutonFan
(
218 posts) on Wednesday 25 August 2010 9:43PM, 4 days ago.

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Report this messageThe service that you are supposed to be providing is rubbish.
You can only get away with this as you are not available except over this website.
Posted by qwerty (
1 post) on Monday 30 August 2010 3:14PM, 1 days ago.

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Report this messageqwerty: not even here. This is a private site run by Briantist in his spare time. The broadcasters don't even look at it.
If you wish to make a complaint, try Arqiva:
http://www.arqiva.com/terrestrial/contact/
Main switchboard:
General Enquiries Telephone +44 (0)1962 823434
Press Office: +44 (0)1962 822582
Address:
Headquarters: Arqiva
Crawley Court
Winchester
SO21 2QA
UK
They would prefer you to contact the broadcasters first, though.
(map)Posted by Mike Dimmick

(
352 posts) on Tuesday 31 August 2010 11:40PM, 1 days ago.

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Report this messageqwerty: And their details are on the
Broadcaster complaints details | ukfree.tv - independent free digital TV advice page.
Posted by
Briantist
(
22,318 posts) on Wednesday 1 September 2010 8:26AM, 21 hours ago.

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Report this messagePlease can you send me a contact address. I intend to formally complain about this situation as I am not getting the service that I have paid for.
Thank you
Paul Whitehead
Posted by Paul Whitehead (
1 post) on Thursday 2 September 2010 11:42AM, 4 hours ago.

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EMLEY MOOR transmitter - Freeview BBC Digital TV (Four, Cbeebies, Parliament, 3... Weak Signal; DSO related from 00:00 yesterday Analogue BBC ONE Weak Signal; DSO related from 00:00 yesterday [BBC] ey Moor Transmitter Works: Digital UK has been informed by the transmission company upgrading the Emley Moor transmitter that engineering work in preparation for digital switchover is now expected to continue into September. Viewers with marginal reception may experience difficulties receiving some channels. While all efforts are being made to give accurate information on engineering works affecting transmitters, timescales may change as a result of poor weather conditions and complex engineering issues. Digital UK regrets any inconvenience caused. [DUK] Over the next week Emley Moor main transmitter: TV (analogue) Possible weak signal, TV (digital) Possible weak signal, Radio (analogue) working normally, Radio (digital) working normally. [DUK]
Posted by
Transmitter engineering
(
2,410 posts) on Thursday 2 September 2010 5:18PM, 96 minutes ago.

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