Help: My Sky box has a "no signal message" - what do I do?
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> Help >Top questions

My Sky box has a "no signal message" - what do I do?


My Sky box has a  no signal message  - what do I do?

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.



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Your comments: most recent posts are at the bottom

firstFirst comments prevEarlier comments  ◊  Later commentsnext Latest commentslast

Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

W
William Bean
Saturday 26 January 2013 10:49AM

having to switch off box regularly remove card wipe it and then restart set again does this mean i need the veiwing card renewed looks well worn now


B
Brenda Little
Sunday 27 January 2013 5:26PM

No signal properly for 7 days.Fed up now cant get programs we like.


L
Liz peacock
Monday 28 January 2013 5:24PM Plymouth

Signal input 1and quality input 1 keep dropping out, going from locked to not locked, been like this for some time now, help pls.


L
Lilian gillis
Monday 4 February 2013 9:44AM

No signal


Y
Yvonne Elliot
Monday 4 February 2013 2:57PM

I've been with sky for 6months, since then I get messages saying no signal an I check everything which they tell me to do , such switch off tight everything which is not loose . I watch tv then it breaks up I don't no what else to do whether the weather I shouldn't be paying £32 month an that's just for basic package , no broadband can you help thanks


Y
Yvonne Elliot
Monday 4 February 2013 3:12PM Glasgow

The sky areal was set up in the house, as I have communal areal on it it says Sat 1 areal 2 which runs through my bedroom . Post code is G32 7LL Glasgow .


M
michelle hill
Monday 4 February 2013 4:42PM

every day i get no signal, does not record programs it supposed to, i can be watching a program change channel and get no signal on any channel very dissapointing right now no signal i wish for it to be sortrd out please


Y
Yvonne Elliot
Monday 4 February 2013 8:59PM Glasgow

Can't watch tv No signal don't no what else to do G32 7LL. I've checked the wires an they are all tight an took out viewing card cleaned it any one help me can't go on like this please.


J
jb38
Monday 4 February 2013 9:07PM

Yvonne Elliot: By viewing card having been mentioned its assumed that you are referring to a Sky box? and so you should carry out a signal check to see if anything is being indicated, this done on a standard box by pressing "Services" then 4 - 6, or select "Signal" from the set up menu if a Sky+ HD box.

Is the dish yours or is it communal?


Y
Yvonne Elliot
Tuesday 5 February 2013 2:08AM

Jb38 Thanks yes it's communal , I live in a close 6 people in the block flats. Our housing installed areal for us so I assume we all share the same one as sky never put one up for me it's a sky +HD box.





Please post a question, answer or commentIf you have Freeview reception problems before posting a question your must first do this Freeview reset procedure then see: Freeview reception has changed, Single frequency interference, and Freeview intermittent interference.

If you have no satellite signal, see Sky Digibox says 'No Signal' or 'Technical fault'

If you have other problems, please provide a full (not partial) postcode (or preferably enter it in box at the top right) and indicate where if aerial is on the roof, in the loft or elsewhere.

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