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Help: My Sky box has a "no signal message" - what do I do?
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My Sky box has a "no signal message" - what do I do?


My Sky box has a  no signal message  - what do I do?

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see <img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link icon What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.



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Your comments: most recent posts are at the bottom

firstFirst comments prevEarlier comments  ◊  Later commentsnext Latest commentslast

Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

stu
Friday 25 February 2011 10:48AM

getting most channels but not channel 5 and sky sports news hd any ideas please mate?

Briantist
Friday 25 February 2011 12:25PM

stu: Have you done "Method (2)"?

T
Trevor Chenery
Saturday 5 March 2011 9:51PM

My two Freesat boxes with a size 1 dish - Humax receivers - frequently give a "No Signal" message. I have 8 LNB cables feeding four, wall mounted outputs. Would it be better if I have a larger FreeSat dish. I live in south east England in the Chilterns

Briantist
Sunday 6 March 2011 6:11AM

Trevor Chenery: How big is the dish to start with? You don't need a larger dish for a oct-LNB package.

J
Jackie Masterson
Sunday 17 April 2011 4:19PM

I've just moved into a property that has SKY, but I'm not using it.When I plugged in my tv with the normal ariel I got the message "No signal". But my housemate who is using SKY has no problems, why?

Briantist
Monday 18 April 2011 5:53AM

Jackie Masterson: Much as you would expect. You can't connect a normal TV to a satellite dish, you need a Freesat box.

R
ray
Sunday 1 May 2011 6:46PM

hi, I have a problem with no signal, we have followed all the steps, checked the signal from the dish it was very very strong, checked the cable signal again v v strong but when we put the cable into the box the signal comes in and out and now it has no signal at all, the guy said that it might be the connector the cable fits into, but said nothing more, can you help with what he means, how do we sort out the connector, sometimes when I jiggle the cable (i.e push it further in or move it a get a signal, I have had this box for ages the problem has only juts surfaced in the last couple of months.
thanks
ray

Briantist
Wednesday 4 May 2011 7:52AM

ray: It might just be that you have "no signal", that the LNB has failed or the cable to it is damaged.

Briantist
Wednesday 4 May 2011 8:12PM

drdred: Yes, no problem doing that.

Briantist
Wednesday 4 May 2011 9:11PM

Darrell: It most likely a cable problem. Remove and reconnect each of your signal cables.




Please post a question, answer or commentIf you have Freeview reception problems before posting a question your must first do this Freeview reset procedure then see: Freeview reception has changed, Single frequency interference, and Freeview intermittent interference.

If you have no satellite signal, see Sky Digibox says 'No Signal' or 'Technical fault'

If you have other problems, please provide a full (not partial) postcode (or preferably enter it in box at the top right) and indicate where if aerial is on the roof, in the loft or elsewhere.

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