My Sky box has a "no signal message" - what do I do?
If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
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MikeTuesday 21 December 2010 3:00PM
Any advice about the freeview?Since the snow I have not received a signal,also I cannot access my recordings.
I have followed screen instructions. Peter Willcox: Have you cleared the snow from your dish? H
HazelFriday 24 December 2010 11:59AM
Hazel: I would check your dish for ice or snow. C
Colin TrevorMonday 27 December 2010 6:13PM
Colin Trevor: What does it have to do with Sky? The satellite belongs to SES Astra, a Luxenbourg company. W
wendyMonday 27 December 2010 7:30PM
well done!wendy: Thanks. Glad to have helped. P
Peter StevensonWednesday 29 December 2010 8:55PM
Peter Stevenson: I presume you have checked it for snow or other signal blockages? P
Peter StevensonWednesday 29 December 2010 9:00PM
lLes NicolWednesday 29 December 2010 10:09PM
Peter Stevenson - I f you checked out your connections and they are OK you may just have to hang on for tha SKY installer. It's possble the extreme drop in temperature may have impacted on your dish mounts and confiquration and it is now that little bit off. ( doesn't take much movemet or instability to cause signal loss. Other possibilities are at thaw water ingress in the cabling or LNB failure. Will watch for press relesea of "Kids" lynching their Dad for missing out on SKY !!!!!R
rachelFriday 31 December 2010 8:12PM
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MarkSaturday 1 January 2011 3:27PM
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EfeSaturday 1 January 2011 9:47PM
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Keith BuchanTuesday 4 January 2011 9:40AM
Phoned installer and it was fixed in an instant. The TV's own remote had been used to try and change a SKY channel instead of the SKY remote. The TV was now on channel 11 instead of the required channel 1.
Channel 1 reselected and all OK.
Spent hours trying to sort this last night!
Doh!M
MACWednesday 5 January 2011 8:00AM
Y
Yvonne oldsSaturday 8 January 2011 1:56AM
We've had 3 engineers come out and tested the signal strength which they said it was o.k
I' m really frustrated at not having a t.v to watch for 3days. We've been customers for 9years and have had no problems in that time until now!
Has anyone else experienced the same.
What should we do?C
corrineWednesday 12 January 2011 1:48PM
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Homer JenkinsWednesday 12 January 2011 3:02PM
If you are a SKY subscriber and the equipment is over 12 months old, it is up to you to get the problem fixed. As BOTH boxes have a problem, I would suggest the problem is with your dish (may require re-alignment/new LNB) - although older Thomson/Grundig SKY boxes had bad power supplies which fail (usually with the loss of SOME channels, eventually giving a "No Sat signal being recieved" error message. these power supplies can be repaired (I've done a couple myself). Hope this is of some help.S
scottFriday 14 January 2011 3:59PM
S
scottFriday 14 January 2011 4:28PM
scott: Yes, the second tuner is only used when it is required. You need to find out what is preventing your signal getting to the second input. With the power off. S
scottFriday 14 January 2011 4:41PM
scott: There must be some reason for you having a "no signal" on the second input.
As there are two connections and two cables connecting up, a visual check might reveal what the problem is as they should be identical in every way. S
scottFriday 14 January 2011 5:14PM
scott: If you swap them over, what happens? M
mattSaturday 15 January 2011 8:18AM
The sky hd box is working fine but the sky + box has no satellite signal on the screen when i go to certain channels e.g sky sports.
channels 101, 102, 103 etc are fine but when i go to the "extra" channnels then i get the message.
Any tips would be welcome?Les NicolSaturday 15 January 2011 9:36AM
Matt - If your getting all channels on the HD box then the dish alignment is OK It then comes down to either a faulty input connection at the receiver and or at the receivers connection to the LNB Sometimes this can be water ingress or just a poorly sealed connection. It might also be the PSU (power supply) in the receiver itself - usually the beginning of capicitor failure. If it's the latter you can obtain a replacement PSU for the receiver at a reasonable cost From "Satcure" online. These are of a superior quality than the originals
and as the PSU sub boards are anchored by removal screws and ribbon linked to the main board it's quite a straight forward swop out. If you lack the necessary skills best to have tis checked out by a competant repair outlet if this is indeed the problem. Always unplug the receiver from the mains Before doing any checks. Les NicolSaturday 15 January 2011 11:05AM
P>s> Matt - I am assuming in my previous post that you've got subs packages covering both boxes?O
OllySunday 16 January 2011 10:25PM
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KCMonday 17 January 2011 1:41AM
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PhilFriday 21 January 2011 1:48PM
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jb38Saturday 22 January 2011 7:27PM
I would refrain from entertaining the idea of an engineer calling, as the expense of doing this would far outweigh the cost of another box.
J
Jenny McCabeMonday 24 January 2011 12:54PM
StaffordJ
jb38Monday 24 January 2011 5:19PM
Try unplugging it from the mains and leaving it about 30 seconds before re-connecting it again, then and after about another 30 seconds try it out, if it doesnt respond its defective. J
Jenny McCabeMonday 24 January 2011 5:46PM
Stafford
Guess we'll have to buy another.
Thanks.J
jb38Monday 24 January 2011 10:01PM
That said though, I did mean to qualify my comment insomuch that the "box being faulty" was based on the assumption that the remote control batteries were OK and that you got no response from pressing any of the front panel buttons.
The real test being to unplug the device from the mains, press AND KEEP HOLDING the back up button whilst you reconnect the mains, continue holding for at least another 30 seconds and if inside this time (about 15/20 secs) the four lights on the front panel doesn't come on accompanied by a message on your screen, then you can safely take it as being scrap.
Phil: If I recall correctly, that error indicates the modem in the box has failed. Don't worry, when the engineer changes the board or swaps the box, the new box will let Sky know about the things you have not paid for yet. D
DEB FLETCHERMonday 31 January 2011 11:46PM
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Dave BThursday 3 February 2011 5:15PM
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Dave BThursday 3 February 2011 6:16PM
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What can my do when my Sky Digibox says 'No Signal' or 'Technical fault'? | ukfree.tv - independent free digital TV advice . 
