Help: My Sky box has a "no signal message" - what do I do?
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My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.

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Your comments: most recent posts are at the bottom

firstFirst comments prevEarlier comments  ◊ 

Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

jamie stevens
Sunday 26 January 2014 6:11PM

colin neilson:

if nothing has changed other than the receiver, then you probably need it replacing.

Dave B
Wednesday 29 January 2014 3:04PM

Hello there, wondered if you have any advice on the following problem before I resort to Sky. Mum's TV showed a 'no signal being received' late last night, have rebooted the Grundig basic Sky box this morning, no joy. Then swapped that for an old Thompson basic Sky box and got most channels with her existing viewing card but it won't receive Sky Sports (which she watches most of the time!), says that the card is not compatible with this receiver and to insert correct card or contact Sky. What are my options? Am thinking of upgrading her contract to at least Sky+ if it I have to buy another receiver ( will try and get a good deal because she's paid Sky thousands over the years!).
Any advice would be much appreciated.

Wednesday 29 January 2014 5:39PM

Dave B: Cards used for the purpose of viewing Sky's subscription programmes are matched to the serial number of the box being used at the time of registration, this being the reason why the card will not work if any attempt is made to use it in another box.

If your Mum was intending to use the replacement box on a permanent basis then if Sky was notified of this they would change the access number programmed into card to suit the new box, this being done via an over air download.

As far as upgrading is concerned Sky+ boxes require two input feeds from the dish, this generally meaning that the LNB will require to be changed over to a quad version (twin types are no longer available) and with a second cable being run from the dish to the receiver.

Dave B
Wednesday 29 January 2014 10:20PM

JB38, many thanks for your reply. Will probably go down the upgrade route then.
I must say, this is a great website, very useful for getting help and advice with speedy responses. Keep up the good work.
Once again, many thanks for your help.
Best wishes to all the 'experts'.

Wednesday 29 January 2014 11:29PM

Dave B: Pleased to have been of assistance! and thank you for your kind comments regarding the website as everyone offering advice on the site are simply passing on their knowledge on a voluntary basis.

Kind Regards / jb.

carol scott
Sunday 2 February 2014 2:09PM

i cant get a signal i have tried everything an its still the same

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Please post a question, answer or commentIf you have Freeview reception problems before posting a question your must first do this Freeview reset procedure then see: Freeview reception has changed, Single frequency interference, and Freeview intermittent interference.

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