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Help: My Sky box has a "no signal message" - what do I do?
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My Sky box has a "no signal message" - what do I do?


My Sky box has a  no signal message  - what do I do?

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see <img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link icon What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.



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Your comments: most recent posts are at the bottom

firstFirst comments prevEarlier comments  ◊ 

Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

R
Richard
Sunday 29 June 2014 9:52AM

Why can't I get sky signal in the morning

J
jb38
Sunday 29 June 2014 10:15AM

Richard: The reason for, can almost be taken as a foregone conclusion that the problem is connected with your installation and not Sky, being either with the box itself or the feed to from the dish.

If you are connected into a communal dish system? then the electrical supply to the distribution system amplifier is possibly being switched off for some reason or another.

Maybe you could clarify on what type of box you are using, and also whether or not you are on a communal dish system.


A
Andrew
Sunday 29 June 2014 4:15PM

jb38: Sorry should have replied much earlier to share the resolution to my issues. Basically I moved the dish so the tree was not directly in the sight line to the satellite.

As I said, nothing had changed in the previous installation for 10 yrs. But maybe the long wet winter, which was warmer than previous year, had made the leaves on that tree juicer/thicker. Result. Had a greater effect absorbing the signal from the satellite. Probably need a tree specialist to comment on that. I'm just guessing

I was going to have to do this at some point due an extension to the existing house. Anyway. Moving the dish about 5m to the right, maybe slightly higher made the difference. Signal and quality indicators not far of the maximum.

Never trust a tree........get a chainsaw......

J
jb38
Sunday 29 June 2014 5:25PM

Andrew: Many thanks for the update, better late than never! as I am always interested to know the outcome of any replies given.

On the subject of the tree, tree foliage no matter how dense has a blocking effect on all UHF RF signals, but especially so when they are of a microwave nature such as used by satellite equipment. and where line-of-site is super critical as far as any obstructions to it is concerned.

Anyway, pleased to know that you have now rectified the problem.

J
jb38
Sunday 29 June 2014 5:46PM

matt auty : (Brian ? ROI) - (1) What type of satellite box are you mainly referring to? (2) When you select a channel is this done from the EPG (guide list) or purely by punching in the channel number?

My reason for asking being, if the guide list can be viewed then the box has to be locked onto the default transponder, the signal strength as well as quality also being indicated from same on Sky boxes.



L
Lee G
Thursday 10 July 2014 12:23PM

Hi there
Just my Sky channels are freezing, the rest are fine.
What do I do?

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Please post a question, answer or commentIf you have Freeview reception problems before posting a question your must first do this Freeview reset procedure then see: Freeview reception has changed, Single frequency interference, and Freeview intermittent interference.

If you have no satellite signal, see Sky Digibox says 'No Signal' or 'Technical fault'

If you have other problems, please provide a full (not partial) postcode (or preferably enter it in box at the top right) and indicate where if aerial is on the roof, in the loft or elsewhere.

UK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.








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