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Help: My Sky box has a "no signal message" - what do I do?
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My Sky box has a "no signal message" - what do I do?


My Sky box has a  no signal message  - what do I do?

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see <img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link icon What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.



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Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

R
rik
Sunday 17 August 2014 10:27PM

get a picture on sky for about a min thn goes of saying no sky singal is being received its very windy out side would this have anythinkto do with it also av been on signal text on my box its say strenght and quality are both over 3 1.4s full sum 1 help very annoying this

J
jb38
Sunday 17 August 2014 11:25PM

rik: If you go into your Sky boxes signal check screen by pressing "services - 4 - 6" (on a standard or Sky+ box) then for satisfactory reception the strength and quality being indicated "has" to be around 60% on both for satisfactory reception, although 75% is really the target figure. If your indications are less than this? then your dish either requires realigning, or alternatively the dish is being partially / intermittently obstructed by such as vegetation (tree leaves etc) .

Other possibilities being, that the coax has not been secured properly where it leaves the "F" connector on the LNB and has developed a partial fracture, or that the dish mounting is slack and allowing the dish to move slightly with every gust of wind.

R
rik
Sunday 17 August 2014 11:32PM

yea my signal strength is nearly full and quality is about 75% my picture comes and goes it is very windy out side tho av had look ad dish no mark on it and not wobbly it can be moved ad have to put sum force in it tho i dont understand been find then today winds got up thats only change wht u recon i cud check to find the problem ?

J
jb38
Monday 18 August 2014 9:26PM

rik: If this problem "only" happens when its windy then it "has" to be caused by one of the possible reasons previously mentioned, however "if" you can access the dish then unscrew the "F" connector from the LNB and check the it for any signs of corrosion / water contamination etc, although sometimes even removing the connector then reconnecting it again can clear a fault.

This advice is based on the problem "only" occurring when it windy, if though it has happened at any time when it isnt? then further advice can be given as required


W
Wendy Wasylciw
Tuesday 19 August 2014 8:03PM

Keep getting no picture and no signal sign in BB1'BBC2 itv chanel 4 chanel 5 have most og other chanels

J
jb38
Tuesday 19 August 2014 11:45PM

Wendy Wasylciw: No signal on what? Freeview, Freesat or a Sky box?, if though its Freeview (via an aerial) then a location is required, this in the form of a post code or one from somewhere nearby such as a shop / Post office, this being required to enable checking of the transmitter that covers your area.

G
g. rob
Monday 25 August 2014 5:07PM

since sky changed the format for tv guide about 6 weeks ago I cannot get ITV programs on sky. All other programs are ok

J
jb38
Monday 25 August 2014 7:46PM

g. rob: It would have been of assistance to know the model of Sky box you are referring to, but though if you haven't already done so, put the box into standby for about 15 seconds before disconnecting it from the mains supply, leaving it that way for about another 15 seconds or so before reconnecting it again and allowing it to go through the usual delay in reloading the channels.

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Please post a question, answer or commentIf you have Freeview reception problems before posting a question your must first do this Freeview reset procedure then see: Freeview reception has changed, Single frequency interference, and Freeview intermittent interference.

If you have no satellite signal, see Sky Digibox says 'No Signal' or 'Technical fault'

If you have other problems, please provide a full (not partial) postcode (or preferably enter it in box at the top right) and indicate where if aerial is on the roof, in the loft or elsewhere.

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