My Sky box has a "no signal message" - what do I do?

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.

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jb38
Thursday 16 May 2013 11:48PM

wm woods: One aspect of satellite reception that has a distinct advantage over Freeview is that any time the signal glitches or cuts out its NEVER (and without exception) the fault of the transmission source, as the problem is always associated with the receiving side of the equation.

If your dish is not facing into a nearby tree or any other form of vegetation then your problem is either being caused by water having entered the "F" connector on the dishes LNB, or alternatively that the dishes mounting is slightly slack and requires tightening, although the former mentioned is the more usual.

You should carry out a signal check using the following procedure:

Press "Services" on your Sky remote control and you will see the main menu with "Options" being highlighted.

2:- Select the "Settings" menu using the right arrow button and press select.

3:- Use the left / right arrows to scroll to "Signal" and press select, the grey bars displayed will show you the strength / quality levels of the signal being received by both tuners, both having to be around 55% minimum or more to produce a stable picture, because if its significantly less than this then it points to the dish being slightly out of alignment.

If though the quality is seen to fluctuate up and down to any great extent than that can indicate that water has entered the connector.

4,525 posts

joan cattanach
Tuesday 21 May 2013 5:48PM

we have no signal due to the fact we moved the box to have a look for the serial number and version number you require for an up date with our h.d box

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