What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?
How to Reset a Sky Digibox when 'No Signal' appears.
Reset method 1 - Delete and Rescan
- Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.
- Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.
- Check cables and connectors are in good order.
- Wait for at least 30 seconds.
- With the card still out of the machine, plug the Digibox back into the mains.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
Reset Method 2 - Reset the LNB
If the above method does not work, the LNB may have a fault.
- Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]
On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]
Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".
- Then press [1] to go to the RF output menu.
- Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
- Press [DOWN] and [SELECT] to select Save New Settings.
- Press [SKY].
- Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
- Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
- Press [SKY].
Reset Method 3 - Upgrade the system software
If there are still problems:
- Turn the Digibox off at the mains again and remove the viewing card.
- Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
- Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.
- Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
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S
Sean ConnellyMonday 22 April 2013 7:24PM
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jb38Monday 22 April 2013 9:01PM
You should carry out a signal check using the following procedure:
Press "Services" on your Sky remote control and you will see the main menu with "Options" being highlighted.
2:- Select the "Settings" menu using the right arrow button and press select.
3:- Use the left / right arrows to scroll to "Signal" and press select, the the grey bars displayed will show you the strength of the anything that might be received.
If you do see anything indicated then the strength / quality levels being indicated for both tuners have to be around 55% minimum or more to produce a picture, because if its significantly less than this then it points to the dish being slightly out of alignment.
M
m.e.thomasTuesday 7 May 2013 7:18PM
m.e.thomas: I would suggest that you may be within the area of the 800MHz 4G test:
https://at800.tv/find-out-more/testing/south-east-london-test/ L
LynneWednesday 8 May 2013 9:50AM
LynneP
PearlWednesday 8 May 2013 9:12PM
please help.J
jb38Wednesday 8 May 2013 10:57PM
S
steven maudeTuesday 14 May 2013 7:51AM
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steven maudeTuesday 14 May 2013 7:54AM
J
joeWednesday 15 May 2013 12:58PM
If not and I purchase a free view box can I use it through the sky dish?joe: No. The recording function on a Sky+ box requires a subscription. Based on what others have said on here, if you don't subscribe to any Sky channels, you can pay Sky about £10 per month for the rather dubious privilege of using the record and playback function of your own box.
Freeview is the name of the terrestrial system which therefore requires a terrestrial aerial, which points to a transmitter on the ground, rather than a satellite.
Freesat is the name of the free-to-air satellite service, which could be what you are thinking of. You can use the dish for it as Sky and Freesat are entirely the same as far as the dish goes.
If your Freesat receiver has recording capabilities then it will require two feeds, just as your Sky+ box does. K
Kieran TaylorFriday 17 May 2013 8:35PM
I am having problems with a no satellite signal being received, I have done all 3 steps and checked with a sat finder that is showing a strong signal however my sky hd box is showing up as having no signal strength or quality, it was working fine until two days ago,
Any help would be massively appreciatedJ
jb38Friday 17 May 2013 9:08PM
K
Kieran TaylorFriday 17 May 2013 9:46PM
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jb38Saturday 18 May 2013 9:53AM
But though, when you tried your sat finder test was it at the LNB or the box end of the cable? and did you try it on both cables? because if that said did apply to both cables and the test was carried out at the box end then you should try a proper signal test on the box using the undermentioned procedure.
Press "Services" on your Sky remote control and you will see the main menu with "Options" being highlighted.
2:- Select the "Settings" menu using the right arrow button and press select.
3:- Use the left / right arrows to scroll to "Signal" and press select, the grey bars displayed will show you the strength of anything that might be received, and if anything is indicated then the strength / quality levels being indicated for both tuners have to be around 55% minimum or more to produce a picture, because if its significantly less than that level its liable to result in the no signal message being seen caused by the dish being slightly out of alignment.
If though none of the aforementioned rectifies the situation then leave the box unpowered for about 30 minutes to allow it to cool down before powering up again, as some of these boxes suffered from power supply problems that only showed up once the box had heated up, although to be perfectly honest its always best if a box can be tested out on another dish, like for example a friendly neighbours! as this saves a multitude of tests having to be carried out.
C
ChintaTuesday 21 May 2013 10:00PM
Tried to reset lnb ( what is that ablnyway??) but doesn't give me the right menu if I click on services 010 and then enter.
What could be wrong? J
jb38Tuesday 21 May 2013 11:37PM
You should not really require to check the LNB (this being on the dish arm where the coax is connected into) as the action of disconnecting the box should automatically reset it, however if you wish to check it use the undermentioned procedure.
LNB checking procedure:
1:- Press Sky followed by: "Services - 4" (opens with picture settings highlighted)
2:- Press: "0 - 1 - select" (opens with LNB set up highlighted) press on this.
3:- A list of the various settings will appear, and although they may already match up with that indicated below still press on the red "reset all settings" button (at bottom left hand side under the menu list)
4:- Scroll down to "Save New Settings" and then press select.
5:- Press select to confirm that the settings have been reset.
The correct settings for the LNB being /
Low frequency - 9.75
High Frequency - 10.60
The LNB power supply should always be set to on.
The 22KHz Command should always be set to on.
By the way, Panasonic boxes of that era are notorious for power supply failure and with what you have reported being one of the symptoms of the problem, but if you still get a no signal warning (error 29) then press: "services - 4 - 6" and see if anything is indicated on the signal strength / quality bar.
Further info dependant on findings.
C
ChintaWednesday 22 May 2013 10:45PM
Do you think perhaps my box or satellite is defect and should order a new one? I have the same equipment for years now and never encountered this before. I only have free view and therefore don't think my card is validated?
perhaps I need to re-align my satellite ? Never had to do this in the last years though....
Please help! Thanks again.C
ChintaWednesday 22 May 2013 10:50PM
I shall leave the power cable out for the night, possibly that will help..
Hope I don't need to buy either new card, box or sat!
Keep you updated.
CheersJ
jb38Thursday 23 May 2013 12:05AM
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ChintaThursday 23 May 2013 5:56AM
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jb38Thursday 23 May 2013 8:12AM
The reason why I had requested that you allow the box to cool down first before powering up again is simply because that this type of problem is generally heat related, and if a box is found to start working again when cold then this is a positive indication that its power unit is defective, whereas if it doesn't then although this can still be caused by the tuners side of the power supply having failed completely (albeit you can still see a menu) but however in most cases its not and the fault is dish related.
In other words, I only mentioned the possibility of the power supply because of this particular brand being notorious for suffering from defective power units, although it has to be said that the only positive way for anyone to determine the cause of a problem is either to try their box out on someone else's dish, or alternatively try someone else's box on your dish.L
Lee CopsonSaturday 25 May 2013 11:24AM
I have a quad LNB and have been able to verify that all cables are producing an 85% strength and 100% quality rating on my Freesat box.
I have tried disconnecting and reconnecting the cables at the back of the Sky+HD box but to no avail.
I have tried options 1 & 2 above but I don't want to try option 3 because I appear to have no signal by which to download upgrade software.
I have tried a full system reset from the 'hidden' 'Services [0] [0] [1] [OK]' menu but that has not resolved the issue.
All evidence points to a problem with my Sky+ box but I tried swapping it for an older box and that also reports that no satellite signal is being received. It seems unlikely that both boxes are broken.
Could the current weather patterns be interfering with the signal such that my Sky boxes think they are not receiving a signal when my Freesat box clearly is?
Can you thS
steve jonesFriday 7 June 2013 11:12AM
I hope you can help me .
i have been trying to watch the poker channel 861 but i get the message no satellite signal is being received intermittently with pixelated pictures and stuttering . signal strength and quality for line 1 is zero , about 70% on line 2 for both strength and quality . i swapped cables around and i am still receiving the same signal strength and quality on line 1 and 2 . on all the other channels i view i have good strength and quality on both lines .
i have tried to check the lnb settings but i cant seem to find it . when i press services and 4 i get sky box office .
i have a sky+hd box
any help and advice is much appreciated
regards steveJ
jb38Friday 7 June 2013 5:31PM
If not already having done so place the box in standby for a couple of minutes before disconnecting it from the mains, this followed by reconnecting it again after about another 45 seconds and see if anything has changed once it reloads the EPG, further advice dependant on the result of this procedure.
Just a point though that I would like you to clarify, as you have specifically referred to the problem being with 861 then are all other channels OK? or possibly not as the case may be.
S
steve jonesFriday 7 June 2013 8:31PM
most channels work fine , except for a few foreign speaking channels , one or 2 of the casino ones aswell . so maybe 6-7 channels don't work .
I rang sky and did the procedure they said , switching cables , turning it off, wiping the card but it did not help . just to clarify , I get a good signal on both lnb1 and lnb2 when on bbc1 or other channels , but when on 861 I only get a signal on lnb2 , even when the cables have been swapped .
I did as advised but nothing has changed .J
jb38Saturday 8 June 2013 1:42PM
The other point that has to be appreciated is that when using a Sky box of the type capable of recording (any + type) is that normal viewing is always via the LNB1 inputs tuner as this is the main input, LNB2's tuner in most instances only being used for recording.
Also with regards to you not being able to access the LNB's settings, if as you have previously mentioned that the LNB2 input is indicating OK then its quite unnecessary to check the settings as they must be correct otherwise nothing would be received.
By the way, these and lots of other installer settings can be accessed by pressing:- services - options - settings - press select to highlight picture - followed by pressing (in quick succession) "0 - 1 - select".S
steve jonesSaturday 8 June 2013 4:45PM
even though lnb1 and lnb2 quality and strength is good on most other channels , does It still mean lnb1 is broken ?J
jb38Sunday 9 June 2013 5:21PM
I will say though, that if you had only been using a single input then I would have requested that you check the "F" connectors at each end of the cable and especially the one at the dish end for any signs of corrosion, as a faulty connection can on occasions be responsible for this odd type of fault, but though by you having twin feeds and yet swapping them over did not make any difference then that eliminates the possibility of a faulty feed, but in cases such as yours and where a professional meter isn't to hand, then pinning the cause of the problem is much easier to achieve if the box in question can be tested out on someone else's dish, basically because I cannot see any further tests that you could carry out that would assist in any way as far as rectifying the problem is concerned.
That said tough, if testing the box out on another dish did magically result on 861 being received on boxes LNB1's input, then this could simply be down to the signal level received from the alternative dish being at a slightly higher level than yours thereby compensating for the deficiency in the tuner.
Just out of interest, what is the make / model number of your box ? S
steve jonesSunday 9 June 2013 7:14PM
the box just says " sky+hd " , 3d anytime+ . I can't see a make or model on it anywhere . J
jb38Sunday 9 June 2013 7:46PM
By the way, sometimes the boxes identification label is stuck on the underside of the box, although I dare say that you will have looked there anyway. N
navTuesday 11 June 2013 1:44PM
i have sky box free channels but 2-3 days ago its not working . signals appear 'no sattelite signal being recived'
and now when i m try to change the channels its not change channel not from remote and not from box.
i check all the wires back of the box
its alright.
i dont'know whats problem...........plz help to resolve my problem.thxupdates
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