News|​TV|​Freeview|​Freesat|​Maps|​Radio|​Help 
Help: My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong
My UK Free TV settings
For an enhanced Freeview reception
prediction please enter your
full postcode, a national grid reference or
a UK latitude and longitude pair.
 
Most popular LIVE 13:05
Twitter LIVE 13:05

Briantist: Read this! You know you want to... is out! http://t.co/I2Kcrf7sMv
DegrafChannel: THE DEGRAF CROWDFUNDING is out! http://t.co/0DlJ3EU5XR Stories via @Briantist @rickchenn @rpg7twit
Briantist: anthony has posted I have found the tuners on the Fox http://t.co/ZBjY1BfXJu @servicetechdave @al1304 @dolphin5 @carlyroweis @domrobinson
Briantist: http://t.co/Ey3yh1eMtl Citizen Space BBC Trust service review Music Radio Consultation One of the ways wɛ do this is by carrying out an
Briantist: http://t.co/MThwwSiL1I RadioToday Radio industry split over fυtυre regulation Responses to Ofcoms review of music in radio formats a
Briantist: http://t.co/jGwD5jQq5B Thirst for control of hit shοws puts ITV in prime takeover territory Business The Observer This has made for an
Briantist: http://t.co/h0yRwJPBC9 Generation gap in view of televisiοn informitv Online television and video receives a lot of media attention but
Briantist: http://t.co/qhqpz0kWnV DTG News The DTG starts wοrk on the next generation free to air technical specification to support Freeview the
Briantist: http://t.co/3JpgHEstYu When are BBС iPlayer and Freeview coming to Xbox One Previously the Xboxs OneGuide was only compatible with and
Briantist: http://t.co/ts2SRp98ly Ariel Тrust to review radio and online supply 13 August 2014 Last updated at 1257 The BBC Trust will extend its

Click here to follow Briantist on Twitter

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong


My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a <img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link iconlarger aerial or you may have interference from a VCR, games console, <img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link iconSky Digibox or similar.



Click here for the list of questions


Click here to ask a new question




Your comments: most recent posts are at the bottom

firstFirst comments prevEarlier comments  ◊ 

Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

Dave Lindsay
Tuesday 5 August 2014 12:19PM

Jenny Milborrow: It doesn't say that there is no problem with the transmitter, but rather says there are no faults reported.

W
walter
Wednesday 13 August 2014 8:35AM

why does my freeview box cut off early at the end of nearly all recordings since it changed to 8 day timer. missing the end of nearly all programs

MikeP
Wednesday 13 August 2014 9:18PM

Walter

Some Freeview PVRs have a setting to control how long the recording continues to run after the supposed end of the desired programme. Check the settings for your particular box, it will tell you in the User Manual/Guide how to that.

M
Meriel Forbes
Thursday 14 August 2014 6:56PM

I constantly perform manual reset on my Freeview TV in order to get the regional BBC South East news but the picture is always breaking up. channel 1 defaults to BBC London which we do not want. We live in Tunbridge Wells so right on top of the local transmitter. I key in the correct channel numbers for the transmitter but still no joy

M
Michael Blakey
Monday 18 August 2014 4:11PM

We live in Salterforth,near Barnoldswick and for about seven weeks our televisions show no signal until 7.25am.
I understand our signal comes via the West Marton transmitter, are they doing some work in the early morning, or is there some other problem?
Thank you.




M
MikeB
Monday 18 August 2014 8:02PM

Michael Blakey: Thats tranmitter is know as the Skipton transmitter http://www.ukfree.tv/txdetail.php?a=SD909517 , and seems to be fine, with no work on it since May.

Which begs the question, why is your TV signal coming on at 7.25am?

A postcode would be a great help, but judging by the local pub, your only 7km away with a good signal. Are you actually tuned to that transmitter? And is there any timer setting on your TV, etc? The other thing is, do you have any timer (thermostat, etc) which comes on/off at that time?

updates
Automatic update every 1 minute



Please post a question, answer or commentIf you have Freeview reception problems before posting a question your must first do this Freeview reset procedure then see: Freeview reception has changed, Single frequency interference, and Freeview intermittent interference.

If you have no satellite signal, see Sky Digibox says 'No Signal' or 'Technical fault'

If you have other problems, please provide a full (not partial) postcode (or preferably enter it in box at the top right) and indicate where if aerial is on the roof, in the loft or elsewhere.

UK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.








Privacy policy: UK Free Privacy policy.