Help: My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong
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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong


My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Briantist
Wednesday 12 February 2014 5:14PM

Stuart Gray: <img src="http://img5.pseph.co.uk/cache/www.ukfree.tv/xico/www.ukfree.tv.png" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link iconMonmouth (Monmouthshire, Wales) Freeview Light transmitter | ukfree.tv - 11 years of independent, free digital TV advice

"MONMOUTH transmitter - Freeview: BBC Digital TV Off Air from 13:23 today, HD Digital TV Off Air from 13:23 today. DAB: BBC National DAB Radio Off Air from 13:22 today. "

It does help if you way here you are...


C
Christopher Pugh
Saturday 5 April 2014 11:27AM

I have a TVonics MDR252 Freeview box connected to a Philips 17 inch 4:3 aspect ratio TV. The box is set to give a centre cutout picture. This has worked OK until April 3rd 2014, when I rescanned the box. On COM 6, (UHF channel 39 Sutton Coldfield transmitter), when selecting either 4music, Film4+1, 4seven or Ideal world channels, the picture is displayed in centre cutout mode, as expected. After 3 seconds, it changes to widescreen mode. This does not happen on Viva or Yesterday, which broadcast on the same multiplex/channel.
I have tried a factory reset and retuning the box to the Waltham transmitter where the same thing happens. Any ideas? The aspect ratio can be changed in the settings menu, but the picture reverts to wide screen after exiting the menu.


J
jb38
Saturday 5 April 2014 8:48PM

Christopher Pugh: Provided that can put up with the inconvenience of having to use the TV / AV button to select your Freeview box as the input, then your problem might be rectified by opening up the scart lead socket and snipping the wire connected to pin8.


M
MikeB
Saturday 5 April 2014 10:38PM

Christopher Pugh: I've recently noticed that most transmissions normally now go to widescreen (ie - bars at bottom & top) automatically on my CRT via digibox looking at Waltham. Frankly, I wouldn't worry about it, and its nice to actually see the sides of the frame....


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Please post a question, answer or commentIf you have Freeview reception problems before posting a question your must first do this Freeview reset procedure then see: Freeview reception has changed, Single frequency interference, and Freeview intermittent interference.

If you have no satellite signal, see Sky Digibox says 'No Signal' or 'Technical fault'

If you have other problems, please provide a full (not partial) postcode (or preferably enter it in box at the top right) and indicate where if aerial is on the roof, in the loft or elsewhere.

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