My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong
To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:
Try this:
1) unplug your Freeview box (or idTV) from the mains;
2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;
3) wait 30 seconds;
4) plug Freeview box (or idTV) mains back in;
5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;
6) reinsert aerial by reconnecting to the 'RF in' connection;
7) do a complete scan for channels again.
The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.
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A Sharkey: You've said that your aerial is on the roof, which is a good start. However, I will have to assume that it is pointing to Winter Hill.
Try having the aerial unplugged for the first 50% of the scan (if it gives percentage progress). Or, if it gives UHF channels (21 to 69) as it scans, start it off with the aerial unplugged and plug in when it gets to channel 46.
If this causes any further issues such as missing channels, then use the manual tune function to restore them (if there is such a function):
Pick TV - C49
BBC One - C50 MattSunday 28 April 2013 10:20PM
Hi
I had 114 channels on my tv from the mendip transmitter, however tonight I lost BBC 1&2. I have done a retune and the channels have dropped to 50 I have not moved the aerial which is situated in the loft. I have now spent the last hour or so trying a reposition and I have managed 50, 68 and now 86 channels but I can not seem to get back the previous 114 channels. My post code is ba35he, please help as this is very annoying.GaryWednesday 1 May 2013 12:24AM
Looks like I have lost the majority of the BBC channels on the Caldbeck BBCA Multiplex, can still get BBC1, however that may be as I am Isle of Man based (IM22HT) and get a good signal from Carnaine. Have tried to re-tune but to no avail, are there any issues on this Multilex at all?derek WarkFriday 3 May 2013 11:05PM
Hi. I have all of a sudden lost all of my hd channels. All other channels fine. Picture was breaking up earlier but ok. Hd saying no signal?PamTuesday 7 May 2013 8:16PM
Have lost all my BBC channels and also film 4 , ITV3 , yesterday and Viva. I have retuned over and over again !! still nothing .Its a new aerial and had all my channels till about a month ago.I am in the Newcastle-under-Lyme area ST5 .David Prosser: There was a problem with the transmitter in the early morning. Have you tried retuning you Freeview box? Stephen HargreavesSunday 12 May 2013 6:12PM
Hi , I have had no BBC channels for about a month now I have tried retuning numerous times but to no avail can anyone help , its very annoying Bernadette NewbyTuesday 14 May 2013 5:14PM
Altrincham Since April 10th I have to retune daily , each time I turn TV on . I am using PHillips DTR 200-05 Digital box with LG -RZ20 LA70 TV .
My main TV , connected to same ariel , ( on the roof ) works fine , so not an ariel fault.
my post code is WA14 4LW-- Please help .Bernadette Newby: Why do you "have" to retune? What are the symptoms??? You are leaving us to guess by keeping us in the dark!
There are quite a few complaints of receivers, particularly Philips ones, 'forgetting' channels when they are powered down? Is this the case here? I guess that it is likely to affect ITV, Channel 4, Channel 5, ITV 2 and other services on PSB2 multiplex. jb38Tuesday 14 May 2013 8:22PM
Bernadette Newby: These boxes have a maximum storage capacity of 99 channels and should this total for any reason be exceeded then it results in the type of problem you refer to.
Press menu "installation" and select "first time installation" which results in the box "automatically" switching off for a few seconds, do not touch anything though until you see the LED on the front panel turning green, as this will then enable you to carry out a new installation.
That said, its always best policy when dealing with any older box to go into the "edit channels" facility and delete anything surplus to requirements immediately after having carried out the rescan.Barry AshboltWednesday 15 May 2013 9:55AM
Darwen Hello, for the first time ever since freeview arrived I am having problems with Freeview reception. I live in Darwen (BB3 0HG) and I use the Winter Hill transmitter.
Recently channels have disappeared (mainly ITV channels) and I have reception 'stutters' where there is a very brief gap in picture and sound. Also pausing has become erratic - sometimes working OK, others with the above mentioned proble on replay. I have 2 aerials one receives from the Darwen sub-transmitter and one from Winter Hill, each aerial feeds one Freeview box.
I have retuned/reset as per your advice and it seems to be retaining channels better but still having the reception problems describedTonyFriday 17 May 2013 8:21AM
will whitby ever be able to receive film 4 my postcode is yo211pdjb38Friday 17 May 2013 10:20AM
Tony: No, as anywhere on the Marina side of the water is too low down to receive signals from the main station Bilsdale, not of course that its reception is much better at higher levels either as its really a hit and miss situation. Chris MilburnSaturday 18 May 2013 8:32AM
Tonbridge TN12 5LE
About 3 ? weeks ago we lost all freeview channels from our portable tv with indoor aerial, I assumed it was the aerial which only got a usable signal on about half the channels anyway, so I bought an indoor aerial with amplifier (41dB) - still no channels, so I then replaced the freeview box - still no channels, I then hooked the freeview box upto the aerial cable for our main tv (which has a BT vision box and works fine), still no channels or signal ?? cant think of anything else has anything changed recently ?
The portable aerial would normally point to the Tun wells transmitter and the main aerial points to Bluebell hill.BennettTuesday 21 May 2013 2:44PM
Only BBC TV and radio channels, all others previously good but now pixilations only. Crap service...why mess it up , it was OK before all this digital rubbish. All we get now is more channels to watch the junk that we didn't want to watch first( tenth) time round. we're on Hutton Transmitter ( occasionally)
DO SOMETHING.Bennett: This is site independent of broadcasters where volunteers offer advice. It is intended for those who wish to sort out any issues they may have.
We would prefer it if people who only wish to moan and shout would refrain from posting. JaneThursday 23 May 2013 9:41PM
For 30 years I have had a good signal from the Blue Bell Hill transmitter but for over a week all BBC channels are pixelating badly, making them impossible to watch, ITV and other Freeview channels are perfect. Websites say there is no fault or engineering work, can you help please?Jane: Bring up the signal strength screen on BBC One and confirm that it is tuned to UHF channel 45, which is that of Blue Bell Hill. JaneThursday 23 May 2013 10:28PM
Thanks for your quick response, it's coming up as channel 46 - the same as BBC2 jb38Thursday 23 May 2013 11:41PM
Jane: I am sure that Dave Lindsay meant Ch46, Ch45 simply being a typo error, however with queries of this nature you should really have provided a post code, or alternatively one from nearby such a shop / post office as its impossible to check transmitter info without this. updates
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