Freeview: Almost five million London homes begin switchover this week with a retune | Digital switchover
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Almost five million London homes begin switchover this week with a retune

If you live inside the M25, or up to 15 miles outside the capital's orbital motorway, you will need to retune your Freeview TV or set-top box on Wednesday morning.

If you live inside the M25, or up to 15 miles outside the capit
Published on by on UK Free TV

This week sees the first stage of the digital television switchover for 4,853,500 homes in Greater London.

From 6am Wednesday 4th April 2012, you must perform a "first time installation" retune (sometimes "Factory Reset" or "Shipping Condition") on your Freeview box or television set if you use the Crystal Palace, Hemel Hempstead, Reigate or Guildford full service Freeview transmitters.

This is because the old low power "multiplex 1" BBC service will be replaced by the high power BBCA multiplex on the old analogue BBC TWO frequency. Also, ITV 1 analogue will move to the BBC TWO analogue slot, except at Hemel Hempstead.

  • Crystal Palace (starts midnight, ends by 6am) - BBC TWO analogue closes on C33, ITV 1 analogue moves to C23 from C33, Multiplex 1 closes on C25-, Multiplex BBCA starts on C23.
  • Guildford (starts midnight, ends by 6am) - BBC TWO analogue closes on C46, ITV 1 analogue moves to C46 from C43, Multiplex 1 closes on C49-, Multiplex BBCA starts on C43.
  • Hemel Hempstead (starts midnight, ends by 6am) - BBC TWO analogue closes on C44, Multiplex 1 closes on C48+, Multiplex BBCA starts on C44.
  • Reigate (starts midnight, ends by 6am) - BBC TWO analogue closes on C63, ITV 1 analogue moves to C63 from C60, Multiplex 1 closes on C31, Multiplex BBCA starts on C60.

Because the Multiplex BBCA service carries some channels (BBC FOUR and BBC radio stations) that are also still being broadcast as part of the existing multiplex 2, after you retune, you will see these channels duplicated. This will be resolved when you do a full retune in a fortnight.



On Wednesday 4th April 2012 (at 6am unless otherwise specified) if you use the: Alexandra Palace (1pm), Assendon (noon), Biggin Hill, Bishops Stortford,Cane Hill, Caterham, Chepping Wycombe (9am), Chesham, Chingford (11am), Croydon (Old Town),Dorking (noon), East Grinstead (noon), Edmonton, Farningham (9am), Finchley (9am), Forest Row (9am),Gravesend, Great Missenden, Greenwich (4pm), Guildford, Hammersmith, Hampstead Heath, Hemel Hempstead Town (9am), Henley-on-Thames (9am), Hertford, High Wycombe, Hughenden, Kenley, Kensal Town, Lea Bridge (2pm), Marlow Bottom, Micklefield, Mickleham, New Addington (11am), New Barnet,Old Coulsdon (2pm), Orpington, Otford, Poplar (1pm), Skirmett (3pm), St Albans, Sutton, Walthamstow North, Welwyn, West Wycombe, Wonersh (9am), Wooburn (noon), Woolwich (9am), Worlds End relay transmitters you will be able to receive the BBC Freeview services (with the exception of HD) for the first time, and you will no longer be able to view BBC TWO on analogue.

www.ukfree.tv link icon 

You MAY find that old equipment will no longer work - see www.ukfree.tv link icon TVs and boxes that do not support the 8k-mode

Another common problem at switchover is the increase in signal will overload amplifiers and over-the-top aerial installations. If this is the case you will have to remove the booster or amplifier from the system, or perhaps fit an attenuator if you have no amplification. - see www.ukfree.tv link icon Freeview signals: too much of a good thing is bad for you.

On Wednesday 18th April 2012 will see the second stage of switchover, which provides the final Freeview configuration, including Freeview HD for all transmitters in this region.

On this date, you will need, once again, to do a "first time installation" as indicated above.

If you are over 75, you should already have been supplied new equipment by the www.helpscheme.co.uk link icon Switchover Help Scheme.





Your comments: most recent posts are at the bottom


Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

Josh
Monday 2 April 2012 11:50AM
Since the Crystal Palace transmitter is already extremely powerful, after DSO, I wonder how much overspill there will be into not only other regions, but maybe even into the north of France and Belgium etc?
J
John
Monday 2 April 2012 3:01PM Hassocks
I thought the second Crystal Palace DSO date was Wed. 18th, not Wed 11th!
N
NewForest
Monday 2 April 2012 3:11PM Barnet
Why are all the digital switchovers done in TWO stages, with the need to retune twice and the rather curious neither-one-thing-nor-the-other situation for two weeks between the two dates? Why don't we just have one big retune on the second date (ie 18 April 2012 for Crystal Palace)?

Apologies if this is obvious to anyone with a technical understanding of all this - but it seems unduly cumbersome to me.
Dave Lindsay
Monday 2 April 2012 3:21PM
NewForest: It is done in two stages so as to allow those who do not have equipment that will work after switchover time to purchase without leaving them without any television.

In some cases, people may have digital receivers that will not work using the new post-switchover transmission mode. There will also be some others who do not have any digital receiver whatsoever.
Briantist
Monday 2 April 2012 9:00PM
NewForest/Dave Lindsay: According to www.digitaluk.co.uk link icon http://www.digitaluk.co.u….pdf :

"With just seven days remaining until analogue TV starts being turned off, more than one in ten households still have a television relying on the old signal – accounting for more than a million TVs
in the region – according to research.

Deborah Bain, London Manager for Digital UK, said: 'We know from elsewhere in the country that some people leave it very late to prepare for switchover. Almost any set can be converted to digital, even black and white ones, so now is the time to get ready.

Most people will find the process straightforward, but some may need a bit of extra help, so we will provide advice and assistance throughout the switchover period.'"
N
Nic Flower
Tuesday 3 April 2012 7:45AM
Spare a thought for BBC2's last day, today 3rd April 2012, on analogue from Crystal Palace on channel 33. This was the UK's first UHF TV programme starting on 21 April 1964 (a power cut disrupted the official opening night on 20 April).

So, channel 33's 48 years beats BBC1's 39 years (1946 - 1985) on the old VHF channel 1 from AlexP & CcystalP, not counting the 1936 - 39 pre-war years, of course. Technology moves on!
D
David Pinfold
Tuesday 3 April 2012 1:54PM Banbury
It will be interesting to see how far the 200KW signals will propogate after switchover. Here in Banbury (North Oxfordshire)although our aerial points to Oxford I can quite often in favourable conditions pick up CP muxes even at 20KW although they are subject to breaking up.
M
Mark Fletcher
Tuesday 3 April 2012 10:20PM Halifax
Looking thru the BBC2 schedule around the time that BBC2 analogue on the main Crystal Palace mast should be switched off,once the programme "Wikileaks:The secret life of a superpower" ends around 12.20am BST in the early hours of Wednesday 4 April 2012 is most likely when the BBC2 analogue signal disappears for good !
D
David J Barry
Tuesday 3 April 2012 10:43PM
Brian,
Sorry mate. You've sliped up on the first bullet point. You need to swap "to" and "from" when refering to ITV 1 analogue.
Easily done with the vast amount of information that you impart.
Keep up the good work!
M
matthew richardson
Wednesday 4 April 2012 12:40AM
i've lost all the channels except channel 5
J
JORDAN C
Wednesday 4 April 2012 1:00AM
matthew richardson: That might happen because that happened when the wrekin in the west midlands when bbc 2 as switched off.
Also are the channels got a blank screen or nothing at all
M
Miles Hardy
Wednesday 4 April 2012 11:28AM
Mark Fletcher you were SPOT on - and what a dramatic ending it was! I wish I'd videoed it. Hope someone puts it on youtube. Incidentally there is a minor error. It should say "by the high power BBCA multiplex on the old analogue ITV1 frequency" (not BBC2). Sorry to be so picky but I'm directing total novices to this page and they're already struggling bless them!
D
David Pinfold
Wednesday 4 April 2012 11:37AM Banbury
Picking up BBC A from Crystal Palace perfectly here in North Oxfordshire at 70 miles distance.
C
Cliff O'Garro
Wednesday 4 April 2012 8:38PM
I have run a 1st stage re-tune.
i can only recieve bbc 4 and radio stations.
will i only receive these channels for the next fortnight.
Dave Lindsay
Wednesday 4 April 2012 8:43PM
Cliff O'Garro: What's the make and model of your receiver? If you are only picking up these, then I wonder if it won't work after switchover.

Could you receive other channels before?
S
Steve T
Wednesday 4 April 2012 10:49PM
Also receiving excellent signal on BBC A in Paddock Wood, Kent from Crystal Palace at 43 kilometers distance and with the signal coming in at nearly 90 degrees off line to the aerial.

The Digital UK coverage predictor shows CP, Tunbridge Wells, Bluebell Hill, Heathfield and Dover as being good reception after DSO, so it's going to be an interesting couple of months with retunes. As removing the masthead amplifier/splitter isn't going to be an option I think I'll need to invest in some attenuators!
P
Pedro dd
Thursday 5 April 2012 9:07AM
I only used to receive Mux1 and the others for that matter on a whim and a prayer with my 40ft high stacked pair, now I can get with just about anything. Can't wait for the rest to power up.
M
Mark T
Thursday 5 April 2012 7:06PM
Does anyone know how much electricity will be saved after switchover is complete? Looking at Crystal Palace alone, it looks like ~4 Megawatts less of electricity will be used now everything is digital only.

This must amount to a huge saving, (cost and power) for the nation?
J
Joe
Thursday 5 April 2012 7:23PM
I've lost ITV 1 ITV 2 Channel 5 and many others despite following all the guidelines for both auto and manual re-tunes. I've spoken to Digital UK who told me to speak to Sony (my TV manufacturer) and carried the retuned as per the Sony guidelines without any luck.
HELP - what do I do now?
Dave Lindsay
Thursday 5 April 2012 7:28PM
Mark T: What about the additional electricity of all the set-top boxes that are on standby that would not be needed had TVs had digital tuners built-in? What about all the plasma TVs? And all the flat-screen TVs that don't bother with hard power switches, instead taking power in standby?
D
D>W>Murray
Thursday 5 April 2012 7:35PM Romford
Following the switch over I have been unable to view BBC Freeview TV Channels (1,2,3,4 ) - the remainder are fine. Is there a problem at the transmitter ? Is there anything I can do ? Would appreciate your help.

M
Mark T
Thursday 5 April 2012 7:58PM
Dave Lindsay: Fair comment about the set-top boxes. I hadn't considered that. Although I have to say, my new flat-screen TV is saving me roughly £50 a year in electricity compared to my old flat-screen and it's 10 inches bigger than the old one, so if switchover has prompted some households to update their equipment, that might be a good thing.

So the only clear winners when it comes to electricity consumption are the BBC/Arqiva and potentially at our expense!

S
sean
Thursday 5 April 2012 8:27PM Chelmsford
What does it mean "chelmsford (closes)" on the map!?
A clearer simple explanation of all this would be nice - at the moment after retuning (the prompt was getting annoying but still shows up) I now have up to THREE duplicates of some channels. I've no idea which ones I should keep, nor can I find any level headed explanations about this anywhere!!!
Dave Lindsay
Thursday 5 April 2012 8:52PM
sean: Chelmsford used to transmit only Channel 5 analogue but was switched off last July.

Due to all BBC standard definition services moving into a single multiplex after switchover, there are duplications between first and second phase of switchover. This happens at every transmitter during switchover.

BBC Four, CBeebies, BBC Parliament move to the BBC multiplex that was switched on at Crystal Palace on Wednesday. But they exist in the pre-switchover Mux B. The same is true for BBC radio.
S
Samantha
Friday 6 April 2012 9:21AM
if you have lost channels such as 1, 2, 3, 4 etc have a look in the 800 range, I have found all my missing channels there.

I also have the autoscan switched on to run overnight when my telly (Sony) is in standby, the channels have changed both nights so far and I am hoping that after the 18th it will sort itself out.

But Sonys seem to be particularly bad at this which is not very good really.
J
Joe
Friday 6 April 2012 10:15AM
I've looked through all the 800 range and the missing channels are not there.
Is it possible they will return after the 18th?
S
Samantha
Friday 6 April 2012 5:51PM
Joe, I hope they will return on the 18th...

You could try a manual retune, on my telly it is in the same menu as the digital retune, you will need to look up your transmitter (see right hand links on this website) and see what mux channels the missing channels are on (for example, BBC1 is on mux channel 23 from Crystal Palace) then in manual digital tuning select the required channel. This has put ITV3 etc into channel 8nn on my set.

Or go to Auto startup and select your language, location etc and it will do a digital retune then an analogue one - BBC1, ITV1, Ch4 and 5 are still available on analogue for now.

Then write to Sony and complain about their tuners.
W
Will
Saturday 7 April 2012 5:23PM
Briantist / Anyone else who Knows: I'm curious. I seem to remember at the very beginning of digital switchover a few years ago that it was said that the UK switchover would finish in London in 2012. I've just found the following FT article from 2007 which seems to confirm this:

www.ft.com link icon FT.com / Media - Purnell checks progress of switch to digital TV

Did the switchover plan change? Here we are with switchover taking place in London yet there are still a few regions to go (including the NE of England which is like an island in the middle of switched regions).
D
David Pinfold
Saturday 7 April 2012 8:57PM Banbury
Will: I don't know whether the plan was changed but after London there are 3 regions left to switch, 1st - East Sussex & Kent, 2nd - The North East, & finally Northern Ireland. It may be that the switch was co-ordinated with continental stations to avoid interference.
Briantist
Monday 9 April 2012 3:30PM
Will: I do recall seeing that article at the time. What it means is that switchover IN LONDON will be completed BEFORE THE OLYMPICS.

Looking back at the schedule I had on that date (August 1 2007): web.archive.org link icon UK Digital Switchover | ukfree.tv - independent digital TV and switchover advice ....

It clearly shows that Northern Ireland is "On or before Saturday 30th March 2013", and the North East as "On or before Tuesday 30th October 2012".
G
Gordon
Wednesday 11 April 2012 6:44PM
living in orpington receiving from Crystal Palace. I have performed numerous retunes and factory restarts. Once I do - all channels work find, But after about two minutes I get a message saying 7 new channels received This then makes most of the BBC channels dissppear. BBC 1 which was on channel 1 goes completley - BBC which was on 2 now appears on 814 . I have a DSTB ( ferguson ). Any pointer to getting BBC 1 back ? Most of the other channels seem to be working
K
Keith
Thursday 14 June 2012 10:20AM Birmingham
Since switch over I can watch tv through sky as normal, but am unable to tune in tv channels on normal tv. Is this not possible? I can tune in channel 5 , but no other. I have a lg digital tv.
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