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You might get a glossy magazine every month, but what do Sky really think of your custom?
"Give me a f**king name on a direct debit and it's mine for life," - Sam Chisholm, former boss of BSkyB.
Perhaps you responded to an offer like the one blow that promised a gratis Sky+HD box (for new customers taking their first Sky+HD package) with free standard set-up
But you were so excited with the thought of a £50 M&S voucher that you didn't think to follow each of the little daggers and little stars to quite read all the terms and conditions:
So, your twelve months of commitment are over and, for reasons of budget (or politics) you have decided you want to keep all the features of Sky+ - live pause, high definition, extended electronic programme guide, series record, and recording two programmes at once whilst you watch another - but don't want to fork out every month on top of your TV Licence - and you still get hundreds of free TV channels
Remove the Sky+HD box and put the Freesat+HD box back in the same position.
Then reconnect the cables: the mains power cable (1) - but not to the wall just yet, screw the two satellite dish links (2) and (3) and connect the HDMI cable (4) to your HDTV. If you had one, reconnect the digital audio connection (5).
If you have an Ethernet router, you can connect it to the Freesat+HD box at this point (5).
With everything in place, turn on the mains power and power up the Freesat+HD box.
The TV screen first displays the box's logo
The first set-up screen allows you to select the TV type, widescreen mode and resolution:
Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.
jb38 Wednesday 30 November 2011 4:09PM
Hayley: The post code is only used to ensure that the viewer receives news items etc appropriate to their area, but in your case you should just enter a post code taken at random from any of the advertisers seen in the Yellow pages that covers the Dover area, or anywhere else if it comes to it!
I have a Sky HD satellite installation, and my subscription expired a while ago so i just kept the 'freeview' channels. Now the box has packed up & I want to replace with a FreesatHD box.
The problem I have come across, is that the lead from the dish splits into a double plug. On the old sky box it shows 'Dish Input 1' & 'Dish Input 2' which is where both these leads plugged into the box. Most Freesat HD boxes I have looked at in places like Argos or Curry's only have 1 input socket on the back of the unit. I'm confused? Do i need to get the cabgle from the dish replaced or is there a twin socket box available on the market that is just hiding from me?!?
Sorry, also regarding the above - I have found a few boxes that have 'LNB IN' & 'LNB OUT' right where the two plugs from the dish should fix into. Are these the correct slots for the twin lead from my satellite dish?
Mike W: Boxes that have two "F" connector inputs are always twin tuner PVR's, the two sockets necessary to be able to record on one channel whilst viewing another, or recording two channels at the same time, as on satellitereception equipment each device requires its own input from the dishes LNB.
The "LNB out" referred to is only to enable anyone with a twin tuner PVR but only one input from the dish to be able to use both tuners at the same time, as they would loop the "LNB out" into the No2 "LNB in", the snag with doing that being that both programmes being viewed / recorded has to be on the same polarity V or H, that being why individual inputs are required for satisfactory operation.
Mike W.: And as you will probably guess, PVR means "personal video recorder", these as with your previous Skybox only being able to record what they actually receive, and not that they can be used to record from external sources.
If you are thinking on a Freesat twin tuner PVR (HD or otherwise) you cant really go wrong with a Humax brand device.
Hi Can someone help with a quick query. My Sky+ HD Subscription ends Feb 15th - i have just brought a Humax Fox HD 500GB freesatbox. I want to try it out to see if it works but i also want to use the Sky box until my Subscription ends. If i unplug sky (following the above procedure) and test the humax works, will it cause any issue by then connecting back up to sky unti lthe 15th and then on the 15th reconnect the Humax. Just worried that if i unplug the sky box it may need to be re-set or something when i put the cables back in. I guess i will have to setup the Freesat box again when i come to reconnect it in Feb? hope that makes sense!
Tony: You can safely uncouple the two "F" connectors from the Skybox and connect them into your Humax for purposes of setting it up ready for action when your Sky subscription ends, as there is no danger whatsoever of upsetting anything, as indeed you will find when you reconnect the "F" connectors back into the Sky box.
By the way, it doesn't matter either which way round you reconnect the "F" plugs, as they are identical to each other as well as being electrically independent.
I replaced a sky+box with a Humax freesat+ HD box to save money and the sky box was playing up - losing signal. The freesat box is now doing the same thing. It's very intermittent and can work fine for months then start losing the signal for some channels. I've remade the connections loads of times because I thought that was the problem, but now I think it's more likely to be a fault somewhere in one of the cables to the dish. Is it better to get someone to look at it or just go to Maplins and replace the cable. As it's an intermittent fault, it's bound to work perfectly if someone comes to check it
Michael: Although its always possible that the problem could be caused by the cable, however its much more likely that its occurring at the "F" connection to the LNB, so I would unscrew that and check that no water has crept in, then coat it with vaseline before screwing it back in again.
Hi, Im soon to be moving to a new property, the couple who live there at the moment have sky & will be cancelling their subscription aswell. I want to purchase a freesatbox, will it work if they have cancelled their sky subscription & will i need anything doing to the dish eg wires or anything?
lee bowen: You will not require to do anything other than couple the "F" connector plug into your Freesatbox, although if you purchase a twin channel Freesat PVR (recorder) then an additional lead would be required to be run from the dish and of course the LNB changed to a dual or quad version, price difference between being minimal with a quad block being obtainable for under the £10.00 mark from numerous e-bay sources.
Hi I want to get freesat+ in denmark (slagelse in south west Zealand)..
Can you tell me what size dish I will need.. I want to buy a humax freesat+ box, shall I purchase this from uk so I have uk epg pre-installed. thanks for you help..
ChrisC: I am not quite sure about what posting you are referring to, but if its in relating to Tony's posting made back in January, then if a person lets their Sky+ subscription end then they will not be able to access the recording or playback side of the box, as Sky permanently retains the right of access to it unless a subscription of I believe £10.00 is paid.
I've just plugged a Freesatbox into my Sky dish but have no HDMI connection on my older TV. On some channels I get a message that this channel cannot be received. Is a scart connection not enough? What purpose does the HDMI connection serve?
MARI: Helpppppppp.....why cant i get freeview since the switchover? I have a digital tv with freeview which worked perfectly b4 the changeover. I have tried retuning but all i get is no chanels available....advice plz?
MARI: If you have an outdoor aerial that uses a booster then this has to be by-passed as it might be overloading the tuner in your TV, if though this doesn't apply then come back with the model of TV you are using as some models cannot operate with the new transmission modes that came into force at switch over.
Hi, i have a Sky+HD box and want to stop paying my monthly subs, i'm no longer tied to any contract. Can i use my Sky+HD box to view sky free sat and also can I still use the record function on the box.
Jen Pettitt: The answer to the first part of your question is YES! although its not actually Freesat by Sky's "free to view", but though the answer is NO! to the second part as Sky permanently retains access to the recording side of the box, and that also includes the playback of anything previously recorded.
I subscribe to Sky for a full HD package at home. I have a Free Sat from Sky card and old non-HD box which I use in France. I would like to upgrade to HD in France and have to use a dish.
1. As an existing Sky customer at home would I avoid the £10/month charge to retain Sky+ functionality in France?
2. If I buy a Sky HD box with hard drive, do I need to buy another Free Sat card from Sky (£20) in order to view HD channels on a different box (ie not the same box the current acrd is registered to)?
3. I have a single LNB on my dish. I would need to buy a double lead LNB if I am able to watch and record to the HD box hard drive. Is there anything else I would need to do (contact Sky to get new box connected)?
1. No, the recording capability goes along with the viewing card, and the free card is not part of the subscription.
2. You should be able to use the existing card with the new box.
3. No, the new box would plug straight in.
To be honest, I doubt Sky would actually sell you a box to use in France. I'd just go with a Freesat+HD box, rather than a Sky box. Some channel numbers are different between the Sky and Freesat services, but otherwise there are only a tiny number of differences in the channel line-up. See Compare TV | ukfree.tv - independent free digital TV advice for the differences. You would need a Sky box if you wanted to later upgrade to a subscription for that box (perhaps get a multiroom subscription in the UK, then take the box abroad!)
david parkinson Thursday 12 July 2012 10:37AM Sandhurst
I have a bush hd pvr with two inputs on the back.
The builder only put one co ax which is cemented in.
Timer record will not work unless both receivers are live.
Could I use a splitter from a well known electronics retailer to plug in to both. Fooling the pvr.
I think that I will not be able to watch differrent programs whilst recording
The machine says no start signal when timing but will record on one touch.
I currently pay for multiroom with my Sky subscription allowing me to view a different channel in a second room (ie -the kids can watch a movie in one room whilst I watch the news at the same time in another room). I intend buying a Sky Freeviewcard from Sky and ending my subscription. This means I will also lose multiroom. My TVs in the house all have built-in Freeview. With Sky Freeview, will I be able to view different channels on different TVs at the same time? Thanks
Rob: Nothing will really change in that respect, as all that will happen is that the Sky boxes in the other rooms will stop being able to receive the programmes that are dedicated to the Sky package, or recording anything or playing back same "if" a Sky+box is involved in any of the other rooms.
You can check what you will be able to view by simply removing the Sky card from the boxes in the other rooms and running through the EPG list.
Mark: The only advantage of having a Sky free to view card is that it enables viewing of the correct regional news channels for a persons location, as otherwise apart from being able to view an odd channel here and there you are just as well not having a card installed in an old Sky box.
By the way, its to my belief that the latest price for the card in question is £25.00, and with the card lasting for an indeterminable period of time as renewal times are decided by Sky, my own one being in use for nearly four years now.
The only thing is that if anyone uses a Sky+ box then it will revert to being a standard non-recordable (or play back) box when the contract is cancelled with Sky, as they retain access control to this side of the box on a permanent basis and will only release it upon payment of the appropriate subscription fee, which I believe was in the region of approximately £12.00 per month, although this well have altered by now.
As far as being able to view HD channels is concerned this is the info concerning this.
Free to view "without" a Sky card being used. (none inserted into slot)
BBC1 HD - BBC HD - NHK World HD
Free to view "with" a Sky viewing card.
BBC1 HD - BBC HD - ITV1 HD (England and Wales only) Ch4 HD - Ch5 HD - NHK
Hi I have a TV Co delivering and setting up a HUMAX HDR1000S for freesat on Thursday to replace my SKY+ HD box as I have now cancelled my sky subscription. My question please, currently we have a spider box in the loft which connects all the tv's to the sky box enabling me to watch the same sky programme in any room. Can I do the same with the Humax box or will they also have to leave the existing sky box connection. This also powers the tv in the bedroom when I want to watch freeviww on that set so the old sky box sends the signal to that tv when its off. Very many thanks.
The spec doesn't say that it has a modulator, and indeed, there is a shot of its rear and it doesn't have standard aerial connections (one in and one out) which it would need if it had a modulator.
So, in answer to your question, no you will not be able to view the output of the Humax on other TVs, without the use of a separate plug-in modulator.
Separate modulators are available and you would probably feed the output from the scart, or possibly phono connections (those three above the scart in the photo). You then feed the terrestrial aerial into it and out again, as you did with the Sky box.
It is important to point out that any other TVs that you wish to view a modulated signal on must have an analogue tuner in-built. Analogue is the system we had before digital (Freeview) and as a result, at the moment, TVs tend to have them in, although this will probably change over time. So if you replace the TV, it must have an analogue tuner in it if you are to watch any modulated signal.
An old video recorder may be able to be used as a modulator (providing it has a modulator in-built!). I'm not sure how you would change channels remotely as, of course, the Magic Eye you probably use at present only works with the Sky box. You may need to get some sort of infra-red (remote control) sender.
Anne: With regards to using your Humax Freesatbox to feed the programmes being viewed into other rooms on either an old analogue TV or alternatively a Freeview TV but with it set on analogue, then the only way to do this is by using an RF modulator such as shown in the undermentioned link.
However, unfortunately your magic eyes will become redundant as they will only work with an actual Sky box and nothing else, this is because that the circuitry involved with switching the channels is associated with the Sky boxes tuners circuitry.
By the way the price mentioned on the link is a bit out of date and may actually be lower that this.
Thank you for the information, you are an absolute 'star' as nobody else was able to answer my questions. So basically, then will the skybox run alongside the Humax to act as the modultor. Thanks Again. Anne
Anne: I really am sorry to somewhat complicate what up to now may have appeared as being a relatively straightforward task, but unfortunately what you are suggesting brings certain complications into being, because "if" you have your normal (roof or loft mounted) aerial connected into the Sky boxes aerial socket for the purpose of passing a Freeviewsignal through the Sky box, picking up the Sky boxes analogue RF signal in the process, and then feeding "both" to your other TV's than that can be a bit of a problem with what you are suggesting.
The first problem being that your dish will have to be fitted with a quad LNB as the Humax box being a twin tuner device will require two coax connections from the dish, and with another single feed being necessary for the Sky box, the single feed being suffice as no recording will be involved, and so does your dish only have the two output connection facilities, or can another two unused output ports be seen if you look up at where the coax cables enter the dishes LNB? which of course might well apply as the cost difference is minimal between the two and four output types and Sky engineers frequently just installed quad blocks as standard, quad kits being available for only around £10.00 or so from various e-bay suppliers although obviously another coax cable would required from the dish to the Sky box.
The second problem is concerning the Freeview signal passing through the Sky box, the problem there being that the RF analogue output from the Humax's additional modulator will have to be combined with the Sky boxes similar output to enable the signals from both devices to be fed to the other rooms, and although as far as the RF side of the equation is concerned this is relatively easy to arrange, BUT because you are understandably wishing to retain the magic eye facility on the Sky box the RF coupler used to combine the signals from both devices might either block the eyes 9 volt supply from the Sky boxes RF2 output or alternatively short circuit it, and so the device used to combine the signals would have to be carefully chosen.
By the way, the only reason that a combiner has to be used is because that neither the Humax box nor the RF modulator has an RF loop through facility.
Maybe you could give an update on the subject of your dish, and confirm (or not) that you are passing a normal aerial through the Sky box for Freeview purposes, further info / advice dependant on reply.
Thank you again. TV people have installed the new freesat+ recorder and also left the skybox in place so that I can push the signal (only) to the other rooms. Othersets have freeview on one set and indep sat box on kitchen tv. will have to get new tv for kitchen eventually. thank you again.
Anne: Thanks for the update and I'm pleased to hear that your new Humax box has been installed OK, albeit though with the standard method of installation having been used whereby it can only be viewed in your main room, but as far as my query on the LNB type used on your dish is concerned, if the Sky box is also operational in exactly the same way as before then that answers the question, as it must have!
However, should you decide in the future that you would like to have the choice of either Sky, Freesat or Freeview in all your rooms fed via the single coax from the Spider box in the loft then the method I suggested is the only way that this can be easily achieved with the minimum of expense, and as aforementioned, if the magic eye facility is also to be retained then this is the only aspect of set up that adds a complication to an otherwise easy task, as this requires certain measures to be taken so as NOT to kill off the 9 volts DC voltage from the Sky boxes RF2 output, as this is the power source for the magic eyes internal circuitry.