News: Feedback | Feedback
Site settings
For an enhanced Freeview reception
prediction please enter your
full postcode, a national grid reference or
a UK latitude and longitude pair.
 
Most popular
On other sites

Feedback

Changes to feedback page

Changes to feedback page
Published on by on UK Free TV
For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!



In this section


Your comments: most recent posts are at the bottom

firstFirst comments prevEarlier comments  ◊  Later commentsnext Latest commentslast

Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

Kris Stewart
Tuesday 27 March 2012 3:15AM
Hi, I've been having 'No signal being received' issues with my Amstrad sky HD box for a number of weeks now when it gets to around 8/9pm through the night. I've had it I've tried all the recommended steps but to no great avail. Swapped the cables into the LNB to spare connector ports with temporary/intermittent success. Swapped with another Amstrad HD box and symptoms were the same making me believe it was a cable/LNB/Dish fault and not the box. I've went right through the channels and have noticed that I am not getting any with H polarity however a weird thing can happen where I record a V polarity channel (bbc1 HD) and H polarity channels will return and input 2 signal strength returns from nothing to 70%. I've set it up on single feed mode and all channels are available. Do these symptoms scream out an obvious fault with one of the parts?? Any advice would be greatly appreciated.
Brian
Tuesday 27 March 2012 1:42PM Eastleigh
I have a freeview box which works well with the new digital signal, and two LG dvd recorders which have a signal overload. How can I reduce the signal for the DVDs and not the box?
Dave Lindsay
Tuesday 27 March 2012 4:00PM
Brian: I would install an attenuator and reduce the signal for all, including the box.

Different equipment responds different, with respect not only to sensitivity (i.e. some will work when others won't) and this includes when the signal is on the high side.

Reducing the signal level into the box should not affect the reception unless perhaps you're going to do it to such a degree that the signal level is only just good enough.

There is a big enough window for which reducing the level to make the LGs work won't push the box below the level it needs.
jb38
Tuesday 27 March 2012 8:36PM
Kris Stewart: If you use a dish exclusive to yourself then your problem has to caused by either the box itself or the LNB. However as you have apparently tried another box and with exactly the same results then the problem is then narrowed down to the cable or the block, but as the inputs on the block are totally separate from each other about the only thing that could affect them all is if water had managed to creep into it, and considering you can replace a quad block for around £10.00 from a number e-bay sources it might be worth considering this.

Its really the polarity angle that makes me suspect that this could be applying, as the polarity switching on the block is achieved by the box sending bi-voltage levels up to it, and what you have mentioned suggests that one of the two is being partially shorted.

Of course water in the cable could also do that, and if you have managed to get stations known to be on separate polarities working then it could be just one of the two cables at fault, and as aforementioned water having crept in being the culprit, but basically these two reasons mentioned are about the only things that can cause your type of problem.
jack
Tuesday 27 March 2012 10:02PM
with my humax fox t2 500 recorder connected properly with hdmi lead, I cannot watch tv on it's own.I have to have the humax box on as well. Why is this?.
jb38
Tuesday 27 March 2012 11:49PM
jack: If you have to have the Fox T2 on as well then the TV you are watching is being fed from the T2 and not from the actual TV, the way to verify being to remove the aerial from the T2 and the picture should vanish.

What model of TV are you using? as if its a modern TV then you will have an input selector button on its remote, and if you have then select DVB if your set is a Freeview type, on some sets this is achieved via a menu on the screen that comes on after pressing the button marked TV on the remote.

I also assume that the aerial used on the TV is being fed from the aerial output socket on your T2? and that the normal roof (or wherever from) aerial is connected into the T2's aerial socket?

Anyway if you provide the model number of your TV I can check on its operation.
jb38
Tuesday 27 March 2012 11:59PM
jack: Just a correction to what I mentioned regarding the aerial connections, without touching anything else whilst you are viewing the TV switch the Fox T2 into standby (not off completely) and as soon as the picture vanishes take the aerial out of the T2 and plug it directly into the TV's aerials input socket and check the results.
ALAN PEACHEY
Wednesday 28 March 2012 10:01PM
I have just rescaned my freesat tv. And it has come up with channel no - 0979 Freesat4. It is in between channel 999 and BBC1. It says ITV Player. Is it a error or something new?. Thanks
Albert Whitehouse
Wednesday 28 March 2012 11:25PM



my dtr 210/05 looses some of the channels after being switched off over night.
is it possible for me to use "factory default to solve this problem, and if so how do I get factory default
Dave Lindsay
Wednesday 28 March 2012 11:44PM
Albert Whitehouse: This issue is usually caused by the device finding more channels that its memory can hold. Fear not though, because its usually caused by signals from other transmitters taking up the memory.

When the automatic tuning scan runs through it searches signals from low frequency to high frequency. My guess is that the transmitter that you are served by uses high frequencies and that you are in an area where another transmitter or transmitters overlap on lower frequencies. Consequently, the scan stores those and fills up the memory.

If you let me know where you are, preferably in the form of post code or nearby post code, then I can work out which signals your transmitter uses and which may be causing the problem. Depending on what it is that you need to avoid and what it is that you need to pick up one possible workaround might be to run the automatic tuning scan with the aerial unplugged for part.

Do you know what transmitter you are supposed to be receiving from or what direction your aerial is pointing in? And what is your location?
jb38
Thursday 29 March 2012 7:43AM
Albert Whitehouse: Regarding the factory reset, to clear the box of anything stored press the "Menu" key for the main menu and select "installation" followed by selecting "First time installation", the box will then switch off for a few seconds, and as soon as the LED on the front panel switches off you can begin a fresh installation again, either by trying another auto-scan and seeing how that goes, or if the problem returns carry out the aforementioned reset followed by the action suggested by Dave Lindsay.
Julian P
Thursday 29 March 2012 4:50PM Horsham
Can anyone suggest why my Sony Freeview DVD/HDD pixelates and squawks when displaying any BBC channel or Film 4 /ITV4 but my Panasonic Freeview TV connected to the same aerial displays them without problem. I note these channels are transmitted on 2 distinct multiplexes where signal strength /quality could be an issue but this does not explain why 1 unit has problems and the other does not.
Vivian
Thursday 29 March 2012 5:45PM
Did nobody consider the effects of high preesure when digital TV was invented?
We have been sold a pup.
Vivian
Thursday 29 March 2012 5:45PM
Did nobody consider the effects of high preesure when digital TV was invented?
We have been sold a pup.
jb38
Thursday 29 March 2012 7:22PM
Julian P: This is simply because of one device having a more sensitive tuner than the other, as no two tuners have the same sensitivity. The only thing that usually helps in this type of situation is by using a two way powered splitter, as this not only guarantees that each of the two devices will receive exactly the same level of signal but also gives each of them a slight boost at the same time.

Just as a matter of interest where are you receiving your signal from? as according to the post code it could be either Guildford or Midhurst but with neither exactly indicating as being sparkling as far as reception on a permanent basis is concerned.
Mike
Saturday 31 March 2012 9:44AM
I have a TV with a Freeview HD tuner. The local transmitter (Rowridge) only started HD transmissions on 21st March, and now I find that from time to time the screen goes completely black for a brief moment on all HD programs, which is sufficiently irritating to make them unwatchable. The TV maker (Samsung) say it's due to the broadcaster switching between progressive and interlaced scanning and there's nothing wrong with the TV. I've contacted Digital UK and the BBC's Switchover Help scheme, but neither can help. Am I lumbered with a useless telly? Or will the broadcasters stop messing about with the signal? Anyone got any ideas?
jb38
Saturday 31 March 2012 10:52AM
Mike: Apart from what Samsung have told you and the others not, but the screen going blank for a brief period could possibly be caused by a somewhat easier to prove (or disprove) reason connected to you having referred to your "local" transmitter as being the powerful Rowridge station, that of the possibility of your TV receiving a slightly excessive level of signal, and something which usually always affects HD reception before SD, Samsung tuners being particularly sensitive to this.

Signals being received from anywhere always have slight intermittent fluctuations in their level, this either being up by a sudden reflection or down by obstructions, and "if" your signal is slightly excessive then it could be taken over the top by a reflection from some object like an aircraft turning or even the aluminium sides of a large vehicle, both not necessarily being immediately local to you.

Although this is not always accurate as indications can be upset by a strong signal, but have a check at the level being seen whilst of an HD channel, and depending on circumstances even try a set to aerial connected into your TV and see if HD is still there, and if it is check results by viewing it for a while.

It would though have made it easier to assess your signal situation with knowledge of your post code, or at least one very near to like a shop or whatever, as there is always the element of working in the dark without it.


RAY KNAPP
Saturday 31 March 2012 8:00PM Andover
Can i get euro sport online TV or any other way for free.
why do we have to be blackmailed by sky/virgin
we pay enough through our licence but the BBC. does not supply a good sports channel any day of the week.
Tony
Sunday 1 April 2012 9:03AM
Morning,my sky keeps doing the following
freezing, won't record,won't show any items in planner,show the words POWER CUT when i go to planner to watch a recording may say power cut 24 minutes (say) will do any of the above at differant times.Have had a company that we pay for insurance do all the usual re boots etc but still does it .I'm also on my 3rd box I think it's one of the leads that must be breaking down????????????
Mike
Sunday 1 April 2012 10:22AM
jb38, thanks for your suggestions, but the answer to my flickering Freeview HD came in an email from Samsung soon after I posted my desperate plea. After several unhelpful replys from Samsung, someone in their customer service department realised there was a firmware update designed to resolve this problem, and gave me all the information to find, download and install it. So far it seems to be working OK, but I'm keeping my fingers crossed.
jb38
Sunday 1 April 2012 10:25AM
Tony: If you know for certain that there hasn't been any problems with your mains electricity supply (temporary low voltage) or even the socket you have the Sky+ box connected into, then I would be inclined to try a new power lead, as although the dishes LNB and coax leads to still remains as the common factor with any box that might have been tried, should anything be amiss in that area it shouldn't result in the indications you have seen.
jb38
Sunday 1 April 2012 10:32AM
Mike: Thanks for that update and pleased that the firmware update appears to have solved the problem.

I would be obliged though if you could let me know the model number of the Samsung TV involved, this mainly for notebook purposes although I would also like to check the detailed reason (technical) for the update being necessary.
Mike
Sunday 1 April 2012 1:21PM
jb38: The TV is a Samsung UE40D5520, and the reason for the update is to resolve the problem described in this information from Samsung:
"The flickering is caused by the switching between progressive and interlaced transmissions being received. Interlaced refreshes half of the entire picture at a time whereas progressive refreshes the entire picture, therefore if the display is flickering it is because the transmission is constantly switching between the two."
Hope this information is helpful to you and any others who suffer from the same problem.
jb38
Sunday 1 April 2012 3:26PM
Mike: Yes, thanks for that, and I am sure that your info will be of considerable assistance to anyone else with that model should they experience a similar problem, me having tagged this fault against the manual for that set.
Paul Jones
Monday 2 April 2012 7:52PM Burry Port
Hello, can someone help me please? In our main living room we have a LCD TV, Sky HD box and a DVD Recorder which has built-in Freeview. We've recently put an old LCD TV in our second living room and I've connected this to the main TV using a HDMI cable (so we can watch Sky) and an aerial cable. We have an external roof top aerial and I've split this cable between the two TVs using a splitter/amplifier box. My first problem is that my second TV often loses the BBC channels, BBC1 and BBC2 etc. All the other channels are fine. I've retuned the TV number of times. The BBC channels are on UHF 23 which is usually poor to average at best and all the other channels are on 25, 56 and 28 etc. which have good signals. If this wasn't frustrating enough I've now noticed that on the days that I can get BBC on our second TV I lose the signal as soon as our Sky box is switched on in the other room. Everything is usually OK when the Sky box is in standby mode. I've checked all the cables and tried various combinations with no success. Does anybody know how to resolve this issue?

Also, sorry to ramble on but have I connected my main TV correctly? Split external aerial signal into Sky box. Then RF cable from Sky box to DVD Recorder and finally RF cable from DVD recorder to TV. Also all three devices are connected by separate HDMI cables. Plus there is a Scart lead linking the Sky box and DVD Recorder and I have also connected another bedroom TV to my Sky box using the RF2 slot.

Any advice or guidance would be greatly appreciated. Many thanks
jb38
Monday 2 April 2012 9:03PM
Paul Jones: Just to clarify a couple of points, are you saying the old LCD set in your second living room is connected to the main TV using an HDMI cable? as should you be doing this then why didn't you just link the TV into the system using the Sky boxes RF modulated output? switching the 2nd TV over to its analogue setting for viewing Sky, or did you use a long HDMI lead purely for a better quality picture?

The other point concerns your problem of losing BBC when the Sky box is switched on in the other room, as you are using the Kilvey Hill transmitter have you made sure that the Sky boxes RF modulator channel is set to operate up in the 60's, (e.g: 62 - 68) changing this accessed by pressing "Services" then in an evenly spaced fashion "4-0-1-select" and in fourth down position you will see RF output, if necessary change it and save the results.

Maybe you could update on these points before proceeding to anything else.
Paul Jones
Monday 2 April 2012 10:24PM Burry Port
jb38 - Firstly, many thanks for the post. Correct, we connected the old LCD TV (HD 720) to the new TV using a Neet HDMI splitter purely to get a better quality picture. Plus both RF outputs on my Sky HD box were already full. One to another TV in the bedroom using a coxial cable and the other to our DVD Recorder which has built in Freeview.
I have played about with the Sky box's RF modulator channel, I've used 45, 46 and 47 but I can confirm that it is currently set to 68. Thanks again and I hope this helps.
Richard Jones
Tuesday 3 April 2012 9:33AM
It seems really unfair of Sky and frankly immoral that when you end your subscription all the programmes that you have recorded are "lost" after all you have already paid once for the privilege of this service. Still nothing surprises me in Sky's quest for cash business ethic. Is there anything I can do to acquire the programmes that I have saved from the recorder before my subscription ends or do I have to succumb to there blackmail
jb38
Tuesday 3 April 2012 1:39PM
Richard Jones: Not really, except to record them either onto DVD's using a cheap DVD recorder, or much better onto one of the these DVD recorders with a built hard drive, as you can then store everything at the one time, the only bind with doing this being that it has to be done in real time, and that can be for a very extended period of time depending on exactly the size of the content stored in the Sky boxes hard disc.
john
Tuesday 3 April 2012 1:39PM
Recently when I try to watch Liverpool FC TV on my sky box using the white card - I do not pay subscription- it says "This is the wrong card..." does anyone know the reason ?
Thanks.
John
Ian Porter
Wednesday 4 April 2012 12:25PM
Just to try and help:

While doing a manual scan on the Guildford transmitter, I couldn't find mux 44, but found 49 worked instead.
Colin
Wednesday 4 April 2012 12:41PM

I live on the ground floor of a block of flats in Barking. This morning I retuned all the TV's and got good pictures on all TV's for about 1.5 hours. Now I have no pictures or sound on any digital channel but can pick up a snowy picture with sound on the analogue side for BBC 1 and Channel 4. The Digital side just states "no Signal" please check your connections {all are ok} I phoned the council who have just stated "the change over started today, just keep trying".
Is there a problem with the London change over and has anyone any idae how long it could be before I will be able to recieve the channels again??
Mike Dimmick
Wednesday 4 April 2012 4:50PM
Ian Porter: Mux 2 at Guildford has moved to C49 (formerly Mux 1, now replaced by BBC A on C43) to get out of the way of Hannington ArqA - which can now finally broadcast to the east!

This is a temporary change until 18 April, when all services at Guildford will be moving to new frequencies (and unblocking the other two restricted services at Hannington).
John Allen
Wednesday 4 April 2012 5:04PM Godalming
I am using Guildford repeater with roof top "analogue" aeriel. Even before today's switch over C41 had disappeared and is still showing very weak with no signal. Is this likely to improve after 18/4 or is there another issue to look for? Many thanks
sparky
Wednesday 4 April 2012 9:41PM
hi
i retuned my freeview(london crystal palace) recorder this morning and every thing was fine -all channels appeared,however!this evening i still get all channels but when i try recording anything it appears that the signal is not strong enough(?) and all channels freeze and jump and pixalate,
signal quality is shown as good to very good.
signal level is around 80%
i have tried an amp but no improvement.
i have also tried a small indoor aeriel get abot the same signals as the big multiband one!
does anyone have any ideas on whats going on?
thanks in advance.
antonT
Wednesday 4 April 2012 9:50PM
At the moment I receive Eurosport International analogue for free through the Astra satellite. Eurosport are now going digital on the astra Satellite. How do I get Eurosport for free from now?
Dave Lindsay
Wednesday 4 April 2012 10:53PM
sparky: Where abouts are you? If you are close to the transmitter, it could be overloading your receiver. See www.ukfree.tv link icon Freeview signals: too much of a good thing is bad for you | ukfree.tv - independent free digital TV advice
sparky
Thursday 5 April 2012 12:59PM
sparky: hi Dave,thanks for the reply.
Location is the Chilterns 160m above sea level there is nothing higher I believe between me and Crystal palace.

I have been doing a few experiments to track this down.

All channels are fine while not recording.

If I try to record BBC 1 (haven’t tried 3 or 4) it degrades 1, 2 and BBC news but not the other channels such as ITV 1 ,yesterday,5 etc.

If I record on ITV1,yesterday etc. every thing works OK except for the BBC channels which are again degraded.

I tried the indoor aerial again,this time I lowered the aluminium blind (still in the open position)in the path of the signal,I then lost all the commercial channels but not the BBC!

This seems a trifle strange,supposing the BBC signal is too strong,if I use an attenuator I may lose the other channels.

Perhaps I ought to buy a new set and save time and effort.
Dave Lindsay
Thursday 5 April 2012 2:05PM
sparky: The BBC standard definition channels from CP are now at full switchover power whereas the rest are not.

Check that BBC One is coming in on UHF channel 23 as at the first stage of switchover relays begin broadcasting BBC digital for the first time and being high up your receiver could have tuned to one of them for BBC.

Also ensure that the RF out (if there is one) does not clash although I doubt it as C23 was used previously for ITV analogue anyway.

Depending on what you find, worst case scenario may be that you will have to use the set-top aerial for one and the roof-top one for the other until 18th April when you will see if it rights itself.
Dave Lindsay
Thursday 5 April 2012 2:10PM
sparky: Also, does your recorder have two tuners in and if so does the problem occur when recording from one mux and watching (via the recorder) from it? Or is it just when watching another mux via your TV's own in-built tuner?

Without the blind in the way, how does your set-top aerial fair with respect to recording BBC One and watching ITV1 or vice versa?
sparky
Thursday 5 April 2012 3:49PM
sparky: hi Dave,thanks for the reply.
confirmed: BBC is coming in on c23.
The recorder has ,I think,only one tuner(I can only record one program at a time and watch 1 recording at the same time).

not sure what you mean by Rf out,the recorder is connected to an analogue television by SCART, there is a Rf thru-link to the TV aerial socket for analogue reception.
The set top aerial has about the same performance as the multi-band aerial(funny enough)the only difference I have noticed is the multi-band is not affected by passing aircraft,trucks and motorcycles with no suppressors fitted!

what I don't understand is why the BBC channels which were and supposedly still are the stronger channels, are degraded while the weaker ones are not.

The behaviour has changed slightly since last night as the recording of BBC channels were degrading *all* other channels now it is just the BBC ones.
perhaps if I leave it for some more time it will rectify itself!
jb38
Thursday 5 April 2012 4:55PM
sparky: On the subject of your aerial, if you have found that you getting roughly the same results on BBC when using an indoor aerial then its almost guaranteed that you will be receiving an excessively high level from your main aerial, and something which is liable to cause slight overloading in the tuner, the misleading aspect of this situation being that symptoms experienced are "exactly" the same to that of a weak signal.

By the way, its not uncommon to find reception being difficult from the low powered commercials in areas where the BBC is on full power and has to be attenuated to alleviate overload problems.

Regarding RF outputs, what Dave Lindsay is referring to is that "some" PVR's such as a Humax 9200 have analogue RF modulated outputs to feed whatever is being viewed (or played back) on the box to be fed into a TV in another room, and this RF output can clash with other signals being received if the output channel used on the box isn't carefully chosen not to.



sparky
Thursday 5 April 2012 9:41PM
sparky: thanks for the reply.
I will try an attenuator to see if that will improve the situation.
i am not used to all this digital stuff,bring back the old analogue signal meters with needles that moved and told the truth!
by the way BBC 4 has popped up on epg 802 didn't notice it last night,however if i record on 802 it behaves perfectly with no degradation of signal on 802 althogh it still affects all the other bbc channels, unlike bbc 4 on epg 8 which degrades 8 (itself) and all bbc channels except 802.strange.
i will post the results obtained with the attenuator,thanks again for your help.
Chris.SE
Thursday 5 April 2012 10:45PM
Briantist:
Could I please draw your attention to my post Wednesday 28 March 2012 10:22PM on www.ukfree.tv link icon Freeview on Mendip TV transmitter | ukfree.tv - independent free digital TV advice

Thanks.
Dave Lindsay
Thursday 5 April 2012 11:15PM
sparky: BBC Four, CBeebies and BBC Parliament along with BBC radio stations will be duplicated between first and second stage of switchover. This is because before switchover they are carried in a different mux and at switchover all BBC standard definition services move into a single mux. Thus you have the new BBC standard definition mux (C23) and the old Mux B (C28). Go to the signal strength screen to hopefully identify which is which.
jb38
Friday 6 April 2012 12:52PM
sparky: Just a little point of clarification regarding my reply, insomuch that when I had stated - "that its not uncommon to find reception being difficult from the low powered commercials in areas where the BBC is on full power and has to be attenuated to alleviate overload problems" - this was said in relation to the latter part of your 12.59 pm posting where you had queried - "if I use an attenuator I may lose the other channels"- which of course is quite possible! but I wasn't necessarily advocating that an attenuator would cure the particular problem you are complaining about with your recorder.

That said though, I do suspect that your signal is very likely to be excessive or you wouldn't be able to use a set top aerial and not notice any appreciable difference, and so an attenuator would help in this respect when being used in conjunction with your normal aerial, as when an RF signal being received is on the verges of being excessively high it can cause the tuner to suffer from mild levels of instability, and this can result in a variety of odd (and sometimes baffling) problems being experienced, and I suspect an element of this is applying in your own case as when a recorder starts to record should not really have any effect on signals being received unless the recorder is generating interference from its recording circuitry.

Maybe you could indicate the model of recorder in question, and when you say "that when it starts recording the signal starts to break up", is this what's seen on the TV you are viewing at the same time as you started the recorder? finally have you tested recording ITV yet?

I agree with your comment regarding analogue and indications on a meter telling the truth, as basically in most instances that was the case, although an excessively high level of RF could also cause problems with analogue reception, but in this case with the warning of this state starting to occur always being seen on the screen in the form of herring bone patterns etc developing over the picture, or the screen turning white'ish with what looked like a super fine mesh over the picture, should it still be there!
Aaron
Friday 6 April 2012 3:32PM Bromley
I cant get BBC1, BBC2, BBC3 OR CBBC channels since the 4th April, they worked absolutely fine on my freeview before....and before anyone tells to see reset to factory default or rescan i already have so im not understanding why i am not picking up these channels...i have a grundig lcd integrated digital television...
Mark Fletcher
Friday 6 April 2012 4:16PM Halifax
Aaron,Bromley.What is the model of your Grundig integrated LCD digital TV.Sounds like to me your TV does not support the 8k mode at switchover and come Wednesday 18 April 2012 at DSO2 the rest of the lower powered pre-digital switched multiplexes once switched off and replaced by higher powered post DSO multiplexes in its place will also not be received by your Grundig IDTV.If that is the case then you will either have to buy a new integrated digital TV that does support the 8k mode,or a set-top box (also 8k mode supported) or make do with no TV whatsoever.
Dave Lindsay
Friday 6 April 2012 4:18PM
Aaron: There are two main possibilities I can think of here:

1. Some older receivers cannot resolve the mode of the post-switchover signals, of which the BBC channels are broadcast in now. The mode used by them is known as 8k mode and before switchover transmission use 2k mode.

What's the model number?


2. At 3 miles away from the transmitter, your receiver could be suffering from signal overload due to the strength of the signals. BBC channels are now on their post-switchover high power, the rest will follow likewise on 18th April.

For more information and an explanation, see www.ukfree.tv link icon Freeview signals: too much of a good thing is bad for you | ukfree.tv - independent free digital TV advice

If this turns out to be the problem, then get yourself an attenuator for a few pounds.

I would rule out number 1 first and then assume number 2. Try manually tuning to UHF channel 23 if your set allows manual tuning.
Rosy Martin
Friday 6 April 2012 5:13PM
Help - I have been trying to get my services back. I live in London and there is a new arial - installed by council landlord on my roof, said to be for this switch over. However I no longer get any ITV, channel 4, 5, more 4 etc. channels. I have tried multiple different way of re-tuning my TV, which has a freeview tuner built-in. It certainly hunts for channels, and I have done a factory start set up, and tried the remove arial trick - still no change - still missing a whole section of TV channels
Mark Fletcher
Friday 6 April 2012 5:43PM Halifax
Rosy Martin.London.If you give a full postcode im sure the true pros on here will give more valuable information as such,similar to a patient describing their symptoms to a doctor who provides medicine for treatment.
By the way you just stated that the council landlord has installed a new aerial on your roof,is it polarised horizontally and directed at Crystal Palace transmitter,and most importantly is it coloured red at the tips which denotes a group A aerial or is it coloured black at its tips which denotes a group W wideband aerial and the wrong aerial erected if you reside in a poor/marginal signal area within all group A Crystal Palace mast.
If what you implied misses the channels you mentioned multiplex 2 on frequency 22 then the chances are the new aerial which could be a group W wideband inferior quality contract aerial often on the lowest frequencies will fail in rare cases to pick up that particular frequency itself.
But then again i would wait until after DSO2 is completed come Wednesday 18 April 2012 as the new post-DSO higher powered 200 kw multiplexes come on air,multiplex D3+4 on frequency 26 after DSO2 will be 10 times more powerful than the present 20 kw multiplex 2 on frequency 22.
Richard Crook
Friday 6 April 2012 6:26PM
I note that the Pioneer set top box DBR-TF100 is not in the list of boxes which do not work after digital switchover. It should be in the list as it does not operate satisfactorily with the 8K carrier mode. Frequent picture breakup is the symptom.

This is discussed in the forums and acknowledged by Pioneer. They claim to have a fix which entails sending the box to their service centre, £25.00 plus P&P both ways. They discourage returning the box and will not publish details of the modification.



Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.