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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!



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Your comments: most recent posts are at the bottom

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Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

Briantist
Wednesday 24 March 2010 11:00PM
Rick: Thanks.
Richard Percy
Thursday 25 March 2010 3:44PM
Hi

I wonder if you could let me know where I could find a database that maps UK postcodes to regional TV areas. Do you know if there is also something similar for radio?

Any assistance would be greatly appreciated.

Thanks
Richard
NottsUK
Thursday 25 March 2010 7:04PM
Briantist: I see Astra 3B is being launched tomorrow and is heading for orbital postion 23.5 degrees East. Here it will join Astra 3A and will release two other satellites, Astra 1E and Astra 1G. These will then be moved to other orbital positions. Hopefully one or both of them will move to orbital postion 31.5 degrees East. This will release Astra 2C so it can be moved back to orbital position 28.2 degrees East. Information about the launch can be seen on the SES ASTRA web site.
Briantist
Thursday 25 March 2010 8:19PM
NottsUK: Yes, it was delayed a short hilt I think.

Have you seen www.satprnews.com link icon New satellites ASTRA 2E, ASTRA 2F, ASTRA 2G and ASTRA 5B | PR NEWS ?

"The estimated launch time will be between 2012 and 2014 and each satellite should have a lifespan of around fifteen years."
matthew
Friday 26 March 2010 9:57PM Bristol
i have retuned my freeview box to medip transmitter and have lost film 4 do you know why this is? i live right next to montpellier transmitter is there any chance i will get it back?
matthew
Saturday 27 March 2010 12:33AM Bristol
thanks, luton fan, for answer- so do you know why we wont get it any more? and does it depend on your box or is it the same for all freeview viewers? dont get why we had it before
Simon clarke
Sunday 28 March 2010 9:01PM
Ive changed lnb on my 10yr old dish,tried
all your set up instructions etc,still says on screen ''no satellite signal being received''. Help please!
boofoo
Monday 29 March 2010 2:13PM Bognor Regis
why does free sat not offer living channels & disney? thought i understand about the service it offers surely to anyone mind instead of HD they should offer these channels, from what i read on numerous blogs many customers want these channels to be added. would their be any chance maybe of adding these? (pretty please.)
Laura
Monday 29 March 2010 4:38PM
hi,

I wonder if you can help, ive moved into a new place, added my tv and freeview box to built in aerial in the wall, scanned for all channel and im only getting ch1 & 2. These keep breaking up and message sayin "no signal please check antenna/signal" HELP!!!! Not sure what else to try, finding out tonight where actual aerial is!?
Briantist
Monday 29 March 2010 5:19PM
Laura: What's your postcode please?
Briantist
Monday 29 March 2010 5:20PM
boofoo: Those channels are pay channels, you have to subscribe to get them.
Simon clarke
Monday 29 March 2010 8:38PM
Ive already tried that,i did all 3 but screen still says 'no signal',ive noticed viewing card gets very warm and looks like a scorch mark on opposite face to gold area. Any suggestions? Thanks.
Briantist
Monday 29 March 2010 9:05PM
Simon clarke: Try without the card?
Simon clarke
Monday 29 March 2010 9:56PM
Tried again without card,still no signal,on 'signal test' theirs no strength or quality,not locked indicator,4 zeros on network id,4 zeros on transport stream. Ta very much for feedback mate.
Briantist
Tuesday 30 March 2010 8:32AM
Simon clarke: It's going to be one of the LNB, the cable or the box...
Simon clarke
Tuesday 30 March 2010 6:00PM
Thanks for your help,i think ill have to get someone out now.
helen
Tuesday 30 March 2010 8:17PM
Hi
I'm connecting sky tv into 2 other tvs. The cable from rf2 is working fine but the cable from rf1 is only providing picture and no sound. Am i doing something wrong??!!
LutonFan
Tuesday 30 March 2010 9:51PM
helen- You probably have a loose scart lead. Try reseating both leads, take both ends out and put the scart lead that was previously in the sky box into the TV and visa-versa.

Hope this helps.
LutonFan
Tuesday 30 March 2010 10:17PM
matthew- If you do indeed receive a signal from the Bristol relay, you should in theory, not able to receive Film4.

If you did previously as you state, try another retune. You may have better LOS to the main transmitter. Try another retune.

Frank Thynne
Wednesday 31 March 2010 2:34AM Bath
The station-channel-to-mux and the mux-to-transmitter-channel assignments do not seem to be rigid. Is it common for some stations to be transmitted from more than one mux from the same transmitter? And is it common for one transmitter channel to carry more than one mux? Is the mux anything more than a named grouping of stations that may vary from one transmitter to another?
Briantist
Wednesday 31 March 2010 5:41AM
Frank Thynne: I would see www.ukfree.tv link icon How digital television works | ukfree.tv - independent free digital TV advice to understand.

"some stations to be transmitted from more than one mux from the same transmitter" - no, this only happens between DSO1 and DSO2 because of the changes between the pre-switchover multiplexes and post-switchover multiplexes.

"is it common for one transmitter channel to carry more than one mux?" Yes, public service transmitters have three, main transmitters have six, a few have more.

"Is the mux anything more than a named grouping of stations that may vary from one transmitter" Yes, it is. A multiplex is the broadcast bitstream that is used to carry the channels, as per the correct mathematical usage.
helen
Wednesday 31 March 2010 6:22PM
Hi
Thanks LUTONFAN for your help, but i am using aerial cable not scart leads, i was wondering if the signal from the rf1 socket was just visual and not sound??
Thanks
Helen
LutonFan
Wednesday 31 March 2010 10:45PM
helen- You should receive both audio and vide from RF1 socket.

Do you only watch Sky? Do you receive sound from terrestrial TV?

If you only watch sky, depending on your TV please check that the TV is not in 'mute' mode. On most TV's, if in mute mode when the volume plus button is pressed, the mute is over-rided.

However, if your TV is a modern Philips eg, you would need to press the mute button.

If this does not work, you may have a fault with the Sky-box. Try a power off reset before contacting sky.
Stuart
Wednesday 31 March 2010 11:34PM Scarborough
lost MUX 2 channels off the olivers mount transmitter...installed new aerial but the channels still missing in my EPG. Tried the instructions but so far not worked...Is anybody else having trouble at Scarborough bearing in mind we can see the mast from our front door???
Surely if they are working on the transmitter they could tell people
Briantist
Thursday 1 April 2010 8:02AM
Stuart: Please see www.ukfree.tv link icon Single frequency interference | ukfree.tv - independent free digital TV advice - yes, the transmitter will list any engineering work on the appropriate pages.
e.bellamy
Thursday 1 April 2010 10:47AM Sheffield
i have just got a new DTV set & am using the existing 17 element aerial, which is on Emley. Autotune gives me 16 analogue stations,13 radio & 42 digital stations, but does not find BBC1 & 2 on digital,saying there is no signal.
Is this an aerial problem or what? Post code is S35 4NT.
Briantist
Thursday 1 April 2010 12:38PM
e.bellamy: It could be that you are getting interference from the Multiplex D transmission from the Sheffield transmitter. You might need a better aerial to help eliminate this.
Barry
Thursday 1 April 2010 10:05PM Huddersfield
To backup Stuart , we have lost Mux2 for last 2 days from Emley Moor. Live 4 miles away line of sight. What is going on? I know aerial work has been going on at night in March.
Enkel
Thursday 1 April 2010 10:16PM Swindon
"My Settings" at the top of each page tells me that my transmitter is Oxford. Trouble is it isn't and never has been. As far as I know I can't even get Oxford transmissions at my address (all to do with being in a valley I think). How do I change the transmitter to Hannington or Mendip, please?
Briantist
Friday 2 April 2010 6:22AM
Enkel: It says Oxford, Hannington and Mendip for your postcode.
Peter Galloway
Friday 2 April 2010 1:58PM Ammanford
We have been without a watchable TV signal for most of the last week although everything had been fine since our digital switchover last September and we are within the line of site of the Carmel transmitter. Is this the result of the switchover at Wenvoe?

The switchover from VHF 405 line to UHF 605 line - seamless, the switchover from B/W to colour - seamless but the switchover from analogue to digital has been a shambles.
Bernie
Friday 2 April 2010 4:32PM Tonypandy
I find I can't get more than 23 channels on my T.V. whatever I try, can you suggest anything to get the 48 that has been advertised,
hopeful Bernie.
Briantist
Friday 2 April 2010 6:06PM
Bernie: You are probably using one of the public service transmitters, so you won't get any more channels. If you want them all you have to get a signal direct from the Wenvoe transmitter.
Briantist
Friday 2 April 2010 6:07PM
Peter Galloway: Please can you see www.ukfree.tv link icon Freeview reception has changed? | ukfree.tv - independent free digital TV advice - the switchover seems to going very well, in face. I can't see any "shambles" at all.
Shelley
Friday 2 April 2010 9:53PM Bristol
I have recently moved to a new build flat so assume it has the right aerial,I have also bought a new freeview box,scart and fly lead.the box has tuned into all the channels but unable to view fiver,five us,film four,four music and viva.The fly lead only connects to the aerial socket with a splitter,could this be the problem?
Miranda
Saturday 3 April 2010 4:01PM
I have a Samsung Digital TV that gets all the freeview channels. I would like to get a Freesat HD box to get the Freesat channels but I noticed that some channels that I watch a lot (like Dave, Sky3, Five USA and Fiver) are not broadcast on Freesat.

If I plug a Freesat HD box into my digital TV will I still be able to get those freeview channels via the TVs own digital tuner as well as the Freesat channels via the Freesat box?

Thank you for your help
LutonFan
Saturday 3 April 2010 4:43PM
Miranda- Yes, as long as you have a decent freeview signal. Also, you would obviously need a dish for the Freesat box.
Adrian Robinson
Monday 5 April 2010 1:50PM
Hi, I am living in the RCT and picking up my signal from the LLwynypia mast, the voice sync has been out since we switched over, my picture is great. Please advise as to when this can be sorted,
Briantist
Monday 5 April 2010 1:56PM
Adrian Robinson: Reset your box to "factory settings" or "first time installation", this will fix your box's problem.
Miranda
Monday 5 April 2010 2:36PM
LutonFan - thanks for the help, cheers!!
Pete
Monday 5 April 2010 8:40PM
I live on the Wirral( bromborough area ) and until 3 days ago I was receiving good digital reception. I have switched on tonite and all I get is " no digital signal ". I am using a integrated digital televion. Does anybody else on the Wirral have this problem.
Stooriefit
Monday 5 April 2010 9:17PM Peebles
Don't know if you noticed but ITV1 HD has appeared on its own channel number on Freesat - 119. I think it happened a couple of days ago ...
Only waiting on OFCOM ceasing its dithering and getting all the other national broadcast license holders to make their HD offerings available.
Frank Thynne
Tuesday 6 April 2010 12:36AM Bath
My earlier question in which I asked if a mux was more than a groupung of channels was badly phrased. I should have asked "is the assignment of programme channels to multiplexers always the same or does the assignment vary from one transmitter to another?"
Briantist
Tuesday 6 April 2010 8:03AM
Frank Thynne: Channels are not assigned TO multiplexers, the multiplex operators decide which channels they include.

Multiplexes B, C and D (and COM5, COM6) are the same nationally.

Multiplex COM4 (aka A) is different only in Wales (QVC/CITV replaced with E4/S4C2).

Multiplexes 1,2 (PSB1, PSB2) have regional programming.
Briantist
Tuesday 6 April 2010 8:05AM
Stooriefit: Yes, the site was updated to reflect that some days ago.

I have no idea what "Only waiting on OFCOM ceasing its dithering and getting all the other national broadcast license holders to make their HD offerings available. " means. It makes no sense at all.
John Gibson
Tuesday 6 April 2010 5:18PM Enfield
Just managed to get ITV HD through my SKY HD box. The picture is HD quality but the sound is not Dolby digital as all my other HD chanels are. Do ITV HD broadcast in DD?
Thanks
Briantist
Tuesday 6 April 2010 6:24PM
John Gibson: Only for programmes sourced with it (such as movies), almost all the output isn't actually HD and only has stereo output. It's still digital...
Stooriefit
Tuesday 6 April 2010 9:48PM Peebles
Sorry Briantist - I'll spell it out.

Have you noticed that whenever something seems to be perversely distorting the media market News Corp's shadow is hovering in the background?

Note how, C5 was never available on Freesat until the first (reasonably large) region was switched over? Suddenly in the fortnight Borders switched over C5 appeared on Freesat - because suddenly there was no need for Sky to hold up the signal available, because in Freeview there was an alternative to owning a Sky box (most Borders viewers are on relays and didn't get 5 before switch over).

C5 find it too expensive to launch on Freeview HD, but the bandwidth to get into Sky's EPG seems to be available at zero cost. This after the BBC & ITV give up multiplex space to make room, resulting in a poorer service for existing Freeview customers, a welcome side effect for Sky.

I believe C4 HD has been available on Sky for a while, and given that it will appear free to air on Freeview HD it can't be a rights problem to make it available in the clear over satellite. I understand there may not be a transponder available with a small enough pattern but wasn't that the case with ITV HD and didn't they get around that by some shenanigans with the red button? Not impossible surely.

There is no watertight logic, technical or legal, which keeps C4 and C5 HD channels available to satellite viewers only over Sky boxes. The only reason is for Sky to try and maintain their satellite monopoly.

C4 and C5 each worked hard to earn and keep national broadcast franchises, which were awarded on condition of being free to air (among other things). Sky want to use C4 and C5 HDs free content to turn a profit for themselves.

OFCOM are positively quaking at offending News Corp, and let them away with murder - a point you have made yourself many times. The latest examples of which are the weak findings in their most recent report on sports rights etc. They need to start regulating the biggest monopoly abuser in the game, and insist they stop their market manipulation tricks. Being nice to Sky isn't going to stop the politicians sticking the knife in to them after the next election. They may as well go down in a blaze of glory trying to sort out these abuses, at least the public might then know what they have lost.
Briantist
Tuesday 6 April 2010 10:19PM
Stooriefit: Sky subsidize Channel 4 and FIVE to have their content on their system, Freeview HD can't do that.

Sky can buy up supposed public service broadcasters content, good isn't it?



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