Freeview: TVs and boxes that do not support the 8k-mode | Digital switchover
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TVs and boxes that do not support the 8k-mode

Here is the list from Digital UK of boxes and sets that will not receive Freeview after switchover is complete

Here is the list from Digital UK of boxes and sets that will no
Published on by on UK Free TV
If you use one of these to watch Freeview, or are hoping to after www.ukfree.tv link icon switchover happens in your region, you will need to get a new Freeview box at switchover.

ONdigital/ITVdigital branded set top boxes

Nokia Mediamaster 9850T; Pace DTR730 and DTR735, Philips DTX6370, DTX6371 and DTX6372; Pioneer DBRT200 and DBRT210, Sony VTX-D500; Toshiba DTB2000.

If you have any of these you will need to recycle it and get a new box.

Freeview branded set top boxes

Fusion FRT100*, Pace DTVA-T "Wedge Adaptor", DT210F*, Samsung SIRU200i (Without M suffix).

Freeview, ONdigital and ITV branded integrated digital television sets

Alba ONdigital sets, Bush ONdigital sets.

Hitachi 28WDDODTN, 32WD40DTN and D36W840DTN; Panasonic TX-28DT2, TX-32DT2, TX-28DT30*, TX-32DT30*, TX-36DT30*, TX-36DT35* and TX-32DH40*; Philips 28DW6734, 32DW6834, 32DW9625, 28DW6557* and 32DW6557*.

Sanyo CE28DFN1-B, CE32DFN1-B, CE28DFN2-B, CE32DFN2-B, CE32DFN2BK-B, CE28DWN1-B, CE28DFN3-B-00, CE32DFN3-B-00, CE30LD3-B,CE30LD3BK-B, CE27LD3-B, CE23LD4-B, CE23LD4W-B, CE27LD4-B, CE27LD4BK-B, CE32LD4-B, CE32LD4BK-B, CE27LD5-B and CE32LD5-B.

Sony 28DS60, 32DS60, 28DS65, 32DS65, 28DX20, 32DX20, 28DX30, 32DX30, 28DS20, 32DS20, KP41DS1, KP51DS1, KP51DS2, KP41DS1, KP51DS1, KP51DS2, KD28DX40*, KD32DX40*, KD32DX100*, KD32NX100*, KD32NX200*, KD36NX200*; Toshiba 28WT98B, 32WT98B, 28ZT29B, 32ZT29B, 36ZT29B, 42WT29B, 50WT29B and 57WT29B.

All these sets can be upgraded - contact the supplier (numbers below) to add a Freeview box to the set.

Boxes that do not support both 2k and 8k modes

Some boxes are having problems during switchover supporting both modes at the same times:

  • Sharp TU-R160H
  • Humax 9200T
  • Thomson DTi 1000


The workaround appears to be to add the "8k" channel manually (C62 for Selkirk, for example) and then to do this procedure after switchover is complete: www.ukfree.tv link icon My Freeview box has no EPG, is missing Film4, Channel 4+1, no sound on ITV3 or the channel line up is wrong - ukfree.tv - independent digital television and switchover advice, since 2002

This is on top of the boxes that could not cope with the changes to the Network Information Table (NIT): Daewoo DS608P, Labgear DTT100, Triax DVB 2000T, Portland DP100 and these VCR/STBs: Daewoo SV900, Bush IDVCR01

Helpline numbers

  • Alba 0871 230 1777
  • Bush 0871 230 1777
  • Daewoo 0870 100 2525
  • Hitachi 0870 405 4405
  • Humax 0870 247 8800
  • Nokia 0845 045 5555
  • Pace 0870 120 1910
  • Panasonic 0800 169 3012
  • Philips 0870 900 9070
  • Pioneer 0330 123 1240
  • Sharp 08705 274 277
  • Sony 08705 111999
  • Thomson 01443 220220
  • Toshiba 0115 976 6958






Your comments: most recent posts are at the bottom

firstFirst comments prevEarlier comments  ◊  Later commentsnext Latest commentslast

Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

Briantist
Wednesday 14 April 2010 9:23PM
JohnW: I don't think the people who work for the Digital Help Scheme can really be called "engineers", they are closer to www.ageuk.org.uk link icon Age UK than anything else.

Their job is to ensure they can receive the channels on one set, that is all.

I do take your point, however, it is disgraceful that they left things as you described.
JohnW
Saturday 17 April 2010 8:28AM
Credit to the Help Scheme admin; they are collecting the surplus box and refunding the fee.
Briantist
Saturday 17 April 2010 10:16AM
JohnW: That is very good of them, I'm glad to hear it as they are supposed to be helping those least able to.
derek m
Monday 19 April 2010 10:58AM
re warmley west transmiter bristol
when will all the other freeview channels
be coming on line
Briantist
Monday 19 April 2010 11:10AM
Derek m: they won't, the transmitter has its full complement of public services already. If you want more you have to use a suitable main transmitter, or Freesat.
Tim
Monday 26 April 2010 12:01PM
Re: comment posted by Nige (Wednesday 2 December 2009 9:18PM), the Thomson DHD-4000 does work with 8k mode. The picture breakups are caused by the PSU being overstretched, the only workaround I've found is to replace the hard disk with a 2.5" laptop one as this uses less power and only on the 5V supply too. Then there is no more breakup.
mandy
Monday 3 May 2010 3:07PM
Hi i live in Bristol (BS10) and have a Sony VTX D800,this used to receive all channels but is now missing Dave, but this is nothing compared to the Samsung tv with built in box in another room, this is missing Dave, E4, E4+1 etc. Do i need to reposition the aerial? All was fine until a couple of weeks ago!
Roger Shepherd
Sunday 9 May 2010 8:40AM
Re: DHD4000 problems (2/4) - Yes. I replaced an old aerial which had degraded and was giving me break-up. The new one has a booster - but my experiments suggested that wasn't the source of the problem.

Anyhow, I've now got a new telly with integral tuner and a new STB. But I'll now investigate changing the hard-drive to a less power hungry one.
Mike Dimmick
Sunday 9 May 2010 9:50AM Reading
Roger Shepherd: unless you're on the very fringe of coverage, you shouldn't need a booster with a new aerial. It's much better to get more gain from the aerial itself than try to remedy it after.

The problem is that the booster can introduce noise and therefore reduce the carrier-to-noise ratio, which is the real determinant of signal quality, not the raw signal level.

Of course it's possible that your aerial was specified to just be good enough post-switchover and you needed the booster to bring it up to a working signal level pre-switchover, but the range of acceptable signal level is quite large for most boxes. The manual for my Humax PVR-9200T says it handles a range of -95 to -35 dBmV, a difference of 60dB. Most readily-available boosters can only add 18dB, but add a few dB (3-4dB) of noise so the carrier-to-noise ratio is reduced.

If a new aerial system requires a booster to get it up to a point where the box can see all the muxes, there's something wrong with it.
terri lions
Tuesday 11 May 2010 9:58AM
i have a model that isnt listed,and no longer made.. thats me boogered then!

i wonder id these 'upgrades' are really neccessary, or just a ploy by the industry to make us buy more? (and no recycling / trade in options? tsk..).
Briantist
Tuesday 11 May 2010 7:30PM
terri lions: Of course they are necessary, the 8k/64QAM mode has much better propagation and prevention from interference, causing more people better reception.

The list is only of devices that won't work, 99.9% of other ones will.
Fran Gray
Friday 28 May 2010 3:11PM
I have one of the listed Sanyo televisions that has a problem with digital switchover, but there is no telephone number for me to contact Sanyo
Briantist
Friday 28 May 2010 6:10PM
Fran Gray: You will just need to use a Freeview box with the set after switchover, or a Freeview+ box if you want to be able to record too.
A Perfect Picture
Wednesday 15 December 2010 3:13PM
Sanyo have a customer support e-mail info.uk.sel@sanyo.com.

Heard a few negative comments about their customer service though unfortunately.
KEEF
Sunday 23 January 2011 2:52PM
i live in croydon area,can see crystal palace transmitter,still get Freeview breakup..Have Thompson pvr,now defunct epg..a bushsagem and a pace twin.all non working after switchover..the pace gets perfect reception with a coathanger stuck in the back..all due for the skip..when i bought the equipment,there was no green tick required,and no mention of redundancy,i would have not bought them if informed..i have to go down the freesat road as freeview cannot be trusted anymore..who do i contact re refund on equipment
Briantist
Monday 24 January 2011 8:17AM
KEEF: If you bought equipment without the digital tick, then you have no one to contact for "a refund" as it clearly more than two years old.
iris mansbridge
Saturday 29 January 2011 7:42PM
after the leeds switchover in setember will i be able to use pluscode and record to my old video recorder? if not what new equipment will i need? as i am over 75yrs will any of this be free?
Josh Welby
Sunday 30 January 2011 12:45AM
I do not think so,
the help is not Free for Recording devices,
please see the Letter Pack that the Help Scheme
has sent you in the Post,
or contact them directly on 0800 40 85 900
Simon
Friday 15 April 2011 5:04PM Nottingham
You refer to the workaround for the Humax 9200 - add the "8k" channel manually (C62 for Selkirk, for example) and then to do this procedure after switchover is complete: My Freeview box has no EPG...

But if you manually scan for the channel and then retune with the aerial out won't it delete the channel that you manually scanned in?
Briantist
Friday 15 April 2011 5:23PM
Simon: "after switchover is complete" means wait until the last DSO date, not do it straight away.
Simon
Friday 15 April 2011 5:28PM Nottingham
Sorry I must be being very thick - if I manually tune the channel and then do a full re-tune/factory reset won't it clear the manually tuned channel anyway?
Briantist
Friday 15 April 2011 6:22PM
Simon: Who is saying to do that?

1. Add the channel manually TODAY

2. WAIT UNTIL 31 Aug 11

3. Retune box.
Simon
Friday 15 April 2011 6:46PM
Sadly, it won't pick anything up on ch31 so it looks like I need to buy a new PVR?
Mike Dimmick
Friday 15 April 2011 6:59PM
Simon: Waltham Mux 2 simply *moved* to C31. It hasn't yet changed mode - still in 2K mode. Please see Single Frequency Interference for help.

The PVR-9200T has an RF output. Check what this is set to - it defaults to C36 but you might have moved it to something else. If you've done a Default Setting, it will have moved back to C36. When the box is off it seems to have a big notch cutting out various channels around C36, whatever frequency you've set it to - causes me a big problem with my Freeview TV on Crystal Palace Mux A and Mux C.

The most recent firmware, 1.00.23, for the 9200T clears all channels before doing an Automatic Search (or, rather, the search results are stored separately, then they replace the previous set when you press Save). This version was released in May last year; Humax recommend resetting to defaults after installing it. It has been broadcast several times, so you should already have it as long as you've left the box in standby overnight.

If you weren't leaving it in standby because it took a long time for the EPG to fill up, this version also fixes that problem - EPG data is now saved to the hard drive when you put it in standby.

For manual update instructions see www.humaxdigital.com link icon 
Welcome to HUMAX [UK]
- note you will need a computer with a legacy serial port (RS232) and compatible cable.
Simon
Friday 15 April 2011 7:33PM
I have 1.00.23 and it was indeed set to C36. Are you suggesting I should change the RF output to a different channel? I've changed to other channels and undertaken a default setting but it still will not pick up anything on C31.

Any other ideas?
Scott
Saturday 16 April 2011 1:43PM
I see that the Thomson DTI 1000 has problems supporting 2k and 8k at the same time. I have a somewhat unusual arrangement with a one aerial pointed at Black Hill main transmitter and a second aerial for my kitchen TV pointed at a local relay. I have been given a Thomson box, which I plan to use in the kitchen. Am I correct in assuming that after switchover all channels will be 8k and this box should work okay?
simon
Saturday 16 April 2011 4:18PM Nottingham
after 13th april we have lost itv1, channel4, channel 5 and others all from mux2, yet through the tv we get all the channels. Through a digihome pvr80 box we get all the channels but then the tv misses the mux2 channels. we are in NG17 2EH area. anyone have any ideas what the problem is
steve
Saturday 16 April 2011 5:11PM Nottingham
Simon - I think you need to ask on the page for the transmitter you are using. Presumably some changes as the area switches off Analogue!
simon
Saturday 16 April 2011 6:02PM Nottingham
steve - thanks, I had already done another one after this
Briantist
Sunday 17 April 2011 8:27AM
Scott: Yes, the Thomson DTI 1000 does work OK when all transmissions are 8k.
Derrick
Thursday 21 April 2011 10:35PM Hereford
I see in the list (SANYO CE32DFN2-B) will not work after the switch over. So why sell it as a Digital TV if that is the case what do I do with this BOX. It like bying a BMW X5 with a 2.0L deisel engine in.Any advise regards very ANOYED
Mike Dimmick
Friday 22 April 2011 3:00AM
Derrick: The spec always had 2K and 8K modes, but Sanyo only implemented the 2K mode. Try contacting them via uk.sanyo.com link icon http://uk.sanyo.com/Contact-Us/Contact/

You
can still use the TV as a TV, but you will need an external Freeview box. Again, if you complain, Sanyo may provide one.
Chris
Friday 29 April 2011 2:24PM
The Grundig GDT1000 STB doesn't seem to work properly with 8K as it seems the software defaults to using 2K when storing even though the hardware appears to support 8K when manually tuning, my transmitter has switched to digital only and the box is now useless, shame I hate throwing working electronics away!
Steve
Friday 29 April 2011 3:33PM Wrexham
Don't chuck it. Demand a swap.
Richard
Tuesday 17 May 2011 8:49PM
I have 2 digital tvs in the house. One (Panasonic) has retuned perfectly in the last few days finding 110 channels, the other retunes but stops at 99 channels and is no longer giving me BBC1 or BBC2. This is a Sanyo CE32-LD4 - I guess limited to 99 presets but the channels I really want are missing. Sanyo haven't (yet) responded to my question - how do I select 99 wanted channels?
Steve
Wednesday 18 May 2011 12:41AM Wrexham
How do you even know how many channels you have?

Are the BBC channels at a high broadcast channel number where you are? If so, start your scan with the aerial unplugged, and plug it in when you get to the BBC channels.

Or a low number if your scan starts high?

Briantist
Wednesday 18 May 2011 7:32AM
Richard: I think the best option is to get a Freeview or Freeview HD box from a store and use that with your set. Sanyo may, if you ask them, provide you with a box.
DAVID BEST
Wednesday 18 May 2011 11:09PM
Have recently had to down grade high level mast head amps on crystal palace due to amplification distortion of digitail carriers,
any info: about changes of transmission levels that i do not know about,these problems seem to affect com: systems only,have had similar problems on multiple distrubution amps where analog levels are high.
Briantist
Thursday 19 May 2011 11:48AM
DAVID BEST: Very hard to say without a postcode. Generally speaking unnecessary amplification will distort the digital signals and make their reception unreliable.
Stephen Robinson
Saturday 4 June 2011 6:00PM
my freeview box worked perfectly prior to the switchover and still does on all channels except the BBC ones. Will this fix itself - if not what shall I do
Briantist
Sunday 5 June 2011 1:41PM
Stephen Robinson: If your box is on the above list, no, unless it is the Humax 9200T.

You may have too strong a signal, if you have an amplifier or booster, remove it from your system.
Alan G
Friday 10 June 2011 10:29AM
Since my freeview box no longer receives any BBC channels I take it I will no longer require a television license?
Mike Dimmick
Friday 10 June 2011 2:39PM
Alan G: No, you require a TV licence if the TV is *capable* of receiving any off-air signals.

If you are in central Scotland, note that the Black Hill and Craigkelly transmitters, and their relays, have only been through the first stage of switchover so far. The second stage happens two weeks after the first stage, and all other multiplexes change mode at all transmitters. If your equipment does not support the 8K mode, you will lose everything, not just the BBC channels.
Scott
Saturday 11 June 2011 3:55PM
Pleased to report that my Thomson DTI1000 box is working well after DSO Stage One.
Steve
Sunday 12 June 2011 12:04AM
Mike/Alan - You do not need a license unless you actually USE your TV to receive live broadcast channels.

But you do need it even if you can't receive ANY BBC channels!
Angela Mathers
Tuesday 14 June 2011 7:08PM Motherwell
Anyone having trouble with Alba quick to view?
Val Valiant
Monday 20 June 2011 6:15PM
When running a set-top box with an analogue TV, we had audible signals from lots of radio stations including BBC Radio1,2,3,4 and other commercial stations in the 700 range. We now have a LG set with an integral FreeviewHD tuner and although a scan shows that they still exit..when we select Radio 4 (for example) we get a notice saying this isonly available on FM or digital radio. What's going on? We are in the Craigkelly reception area
Mazbar
Monday 20 June 2011 8:23PM
Val on an lg tv there is a button that says tv radio this will take you to the radio channels and back to the tv on the same button you carnt normaly press 700 to get radio one on these tvs try that hope it works
Scott
Friday 24 June 2011 9:44PM
Val Valiant: Are you trying to receive BBC radio while BBC Alba is being broadcast? Most radio stations are removed to make way for Alba during its hours of transmission.
Steve
Saturday 25 June 2011 1:08AM
By Scott I think you have it!

It does seem odd to remove facilities for all 6 million Scots in order to provide facilities available only to the 1% (60,000) of them who CAN understand Gaelic. I wonder what proportion of them - ALL also English speakers - would prefer to have the removed radio programmes?

In Wales 20% of the population speak Welsh. It seems reasonable to provide TV to that number. It is done at the price of C4 - replaced by "Sianel pimp ec" (S4C) .
Scott
Saturday 25 June 2011 9:29AM
I am surprised Mr Salmond an his colleagues did not demand removal of the Parliament Channel instead to prevent people viewing an imperialist 'English' institution!



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