TVs and boxes that do not support the 8k-mode

Here is the list from Digital UK of boxes and sets that will not receive Freeview after switchover is complete

Here is the list from Digital UK of boxes and sets that will no
If you use one of these to watch Freeview, or are hoping to after switchover happens in your region, you will need to get a new Freeview box at switchover.

ONdigital/ITVdigital branded set top boxes

Nokia Mediamaster 9850T; Pace DTR730 and DTR735, Philips DTX6370, DTX6371 and DTX6372; Pioneer DBRT200 and DBRT210, Sony VTX-D500; Toshiba DTB2000.

If you have any of these you will need to recycle it and get a new box.

Freeview branded set top boxes

Fusion FRT100*, Pace DTVA-T "Wedge Adaptor", DT210F*, Samsung SIRU200i (Without M suffix).

Freeview, ONdigital and ITV branded integrated digital television sets

Alba ONdigital sets, Bush ONdigital sets.

Hitachi 28WDDODTN, 32WD40DTN and D36W840DTN; Panasonic TX-28DT2, TX-32DT2, TX-28DT30*, TX-32DT30*, TX-36DT30*, TX-36DT35* and TX-32DH40*; Philips 28DW6734, 32DW6834, 32DW9625, 28DW6557* and 32DW6557*.

Sanyo CE28DFN1-B, CE32DFN1-B, CE28DFN2-B, CE32DFN2-B, CE32DFN2BK-B, CE28DWN1-B, CE28DFN3-B-00, CE32DFN3-B-00, CE30LD3-B,CE30LD3BK-B, CE27LD3-B, CE23LD4-B, CE23LD4W-B, CE27LD4-B, CE27LD4BK-B, CE32LD4-B, CE32LD4BK-B, CE27LD5-B and CE32LD5-B.

Sony 28DS60, 32DS60, 28DS65, 32DS65, 28DX20, 32DX20, 28DX30, 32DX30, 28DS20, 32DS20, KP41DS1, KP51DS1, KP51DS2, KP41DS1, KP51DS1, KP51DS2, KD28DX40*, KD32DX40*, KD32DX100*, KD32NX100*, KD32NX200*, KD36NX200*; Toshiba 28WT98B, 32WT98B, 28ZT29B, 32ZT29B, 36ZT29B, 42WT29B, 50WT29B and 57WT29B.

All these sets can be upgraded - contact the supplier (numbers below) to add a Freeview box to the set.

Boxes that do not support both 2k and 8k modes

Some boxes are having problems during switchover supporting both modes at the same times:

  • Sharp TU-R160H
  • Humax 9200T
  • Thomson DTi 1000


The workaround appears to be to add the "8k" channel manually (C62 for Selkirk, for example) and then to do this procedure after switchover is complete: My Freeview box has no EPG, is missing Film4, Channel 4+1, no sound on ITV3 or the channel line up is wrong - ukfree.tv - independent digital television and switchover advice, since 2002

This is on top of the boxes that could not cope with the changes to the Network Information Table (NIT): Daewoo DS608P, Labgear DTT100, Triax DVB 2000T, Portland DP100 and these VCR/STBs: Daewoo SV900, Bush IDVCR01

Helpline numbers

  • Alba 0871 230 1777
  • Bush 0871 230 1777
  • Daewoo 0870 100 2525
  • Hitachi 0870 405 4405
  • Humax 0870 247 8800
  • Nokia 0845 045 5555
  • Pace 0870 120 1910
  • Panasonic 0800 169 3012
  • Philips 0870 900 9070
  • Pioneer 0330 123 1240
  • Sharp 08705 274 277
  • Sony 08705 111999
  • Thomson 01443 220220
  • Toshiba 0115 976 6958


Published on 10th Nov 2008 at 09:33:10 by Brian Butterworth

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Off to work now but going to try and plug the PVR into the telly that isn't currently working. At least I will then have located the problem!
Posted by Russ Owen (3 posts) on Wednesday 2 December 2009 1:06PM GB
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Russ Owen: Yes, that would be a great way to work out if it's a device or a cable (or a splitter, of course).
Posted by Briantist (17,034 posts) on Wednesday 2 December 2009 1:21PM GB
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bad reception on channel 4 .i have a panasonic 32lxd 80 worked ok until switchover on 2nd dec . auto retuned twice and no differance .help needed (map)
Posted by derek carter (1 post) on Wednesday 2 December 2009 5:46PM GB
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derek carter: Can you please see Manchester and North West - switch off ends Wednesday 2nd December | ukfree.tv - independent digital TV + switchover advice, since 2002 for things to check?
Posted by Briantist (17,034 posts) on Wednesday 2 December 2009 5:56PM GB
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we live in Wigan and, following re-tune, have lost ITV1, ITV2, C4, More 4, E4. We have a Phillips DT2050/05 freeview box and cant receive channels at frequency 834.18. Any ideas????
Posted by paul (1 post) on Wednesday 2 December 2009 6:55PM GB
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paul: Have you tried resetting the box to "factory defaults" or My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong | ukfree.tv - independent digital TV + switchover advice, since 2002 ?
Posted by Briantist (17,034 posts) on Wednesday 2 December 2009 7:17PM GB
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You can add the Thomson DHD-4000 to that list. Constant breakup on all channels post DSO.
Posted by Nige (1 post) on Wednesday 2 December 2009 9:18PM GB
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Nige: Constant break up doesn't put your box on the list, it suggest you have a booster that is damaging the signal.

The boxes above just don't see the broadcasts at all.
Posted by Briantist (17,034 posts) on Wednesday 2 December 2009 10:09PM GB
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Do u know if any of this weeks Vestel OADs
will be the T810 5.7 update ?
Without this my DigiHome PVR160 can't read
3 of the new Winter Hill MUXs.....so i am
missing abt 40 channels from Freeview.
Thanks

Posted by George (1 post) on Wednesday 2 December 2009 10:25PM GB
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Another Sony TV that does not support digital 8K mode KV-28DX30OU (map)
Posted by Steve (1 post) on Thursday 3 December 2009 11:23AM GB
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Steve: Yes, that's the 28DX30 listed above.
Posted by Briantist (17,034 posts) on Thursday 3 December 2009 11:27AM GB
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Sorry to echo post above re Thomson 4000, but it's unwatchable due to picture and sound breakup. Attenuating the signal makes no difference.
Posted by Stig (1 post) on Thursday 3 December 2009 9:54PM GB
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Stig: There's a whole heap of things to check at Freeview reception has changed? | ukfree.tv - independent digital TV + switchover advice, since 2002 too.
Posted by Briantist (17,034 posts) on Thursday 3 December 2009 10:08PM GB
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I have the Sanyo CE28DFN3-B-00 listed above and now have no channels. If I buy a new freeview set top box will it work? or will i have to buy a new TV?
Posted by Claire (2 posts) on Thursday 3 December 2009 10:24PM GB
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Claire: Yes, it will.
Posted by Briantist (17,034 posts) on Thursday 3 December 2009 10:32PM GB
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Thank you, I'm not very technical and its taken my an hour of searching on the internet to find any answers! Slightly annoyed as the TV did say it was digital ready when we bought it. So I just plug the set top box in as if my TV didn't even have a build in freeview box?
Posted by Claire (2 posts) on Thursday 3 December 2009 10:40PM GB
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Claire: Yes, just grab a Freeview box (or Freeview+ box if you want to pause and record) and plug it into the TV as if your set didn't have Freeview.
Posted by Briantist (17,034 posts) on Thursday 3 December 2009 11:12PM GB
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claire buy the freeview box or freeview + as brian says if you want to record and watch, then plug it in using the scarts, tune in tv away you go
Posted by steve,bedworth (211 posts) on Friday 4 December 2009 2:18AM GB
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I had trouble with my TV after switchover, and living on wirral, was surprised I couldn't receive any channels without break-up. The comments you gave above are very helpful comments, and I found out that my booster was the problem as it wasn't compatible with the 8k mode after switchover, so I've changed it and bought a new high gain aerial, and everything works well now, with 9 reception on most channels!
Thanks again.
Posted by Phil (1 post) on Friday 4 December 2009 5:22PM GB
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I have a Leadtek 7700 d-tv dongle with a stick aerial... in Chester

Before November, I could get all freeview channels in excellent quality on my laptop. The November retune left me with no BBC, and poor quality reception for all other channels.

After 2nd December, I can't get any channels at all.

Given that the silly little aerial used to give excellent reception, do you think the problem is the dongle itself? I'd replace it, but I don't know what to look for in the specifications...

Please, do you have any advice?
Posted by efflei (3 posts) on Friday 4 December 2009 10:32PM GB
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I have a digital tv in my lounge with both sky and freeview, all the other rooms in the house have conventional tvs and are linked so that I could have sky or terrestial in any room but I cannot receive any terrsetial channels through them only on channel 6 which is sky.
What do I do to receive all channels without having to replace all my tv's?
Posted by Steve (1 post) on Monday 7 December 2009 6:38PM GB
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Our Thomson DHD 4000 is no longer working properly since the switchover. Recordings virtually unwatchable due to skipping; picture breakup etc. It's impossible to get hold of Thomson Aftersales Service. What I want to know is who is responsible for this? I certainly was not fore-warned of this trouble before the switchover. My view is that WE should not be out of pocket replacing equipment / upgrading aerials - whoever thought up the idea of making us all digital should foot the bill.
Posted by David Ward (1 post) on Monday 7 December 2009 11:22PM GB
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David Ward: Use the menus to reset the device to "factory settings" please. This will cost you nothing.
Posted by Briantist (17,034 posts) on Tuesday 8 December 2009 12:03PM GB
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Steve: Put a Freeview box on each set, make sure that the aerial on the roof is linked into the Sky box's "RF in".
Posted by Briantist (17,034 posts) on Tuesday 8 December 2009 12:06PM GB
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efflei: If you are using Vista, please see Switch over and PC-based systems | ukfree.tv - independent digital TV + switchover advice, since 2002 - if not, you might need a new device.
Posted by Briantist (17,034 posts) on Tuesday 8 December 2009 12:07PM GB
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Phil: I'm pleased that worked for you, thank you.
Posted by Briantist (17,034 posts) on Tuesday 8 December 2009 12:09PM GB
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Briantist: thank you for the advice!

I downloaded the files, but had difficulty installing them - got messages saying that they were not appropriate for the system - but the WMC TV one did install - and then a few days later, Windows updated offered me a cumulative update which did install.

Windows Media Centre scanned and found loads of channels - including all the BBC ones (actually all the English and the Welsh ones, so twice as many as before), but the program guide won't download properly - searching the web reveals that a lot of people all over the world are having the same problem. THe channels with no guide will not play at all.

So.... I know that the dongle still works, and the stick aerial works. The Winfast PVR software scans for about 10 - 20 secs (even when set to slow/sensitive) and finds nothing, so there's something there which isn't connecting... just hoping Microsoft sort out their program guide fault!
Thanks again.

Posted by efflei (3 posts) on Saturday 19 December 2009 1:25AM GB
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I have a Pace DT 210F that is on your list as upgradeable. On contacting Pace I find it is not. !! They refuse to take any responsibility to their customers for selling a product that did not comply with the full specs when introduced I also Have a Portland product made by Daewoo who also take the same stance. I have an original Nokia Box that pre-dates all the Freeview boxes as it was originally made for On digital, It still works perfectly. Also my old Panasonic Boxes work after Panasonic upgraded the firmware. I will not purchase product in the future from any manufacturer that takes such a could not care less attitude to customers that have bought their products in good faith that they are manufactured to the proper full spec. I accept things become obsolescent as systems are replaced I.e Analogue by Digital, Scart by HDMI etc But do not accept that manufacturers should cheapskate on specification or sell goods with design faults and then wash their hands of the product> I will not spend my hard earned cash with these people and suggest others also do the same.
Posted by Chris Savage (1 post) on Wednesday 20 January 2010 3:53PM GB
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