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Are you using Freeview?


Freeview is digital TV using a normal TV aerial (not a satellite dish or cable TV). Freeview boxes are marked one of these: 'Freeview', 'ITV Digital', 'ONdigital' or 'DVB-T'.


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Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

Les Nicol
Sunday 2 September 2012 8:14AM

P>S> make sure that you have used Satellite grade cable and that your terminations don't see the braiding screening fouling on the copper centre wire as this will short!

Sunday 9 September 2012 4:31PM

I live at NR25 & we often lose reception (particularly ITV after 8pm) on our Panasonic TV which has freeview built in although we are able to get a picture on 2 other TVs in the house that only have a freeview box attached. Do we need to just boost the signal to the Panasonic or something else?

Sunday 9 September 2012 4:59PM

Mel: To give specific advice it is necessary to have more precise information regarding your location, such as a full postcode for yourself or a nearby public building, so that predicted reception for the area can be checked. Which transmitter does your aerial point to? Belmont or Tacolneston would seem to be the expected options. In either case, check that your TV is tuned to the correct set of frequencies for the chosen transmitter.

Janet Grosso
Sunday 9 September 2012 6:35PM

I live in London, N144QX. The problem I have is that the guide has huge blanks in it. This is a problem when I use the guide on my tv and also the guide on my dvd recorder. Sometimes it shows certain channels,at others times it will show those missing the day before but now other channels are blank. This makes it very difficult to record programs. I have tried retuning - no luck. Can you offer any advice? Thanks

Sunday 9 September 2012 8:21PM

Janet Grosso: This type of problem is suggestive of your equipment receiving variable levels of signals coupled to your devices being set for automatic updates, as should an update take place when the signal is too low to resolve a picture it will leave blank spaces on the programme list.

You should carry out a signal strength / quality check on one of the programmes that's prone to being troublesome and observe the indication levels for a couple of minutes or so to see if they (especially quality) are widely fluctuating, as if they are then the problem could be out with your control, and so rather than spending time trying experiments as far as retuning etc is concerned its by far the best policy to first of all make an enquiry with a neighbour just to verify (or not as the case may be) if the problem is also being experienced by other people.

By the way you are indicated as being roughly just under 16 miles from the Crystal Palace transmitter, and are possibly using a communal aerial system?

Maybe you could give an update on the points raised, ie: signal strength / aerial system being used.

Sunday 9 September 2012 9:06PM

Mel: And just to add to that said by KMJ,Derby, should you find that the Panasonic TV is tuned to the same transmitters as the Freeview boxes then you should really be using a three output powered splitter to feed each of the devices, as this is the only way of guaranteeing that the signal levels received by each device are at exactly the same levels as each other, as Panasonic tuners are one of the best types around for sensitivity and overall performance, and if the Panasonic is tuned to the same transmitters as the Freeview boxes and yet it lags behind them then it strongly suggests a deficiency in its aerial feed.

Alan McGregor
Thursday 13 September 2012 11:28AM

We have freeview and have a Humax digital recorder connected to my TV in the living room. We also have a signal booster. Recently, we lost all digital signal through my analogue aerial and replaced it with a digital aerial fitted to my roof. I think !

Previous aerial/booster seemed to work well to send signal to other TV?EUR(TM)s in the house but now I?EUR(TM)ve lost the signals to all but the main TV. I've also read on here that signal boosters aren't required/don't work with Freeview ? Anyway, any suggestions ?

Dave Lindsay
Thursday 13 September 2012 12:52PM

Alan McGregor: As this query is about reception, knowledge of your location is imperative so as to get a prediction of the signals available in your area. A postcode is best, or a postcode of a nearby location such as a shop.

Signal boosters or amplifiers make signals bigger. They are not "bad" per se, but can have a negative impact if not used appropriately.

Making a poor quality small signal bigger using an amplifier will yield a bigger poor quality signal - so the amp will be of no benefit. Or a signal that is of a great enough magnitude for the receiver may be made too big with an amplifier - here the amp will have a negative impact.

In the case of an amp that is used for distribution (has multiple outputs), the main function is to increase the level of the signal and therefore counteract any reduction caused by splitting it.

If it is an amplifier with one output, then really this is best at the aerial end of the cable, if indeed it is needed.

There is no such thing as a "digital aerial" other than, perhaps that one might refer to one's aerial as a "digital" one because that is the only type of signals that it is used to receive. Aerials work based on the frequency of the signals that the attached receiver is tuned to.

In some cases, after switchover, a replacement aerial is required to provide a full service and this is because the UHF channels (frequencies) that some of the new digital signals are on are outside of the "group" used for former analogue and hence outside of the aerial's range (where the aerial is one which is best for a particular "group" or portion of the TV frequency band).

Prior to switchover, whilst the weaker signals will be adequate for those closer to the transmitter, those a bit further away may find that their aerial is not sufficient to pick up those signals (but is likely to be sufficient after switchover).

Dave Lindsay
Thursday 13 September 2012 1:02PM

Alan McGregor: To add, the first thing that I always confirm is that the receiver is tuned to the signals from the transmitter for which the aerial is installed/faces. These automatic tuning functions are in no way fool-proof and do sometimes result in signals from another transmitter being selected as the "main" ones.

Alan McGregor
Thursday 13 September 2012 2:33PM

Thanks Dave. Interesting what you say about no such thing as a digital aerial

My postcode is G66.

Anyway, the point is, I had no problems whatsoever prior to having my aerial replaced about 2 weeks ago. I had a signal splitter/booster which, together with the old roof aerial, worked perfectly to provide a digital signal/picture on the main television in the living room and three other televisions throughout the house.

In short, it is only since I had the aerial replaced that I have lost the signals to the three other televisions. The signal to the main TV in the living room, via a digital recorder box, works fine. I wondered whether it was the type of booster I was using, that it was not compatible with the new aerial. However, from what you are saying, that is not the problem ? If not, what can I narrow it down to ?

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