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Are you using Freeview?

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Freeview is digital TV using a normal TV aerial (not a satellite dish or cable TV). Freeview boxes are marked one of these: 'Freeview', 'ITV Digital', 'ONdigital' or 'DVB-T'.

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Your comments

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Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

A
AJAY
Sunday 1 June 2008 12:54PM
Hi
i live outside Europe(India),with clear hotbird signal. plz help me to get
sky Italia pkg.
Briantist
Monday 2 June 2008 9:55AM
AJAY: You are not within the range of the correct satellite. Sorry.
W
wayne devennie
Saturday 7 June 2008 9:16AM
i am in iraq and i have a durabrand cg5660-m free view box which i have lost the remote for. i cannot get it back on as i have had a power cut. any ideas
A
amcwillie
Friday 25 July 2008 10:25AM Stonehaven
I have a topup tv DTR but for the past 2 weeks have been unable to view a number of the channels including channel 5. The ariel is OK because reception to another DTV is fine and Ihave tried the rescan procedure but no difference made. TOPUP TV have not been very helpful in explaining what the problem may be or importantly when it may be resolved simply stating it is result of work on Durris transmitter. I am unwilling to continue paying the monthly subscrition to topup tv for a service I am not receieving. Can you advise ?
Briantist
Friday 25 July 2008 10:27AM
amcwillie: Please see www.ukfree.tv link icon Problems with Sagem and TUTV Thompson PVRs | ukfree.tv - independent digital television and switchover advice, since 2002 for more information. TUTV have been telling everyone it is down to 'transmitter work' even on transmitters with no work. They have also said that it will be fixed 'next Tuesday'.
N
Nick Diprose
Monday 11 August 2008 10:47PM
I live in Devon, (EX1O 9BQ), I have a new digital aeriel fed from Stockland Hill transmitter. In the last week I have lost all digital channels/reception, I have two identical freeview boxes, one is branded labgear and the other is branded triax. How can I rectify this problem?
B
Bone
Thursday 21 August 2008 1:43PM
I have just purchased a Philips freeview box and having connected it can get perfect pictures for BBC channels,and some audio, but cannot get anything for ITV, Channel 4 etc. MY aeriel is directed towards Crystal Palace, and I live in Bishops Stortford in Herts.
Briantist
Thursday 21 August 2008 1:59PM
Bone: Bit hard to say without your full postcode, but for general advice please see Single frequency interference | ukfree.tv - independent digital television and switchover advice, since 2002
I
Iris mcdaid
Tuesday 2 September 2008 11:50AM Londonderry
I live in derry northern ireland bt488sp will i be able to recieve freeview or will i have to wait till 2012?
A
Andrew F
Tuesday 7 October 2008 9:00AM
Hi there i wonder if someone could possibly help? My girlfriend has an outside aerial feeding her top up tv box. Just before the coax enters the digi box it is split and one feed is taken off and goes ustairs the other int the digi box. All channels and the signals are strong on her digi box. The coax feed that goes upstairs feeds her sony lcd with freeview. However the freeview on this tv doesnt pick up all available channels and sometimes freezes or stops showing certain channels.

Im just wondering what folk think might be wrong. I had thought about replacing the whole aerial and coax setup just to doubly make sure the signal upstairs will be better.
Briantist
Tuesday 7 October 2008 1:17PM
Andrew F: I would replace the cable from the splitter to "upstairs" first before ripping out everything else!
A
Andrew F
Tuesday 7 October 2008 4:43PM
Good man Brian i will give that ago 1st just incase. Thanks for your advice
Briantist
Tuesday 7 October 2008 5:01PM
Andrew F: OK. Please post again if that doesn't fix it.
J
Jackie Sage
Wednesday 15 October 2008 7:09PM Colchester
I bought a Digifusion FVRT400 but cannot get past 'please wait'on the display. I left it overnight to give it time to download,i have checked my postcode for reception and also purchased and connected an indoor aerial with amplifier but still got no further. Any ideas please?
Briantist
Wednesday 15 October 2008 8:58PM
Jackie Sage: Sounds like a fault - I'd take it back any try a new one.
J
Jeff Shortreed
Thursday 16 October 2008 11:39AM Edinburgh
For several months, I have had Freeview reception problems whenever it rains, but only with the MUX1 channels. I have a fairly new TV connected to a PVR, and using a 10 year old bog standard roof mounted Yagi 10 W aerial pointed to Craigkelly. Could It be due to the aerial??

My postcode is EH4 2HH
Briantist
Friday 17 October 2008 12:10AM
Jeff Shortreed: It could, but there are other possibilities, please see Single frequency interference | ukfree.tv - independent digital television and switchover advice, since 2002
G
gerhson
Saturday 18 October 2008 11:47PM
it seems that the integrated freeview has disappeared from both tv sets. any idea how to reset these - only four channels are now shing
J
Jeff Shortreed
Sunday 19 October 2008 5:36PM Edinburgh
Thanks for your reply Brian.
I don't connect the PVR and TV through RF - I use a SCART. So it might be the aerial that's causing the problem.
However, if the problem is due to local analogue interference, will that resolve itself once the analogue signsl is switched off in my area??
Jeff S
Briantist
Monday 20 October 2008 8:18AM
Jeff Shortreed: It could still be the PVR causing interference - to iteself.

If the interference is local then switchover will only help in the sense that the multiplexes will change frequencies.

You should be able to get perfect Freeview reception at your location already.
J
Jackie Sage
Monday 20 October 2008 5:01PM Colchester
Hi Brian,thanks for good advice. Have taken it back and had it replaced and now up and running lovely! Thanks for your help, Jackie
Briantist
Monday 20 October 2008 5:09PM
Jackie Sag: That's good news. Enjoy your viewing.
J
John
Sunday 2 November 2008 12:33PM High Wycombe
I'm using a Daewoo DS700 topbox and in order to get UK History I retuned by unit. I now have the following channel setup:
801 - ITV3
805 - Channel 4 + 1
806 - BBC News
807 - More4
808 - BBC2
809 - ITV
810 - BBC3
811 - ITV4
813 - BBC1
814 - Channel 4
815 - ITV2
816 - Five
817 - E4

I've tried a couple of this sites suggested ways around the problem but have finished with the same results. Is there some way to change the channel setting at at the moment I have to have a channel list so that the family know to type 813 for BBC using the handheld rather than th emore conventional channel 1?

Any help would be much appreciated.

JC
R
Ryan
Tuesday 4 November 2008 9:14PM
i am using a duraband dvb-t digital set top box i hav installed in the past but been put away 4 a while, no tryed installing the top box an it is locked any help please ???
Briantist
Tuesday 4 November 2008 10:19PM
Ryan: By "locked" do you mean the box is asking for a code?
R
Raj Kumar
Tuesday 4 November 2008 10:52PM
is anyone else having problems accessing BBC teletext services on their Freeview?(i have the Sony freeview box)
I seem to get all other teletext digital services as per normal.
M
malcolm
Wednesday 12 November 2008 10:19AM
I have just purchase an LCD TV with built in freeview. All is fine, except accessing 1001 on the red button. Although the red button listing sometimes refers me to this channel all I get is a message that due to technical problems this is unavailable. Happened yesterday when I was trying to watch QE2 departure. Is this a local or general problem?
P
Pete Hougham
Saturday 13 December 2008 11:32AM York
I recently had teletext extra 14 day epg downloaded to my Technika AESTBS7 Freeview box and I found it a great improvement on my existing EPG 7 day. I would also like it on my Alba DVD382STB DVD Player With Freeview. I asked the teletext extra web site when this might happen and was told to ask the manufacturer. Not very helpful. Can you help?

Thanks. I love your website and email service.

Pete
Briantist
Sunday 14 December 2008 11:09AM
Pete Hougham: You can call Alba on 0871 230 1777.
A
Adrian Wright
Wednesday 17 December 2008 1:05PM Goole
how do I know if I am getting too much signal?
I have a high gain aerial and a six way booster
Briantist
Thursday 18 December 2008 7:31PM
Adrian Wright: This would only happen very close to a transmitter with a huge aerial, which is not going to happen at your location.

Why do you ask?
H
H Gwyther
Monday 22 December 2008 1:27PM Pembroke
My mother has a new Sony digital tv about (about 4 months old now). For the last three days she's been having problems with the ITV channel - it keeps flashing on and off every few minutes. No problems with the other channels at all. Would this be a transmitter signal deficiancy or more likely to be a fault with the TV? I have checked all cables as far as I can.
Briantist
Monday 22 December 2008 8:02PM
H Gwyther: It is most likely this from your description - Freeview intermittent interference | ukfree.tv - independent digital television and switchover advice, since 2002
D
denise hodson
Wednesday 11 March 2009 8:57AM Newark
i have set up my freeveiw but i can only get the channels in black and white can anybody suggest whats wrong please
Briantist
Wednesday 11 March 2009 2:21PM
denise hodson: Hi. This is usually caused by selecting the "SVideo" option in the menu of the set-top box. Most TVs do not support this on the SCART connection and the TV will show a monochrome picture.

If you can find the setting, change it back to RGB ("Red, Green, Blue") or failing that "composite" to get a colour picture again.

If that does not work then suspect your SCART cable. Take it out and reconnect it firmly.
N
Nev.Morgan
Monday 23 March 2009 5:23PM Holywell
Hi
I live about 6 miles from the Moel-Y Parc transmitter and the aerial mast is visible from the house. I have two seperate wideband aerials feeding different receivers but am experiencing the same probem with both. The problem being that I am unable to receive any channels on Mux 1.
All other Muxs are ok.
I do notice that the information from Moel y parc indicates that Mux 1 is on full power while others are not.
I have tried retuning on several occasions but without luck. I am considering retuning to Winter Hill but am reluctant because I wish to watch Welsh Telly.
Any suggestions greatly appreciated.
Nev.
B
Bob Loader
Tuesday 24 March 2009 11:44PM Stone
Since Christmas 2008 I have had interferance on the free view reception on most programmes.the carrier channels from Sutton Coldfield causing the problem are Ch 44,47, 52, & 55. The BBC programmes on Ch 41 are recieved perfectly.
I had a wideband aerial fitted 2 years ago and reception was good most of the time until December 2009.
The problem is blocking & sound intermittant.
I have watched the "signal quality" level on my Panasonic LCD reciever and it is normally about 9 but does fluctuate down to 5.5 at times.
I have tried switching off household appliances and mobiles to no effect
Help please
Bob Loader
J
Jill
Tuesday 31 March 2009 7:25PM
I cant seem to get channel 5 and Five US altho I have got every other channel on freeview. Channel 5 and US give me a message - "no signal". I have re-tuned the TV still with no luck
What could be the problem? Any help greatly appreciated.
Thanks
H
holmes
Friday 10 April 2009 4:12AM
keep losing channels from my freeview selection and when try rescanning for them they do not get picked up again - help
belmont area and mostly ITV1 block of progrmmes
P
Paul
Friday 10 April 2009 8:38AM
Since Feb 2007 our freeview reception has got progressively worse. We can now very rarely get anything on CH22 and just recently CH32 has become very inconsisitent. This is from our rooftop aerial, but on two portable aerials upstairs we get all the channels all the time. The only time we can get CH22 from our rooftop aerial is after it has been raining. As soon as it drys out we lose it again. Everything else is at least 80% signal quality. We are in Holmer Green and receive our signal from Crystal Palace. If anyone has any ideas they would be much appreciated.
N
Norman
Thursday 30 April 2009 8:15PM
Since I returned from holiday last weekend I have noticed that the signal strength/quality of several BBC channels on both of my sets (each with its own aerial) has deteriorated to the point of unwatchable. Does anyone know why this is the case opr who I can consult locally? I am using Scarborough Olivers Mount Transmitter.
B
Bob
Wednesday 13 May 2009 9:47PM
I have a Yamada HTV 200XU Media Box which has Freeview. Since a recent re-scan I have lost BBC 1Xtra, BBCR3, BBC R4, BBC R5L, BBC RLSX, BBC 6 Music, BBC World Sv & BBC Asian Net.

All other TV & Radio stations are ok. I am on the Waltham Transmitter.

Any ideas?
S
steve,bedworth
Thursday 4 June 2009 4:35AM
its the qaulity of signal you need.aalso if the portable dish does not pick up sky then you wont get freesat. have you tried sky box on the portable?
K
Kathryn
Sunday 28 June 2009 10:22PM
We went digital in April 2009. All went well until middle of June. Now I cannot get BBC1,or any other BBC programme except radio, or Sky News. The screen tells me - No signal - check connections, then select the channel set up menu to re-tune (which I have tried many times), Help please!
I
irene archibald
Monday 10 August 2009 1:51PM
why have my signal changed from durris to highlands & islands is durris being upgraded
Briantist
Tuesday 11 August 2009 8:03AM
irene archibald: The name reported now reflect the region name, not the transmitter. This is because relay transmitters were displaying an unhelpful name.



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