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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
Published on by on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.






Your comments: most recent posts are at the bottom

firstFirst comments prevEarlier comments  ◊ 

Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

M
Martin
Saturday 18 October 2014 11:57AM

I have brought a hd box back from shefield to Leicester
Plumed it all in but no signal what am I doing wrong

J
jb38
Saturday 18 October 2014 8:18PM

Martin: Which type of HD box are you referring to, Freesat or Freeview?, and have you tried retuning the box since "plumbing" it in?. Also, is the aerial or dish that the box is connected into known to be OK or not? by having been used by another device prior to you trying the HD box out on it.

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Most popular LIVE 02:37
Live updates LIVE 02:37
Trends|Faults/Engineering|Box updates
Ffestiniog
TV Off Air from 15:52 yesterday ...
Girvan
TV Off Air from 17:48 today to 1...
Hawkshead
TV Reduced Quality from 20:31 ye...
Kirkoswald VP
TV Off Air from 17:48 today to 1...
Llandecwyn
TV Off Air from 15:52 yesterday ...
Maentwrog
TV Off Air from 15:52 yesterday ...
Millom Park
TV Off Air from 20:33 yesterday ...
Rosneath
DAB: BBC National DAB Radio Weak ...
Sutton Coldfield
DAB: BBC National DAB Radio Weak ...
Ton Pentre
TV Off Air from 08:01 today to 1...
Tunbridge Wells
DAB: BBC National DAB Radio Off A...
UK Free IconMap of transmitters with faults or engineering
William Hepburn Worldwide Tropospheric Ducting Forecasts Atmosphere interference maps
Twitter LIVE 02:37

Briantist: http://t.co/5UnbJ2ZRBM BBC οpen to charging subscriptions for premium content head of Corporations trust reveals Telegraph How t
Briantist: http://t.co/1UlR645VTP Media Dɑvid Liddiment and Alison Hastings leave the Trust Women in the media Mirror complaint
Briantist: http://t.co/iTVhrJp7OJ RadioToday wιth RCS UK stations get ready for RAJAR results Its that time of the year when radio stations
Briantist: http://t.co/5qIEQ91Iwj BBC Nɛws New BBC Radio 3 controller will not dumb down Listening figures released in July had Radio 3s we
Briantist: http://t.co/RpNZDqblJS Ariel Radiο 4 debates some big ideas 22 October 2014 Last updated at 1331 Big questions that have preoccu
Briantist: http://t.co/Xl8WhzSCNK Whιch puts the new Tesco Hudl2 to the test October 2014 Which News 22 October 2014 Weve just published ou
Briantist: RT @russellhoward: 1 day to go... http://t.co/fX4Icw9Oj9
Briantist: http://t.co/5UnbJ2ZRBM BBС open to charging subscriptions for premium content head of Corporations trust reveals Telegraph How t
Briantist: http://t.co/1UlR645VTP Мedia David Liddiment and Alison Hastings leave the Trust Women in the media Mirror complaint
Briantist: http://t.co/spCWpZhN6X DTG Nɛws DTGs Keith Hayler awarded IET Achievement Medal for advancing digital radio and TV

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