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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.




All questions
Can I stop paying Sky and use my satellite receiver to get Freeview ?1
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau2
My Sky box has a "no signal message" - what do I do?3
How do I change the RF output channel on a Sky Digibox?4
My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o5
In this section
Can I use my ex-contract sky digital satellite receiver to get Freeview channels1
Can I stop paying Sky and use my satellite receiver to get Freeview ?2
I have a Panasonic TV with integrated Freeview how can I record Freeview channel3
My Sky box has a "no signal message" - what do I do?4
How do I change the RF output channel on a Sky Digibox?5
I have split the signal from my satellite dish and now nothing works.6

Comments
Sunday, 28 December 2014
J
jb38
8:49 PM

David Rose: Well you have certainly tried to correct the problem, as about the only possible reasons left are either your dish having moved slightly out of alignment, or alternatively the LNB having failed, if not indeed the box itself!

Would appreciate an update on the outcome of the engineers visit.

link to this
jb38's 6,246 posts Platinum Platinum GB
Thursday, 1 January 2015
T
thomas
10:08 PM

hi can i reset my dish to receive the channels i have lost.And what are the frequencyschannels now please if yes. im in fuengirola.

link to this
thomas's 1 post GB
Friday, 2 January 2015
J
Jeanne harrold
2:05 PM

Have had no signal for 3 days. I have the connection s. how can i find someone in
NEWRY to look outside for me .i am disabled and cannot walk.
Do you know anyone who can help. Thank you.

link to this
Jeanne harrold's 1 post GB
Monday, 5 January 2015
R
Richard Miller
3:29 PM

I had a spare satellite dish which I moved to 19.2 to get European stations. When the lnb packed up I found an offer of a new twin offset lnb at the same price as a normal one. I didn't know that my dish was too small but fitted it anyway. The 19.2 signal was improved in both quality and strength . I have just retuned the box and now find that I am getting not only 19.2 but the majority of 28 programmes. Is this an anomaly (I live in Poole Dorset) or has something else changed.

link to this
Richard Miller's 7 posts GB
Saturday, 10 January 2015
K
Kwasi Lokosu
1:01 PM

I have been having signal problems for quite sometime now and i have followed all the insstructions without getting any result.



link to this
Kwasi Lokosu's 1 post GB
Saturday, 17 January 2015
E
er
12:01 PM

We have no signal at all since channel/UKHY">yesterday. We only have freeview. We got one time channel 18 up then it got completely lost. We stay in falkirk. Does anyone else have an issue?

link to this
er's 1 post GB
Thursday, 22 January 2015
R
Richard Miller
7:33 PM

Further to your article regarding loss of signal it may be useful to read the following comment.

I purchased a satellite kit which had all of the components necessary to receive free to air transmissions. At a later date I upgraded the receiver with a freesat box and used the existing set up with the addition of a further cable to the new dual LNB.

The freesat box started to lose channels. I investigated and found that the original cable (which was only four years old) had perished on the inside due to inferior materials.

Other people must be having this problem. The kit was manufactured by Ross (it had a Ross box).

link to this
Richard Miller's 7 posts GB
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