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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
Published on by on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.






Your comments: most recent posts are at the bottom

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Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

M
Martin
Saturday 18 October 2014 11:57AM

I have brought a hd box back from shefield to Leicester
Plumed it all in but no signal what am I doing wrong

J
jb38
Saturday 18 October 2014 8:18PM

Martin: Which type of HD box are you referring to, Freesat or Freeview?, and have you tried retuning the box since "plumbing" it in?. Also, is the aerial or dish that the box is connected into known to be OK or not? by having been used by another device prior to you trying the HD box out on it.

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Most popular LIVE 20:55
Live updates LIVE 20:55
Trends|Faults/Engineering|Box updates
Backbarrow
TV Off Air from 11:15 on 21 Oct ...
Barrow Town Hall
TV Off Air from 10:57 today to 1...
Blackburn
TV Off Air from 10:57 today to 1...
Bollington
TV Off Air from 10:57 today to 1...
Broadbottom
TV Off Air from 10:57 today to 1...
Brockwell
TV Off Air from 10:30 today to 1...
Burbage
TV Off Air from 10:57 today to 1...
Buxton
TV Off Air from 10:57 today to 1...
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TV Off Air from 10:57 today to 1...
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TV Off Air from 10:57 today to 1...
Chesterfield
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Chinley
TV Off Air from 10:57 today to 1...
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TV Off Air from 10:57 today to 1...
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Dalton
TV Off Air from 10:57 today to 1...
Darwen
TV Off Air from 10:57 today to 1...
Dollar
TV Off Air from 12:00 today to 1...
Easdale
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TV Off Air from 10:57 today to 1...
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TV Off Air from 10:57 today to 1...
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Over Biddulph
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TV Off Air from 10:57 today to 1...
Zouches Farm
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UK Free IconMap of transmitters with faults or engineering
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Twitter LIVE 20:55

Briantist: http://t.co/5PIMb1oQ0v Exclυsive Interview EE CMO Pippa Dunn on EE TV Mobile News Online We looked at the overall market and rea
Briantist: http://t.co/Ix9q8iI5QL Media Dɑvid Liddiment and Alison Hastings leave the Trust Women in the media Mirror complaint
Briantist: http://t.co/bjrJ0pgXeJ Whats Behιnd Big Medias Big TV Push Into Europe Its economies in contrast to the boom territories of Chin
Briantist: http://t.co/E88dNVCv5G Ariel 6 Music leads summers digital rush 23 October 2014 Last updated at 0917 The BBCs digital radio netwo
Briantist: Oh, those Germans | BuzzMachine http://t.co/8AEXpDPXIO via @jeffjarvis
Briantist: Official Google Blog: An inbox that works for you http://t.co/zTkXxI8GOa via @google
Briantist: http://t.co/yBRzvlc1Aj httρ www badscience net 2014 10 my new book is out today here is the introduction hooray Theres nothing a
Briantist: Read this! You know you want to... is out! http://t.co/I2KcrfovOv
Briantist: http://t.co/Ix9q8iI5QL Мedia David Liddiment and Alison Hastings leave the Trust Women in the media Mirror complaint
Briantist: http://t.co/bjrJ0pgXeJ Whɑts Behind Big Medias Big TV Push Into Europe Its economies in contrast to the boom territories of Chin

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