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Tuesday, 14 April 2015
9:11 PM Trowbridge

Ray Pryke and Myra

We cannot assist if we are not aware of roughly where you live. You can help us to help you by giving a postcode (or that of a close by shop or post office) please. From that we can work out which transmitter(s) is appropriate for your location, whether there are any engineering works at present, etc.

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MikeP's 42 posts Bronze Bronze xx
MikeP's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
9:16 PM

Myra: No one can possibly offer advice on problems of this nature without having prior knowledge of the system being referred to, insomuch is your reception via a satellite dish as used by Sky or Freesat? or alternatively Freeview via a normal aerial?

A post code being required if its the latter, as this enables access to details of the transmitter covering the area you happen to reside in.

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jb38's 6,462 posts Platinum Platinum xx
Wednesday, 15 April 2015
4:51 PM

My post code is LL113DW and we use free view with aerial today no sun so we have got signal myra

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Myra's 2 posts xx
8:36 PM

Myra: DUK's coverage checker indicates your area as being served by either the transmitters/tv/Sutton_Coldfield">Sutton Coldfield transmitter @ 61miles / 120 degrees, or The Wrekin @ 35miles / 140 degrees.

However, a terrain check on your location relative to that of both stations has revealed that the signal path from both Sutton Coldfield and The Wrekin transmitters suffers from line-of-sight blockages starting from approx 1 mile prior to the area you reside in, line-of-sight blockages always having a much greater effect on reception if the obstruction is located at only a relatively short distance away from the receiving aerial, any signal that is received being via diffraction (signal bending) likewise vulnerable to being affected by weather conditions / slight atmospheric changes etc and which I feel is the reason for your problem.

That said, although the signal might well have vanished from your screen its not necessarily the case that the signal doesn't exist, as its possibly just dropped under the threshold level necessary to resolve a picture, something which you can test for yourself using the following procedure provided that your Freeview TV or box has a manual tuning facility.

The procedure being: When the signal vanishes go into your TV or boxes tuning menu and select "manual tune",
then "if" your reception is from Sutton Coldfield enter 43 (BBC) into the box (if The Wrekin 26) but "stop" at this point, (do not press search or tune) because if any signal is being received the level of will appear in the strength / quality indicator bars no matter how low it might be. The point of the test being, that if you do get an indication of strength "and" quality (essential) then it might be possible to recover the picture with the aid of a variable powered booster.

By the way, have you ascertained if others in your area suffer from similar problems with reception?

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jb38's 6,462 posts Platinum Platinum xx
Saturday, 2 May 2015
2:37 AM Glasgow

Freeview has gone completely, tried re-tuning and it's not working. There is no 'Factory Restore' setting or similar in the menu. My postcode is G5 0QJ

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J's 1 post xx
J's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
8:09 AM

J: P/code indications would suggest that you are connected into a communal aerial system, if you are? then you should check with someone else who resides in the block to find out if they are also experiencing problems with reception, as a fault could have developed on the distribution amplifier system.

The other point to remember being, that as you have already tried retuning your TV or box and not received any signal, then the retuning action when no signal is present will have deleted all channels stored in your TV or boxes tuner, frequent retunes now being required to recover same otherwise you will be unaware when/if the fault has been rectified.

That said being on the basis of you having checked the jumper lead coupling your tv into the wall plate outlet socket, and that you are on a communal aerial system.

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jb38's 6,462 posts Platinum Platinum xx
Sunday, 17 May 2015
1:15 PM

Lost signal with my freeview box yesterday
Tried to retune nothing
Reset to factory setting still no luck
Postcode is co12zn

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Elisha's 1 post xx
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