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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 21 May 2015
7:51 PM

Ever since I pressed ok on new channels found, I can't view many chanels on HD and what I am able to receive, the signals are poor and break up

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Christine's 1 post xx
Friday, 22 May 2015
7:53 AM

Christine: Pressing "OK" on some brands of devices can result in the TV or box rescanning to update the programme guide, the problem there being, that "if" you reside in an area where programmes can be picked up from more than one station? your equipment has possibly tuned into the one with the weaker signal.

You should try carrying out another retune as this "might" rectify the problem, if though it doesn't, then your reception possibilities can be checked if you indicate your location, this preferably in the form of a post code or one from somewhere nearby, e.g: a shop / post office.

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jb38's 6,539 posts Platinum Platinum xx
Monday, 25 May 2015
10:51 AM

hello can any on please help , my gf bought a humax free view box .but after a few years she is getting the green screen problem...its a b .....pain .i had one it also did the same but i sold of it,,,,these should have not been put on the market ,,they were a nuisance when the came out ,, cus humax new there was a problem ..i dont know how they sell these products now,if some one can tell me what i can do with it without factory reset i would be very great full thanks

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m.whitbrook's 23 posts Bronze Bronze xx
5:55 PM

m.whitbrook: Actually, Humax is a best selling (and excellently reviewed) brand - the only PVR's we recommend at work are Humax's and Panasonics. Yes, there will be some problems, but since they greatly outsell any other high quality PVR brand, when there is a problem, your more likely to hear about it.

10 seconds on Google found these hints - Humax HDR Green Screen Sorted - Freesat - Digital Spy Forums & Pink screen when in HDMI | YouView Community

Basically, the HDMI's are not handshaking properly. Known as a Humax thing from a couple of years back (although I'll have to ask tech support at work, since its a new one to me), and there are a couple of workarounds, including upgrading the software, swithing on the Humax before the TV, etc.. Easiest thing, swap around the HDMI ports on the TV and see if that cures it. Scart works fine.

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MikeB's 1,417 posts Gold Gold xx
Sunday, 31 May 2015
10:58 AM

My hd freeview started messing up blocky picture etc it as a signal strength of 100 per cent and a signal quality of only 1 per cent.
I've changed the co axial connection (same result) ive tried a 20bb varialble attenuator (got the strength lower but no change on signal quality and also tried a 6db and 12db supressor.
I've done a reset on the tv (lg32ld490) no change.

Any advice would be apprectiated.

The transmitter mast is Emley Moor

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Nigel's 4 posts xx
Tuesday, 9 June 2015
9:22 PM Trowbridge

Peter WoolvetOn an HD multiplex, you is undesirable to have 100% signal strength as nost HD tuners don't like excessive signal. Looked for reference on this website for 'too much of a good thing'. You may need to reduce the signal strength for somewhere around 70-80% as long as the signal quality is as near 100% as possible. As good quality attenuator is probably helpful, how strong depends of how excessive your signal really is. They are quite cheap so consider buying 6dB, 12dB and 18dB as a good starting point.

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MikeP's 60 posts Bronze Bronze xx
MikeP's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
Friday, 19 June 2015
Libby Lamb
4:23 PM

Our freeview television is showing no BBC television or radio channels but is showing the commercial channels. There doesn't seem to be a problem at the local transmitter. Can you help?

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Libby Lamb's 1 post xx
Tuesday, 23 June 2015
H Yates
10:13 AM

Please can anyone advise I retuned my TV and now instead of recieving Look North I am getting East Midlands News, I have retuned numerous times since to try and get Look North back without luck, I live 5 miles from Spilsby and 9 miles from Skegness, so our local transmitter is Belmont any ideas on what I can try would be appreciated.
Thank you for your time.

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H Yates's 3 posts xx
Dave Lindsay
6:34 PM

H Yates: Use manual tuning, if available. If not then it may be more tricky.

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Dave Lindsay's 5,665 posts Platinum Platinum xx
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