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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a <img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link iconlarger aerial or you may have interference from a VCR, games console, <img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link iconSky Digibox or similar.





All questions
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My Sky box has a "no signal message" - what do I do?3
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In this section
I have now lost all signal can you tell me what the problem might be?1
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What are the aerial types about? Are they high-gain?6

Comments
Monday, 19 January 2015
J
jb38
5:17 PM

Ronald J. Beaton : Indoor aerials no matter of what the brand might be are seldom ever satisfactory, as all of them are vulnerable to fluctuations in output caused by them reacting to the capacitive effects of movements within the room, or even movements in adjoining rooms whether or not within the same property, fluctuations in output levels showing up in a more severe fashion in aerials advertised as being fitted with a built in high gain amplifier, hence why aerials of the latter year variety can sometimes perform better.

Purely out of curiosity, what like is the reception on your main TV if you try swapping the two indoor aerials over? as another aspect about these high gain indoor aerials is that some of the gain is achieved by designing the aerial to have a narrow pick up angle, needless to say this making them even more vulnerable to movements within the room, or indeed even in the angle the signal is being received at.

However as far as the 4G aspect is concerned, although these aerials do have a built in filter to attenuate reception above C60, the area used by 4G transmitters, there is an element of this aspect being used as a sales gimmick by some aerial manufacturers in a similar way as during switchover from analogue to digital aerials were seen advertised as being for "digital" reception, or even "digital compatible", when in actual fact all aerials are, aerials being capable of receiving signals of any mode provided that the transmission is at a frequency within the range that the aerial is designed to operate on.

link to this
jb38's 6,249 posts Platinum Platinum GB
Saturday, 24 January 2015
A
andy
5:59 PM

Channels blank, re-tuned then missing many channels. 2 days ago few channels were black screen, I re-tuned and now have only 37 channels, many are missing such as pick,dave,5 usa +1 channels. Never had any problems for 2 years (isle of wight). Have tried the unplug, take out arial, tune & re-tune but have same channels missing.

link to this
andy's 1 post GB
Monday, 26 January 2015
M
m.whitbrook
8:08 AM

recently i posted a problem of my picture using an out door aerial and the breaking up of my picture on freeview...but i hadnt noticed that the next door neighbour recently installed a sat .dish right next to it,could this be the problem for my freeview picture breaking up all of a sudden thanks

link to this
m.whitbrook's 17 posts GB
M
MikeB
2:33 PM

m.whitbrook: David Lindsay pointed out on the 12th January that you very close to the transmitter, hence your problem is almost certainly to do with too high a signal. You need to sort that out, which is easy to do.

Sat. dishes are unlikely to have an effect on your Freeview reception at all.

link to this
MikeB's 1,257 posts Gold Gold GB
Tuesday, 27 January 2015
M
m.whitbrook
4:10 PM

THANKS MIKE B but its ok in the summer months .it only seems to happen in the winter time..but if its east to correct because of it near to transmitter were do o move it and i cant afford to get a fitter out to it

link to this
m.whitbrook's 17 posts GB
M
MikeB
4:16 PM

m.whitbrook: The summer months tend to have tress in leaf, the winter does not, which might explain why the problem is worse in winter.

If you'd simply follow the advice on the page 'too much of a good thing', you dont need to pay anyone. You just need an attentuator to kill the signal a bit, which cost less than two pounds each on Amazon.

link to this
MikeB's 1,257 posts Gold Gold GB
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