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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
Published on by on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a <img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link iconlarger aerial or you may have interference from a VCR, games console, <img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link iconSky Digibox or similar.







Your comments: most recent posts are at the bottom

firstFirst comments prevEarlier comments  ◊ 

Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

J
js
Tuesday 14 October 2014 12:46PM

Algernon Black:

The Freeview EPG has an overall cycle time of 270 seconds.

For some classes of events, the cycle time is shorter:

current day, current multiplex
9 seconds

current day, other multiplex
54 seconds

later days, current multiplex
27 seconds

later days, other multiplex
270 seconds

Assuming your signal is good, what apparently is appalling is the software in your telly.

js's 46 posts
Bronze Bronze GB
G
george
Tuesday 14 October 2014 5:46PM

have retuned digital recorder and it has got bbc one wales,bbc2wales,itv wales,and s4c how dio I get the proper channels back.

Briantist
Tuesday 14 October 2014 5:48PM

george: Have you do the process as listed at the top of the page?

If you have, please see <img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon" link iconDigital Region Overlap | ukfree.tv - 12 years of independent, free digital TV advice .

F
Fiona
Tuesday 14 October 2014 6:21PM

We have an analog tv but view the programmes through a Humax box. At the end of June, our picture, on all channels, started t
o break up or the screen went black and a notice came up saying "no or scrambled signal". We've had the Humax checked - all ok - and bought a new, large aerial and a new cable. When the situation didn't improve, we bought a booster. Nothing seems to have changed and the "technicians" can't seem to come up with any ideas. Does anyone out there have any suggestions? Any help or advice would be most welcome. (Apart from burning all digital equipment!)

J
jb38
Tuesday 14 October 2014 6:45PM

Fiona: Advice on the possible reasons for a problem of this nature can only be given when a persons location is known, this in the form of a post code or one from nearby such as a shop / Post Office, as this info would enable access to information on the transmitters that cover the area in question.

jb38's 6,028 posts
Platinum Platinum GB
W
whatsoccurin
Thursday 16 October 2014 11:36PM Dinas Powys

have Sony Bravia TV with freeview-picked up trailers for Made in Cardiff channel 21 without problem-when channel started yesterday initially picture froze and faded and then disappeared altogether-re-set has not worked-all other channels seem fine-I live in Penarth CF64

W
whatsoccurin
Thursday 16 October 2014 11:59PM Dinas Powys

sorry-this should of course have read channel 23 (doh!)-will probably have to try plan b-Made in Cardiff is on Virgin from Sunday

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Briantist: http://t.co/I7uNKBQfA9 Arιel Rona Fairhead has not gone native Fairhead also believed the business was being run more efficientl
Briantist: http://t.co/8y10gIb1Ng BBС Trust chair appears to back BBC3 TV closure Media theguardian com Her fellow trustee David Liddiment
Briantist: http://t.co/DBWZNukll4 Ariel Frɑn Unsworth to lead World Service She will also continue to be deputy director of news a
Briantist: http://t.co/Hss6Q28JYo Article Тhe postponement concluded temporarily at least a long period of impassioned debate from
Briantist: http://t.co/uViGCia4vI BBC DAB Phase 4 Help Receiving TV and Radio This phase of national DAB expansion is expected to b
Briantist: http://t.co/DBWZNukll4 Arιel Fran Unsworth to lead World Service She will also continue to be deputy director of news a

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