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Did you know that most of the TV viewing in the UK is to free-to-air channels? According to BARB, last week's** figures show:
Freeview had 79.8%
*
Freesat had 76.9%
*
Sky no card had 77.2%
*
* premium channels had 4.4%, ** to 9 Nov 2014
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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
Published on by on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a <img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link iconlarger aerial or you may have interference from a VCR, games console, <img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link iconSky Digibox or similar.







Your comments: most recent posts are at the bottom

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Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

C
Chris
Wednesday 19 November 2014 1:42PM Stroud

Dave Lindsay

Dave
I can get public service channels but not free view channels , I was told by the Arial Installers that I need to buy a freesat box to be able to watch freeview Channels

Chrri

link to this
Dave Lindsay
Wednesday 19 November 2014 2:27PM

Chris: Freesat and Freeview are names of different platforms. The channel line-up on each is different. A comparison is here:

<img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon" link iconhttp://www.ukfree.tv/chan…esat

Perhaps notable exceptions to the Freesat line-up which are on full Freeview are Dave, Drama and Yesterday. "Freeview" encompasses free-to-air terrestrial broadcasts, including the Public Service Broadcaster (PSB) ones. Thus, you have what is unofficially termed "Freeview Lite".

So, Freesat will give you all the PSB channels you have now plus others.


The full complement of Freeview channels consist of two types: the Public Service Broadcasters (PSBs) and Commercial broadcasters (COMs). The COM channels have no obligation to provide a Public Service and so are carried from only the largest transmitters. For a further explanation, see:

<img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon" link iconWhich Freeview channels does the Londonderry transmitter broadcast?

However, at your location you "may" be able to receive from Wenvoe, the main transmitter which serves Cardiff and the surrounding portion of South Wales. This may allow you to receive the COM channels, albeit that it would give you BBC One Wales, BBC Two Wales and ITV Wales, rather than BBC One West, BBC Two England and ITV West, which is what Stroud carries.

A look on Streetview (photos taken August 2010) shows a few Wenvoe-facing aerials on Chapel Lane: number 8 and The Old Crown Inn. It is at 246 degrees and aerials are horizontal (elements flat), rather than vertical (elements up/down) as with Stroud. It might be worth enquiring whether they can get all the channels and whether they are stable or whether reception varies, perhaps by time of year.

The terrain plot shows that there are some obstructions up to 8 miles out between you and Wenvoe, so this could possibly hamper reception:

<img src="data:image/png;base64,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" class="xico" style="vertical-align:text-bottom" alt="www.megalithia.com link icon" link icon
Terrain between ( m a.g.l.) and (antenna m a.g.l.) - Optimising UK DTT Freeview and Radio aerial location


If you go down the route of a Wenvoe aerial then you might use a separate Freeview box for your Stroud aerial (so as to watch regional programmes) and the internal TV tuner for the Wenvoe one, or vice versa.

link to this
T
Tim Lynch
Friday 21 November 2014 3:35PM

Hi I am in Winchester and until yesterday had full use of my freeview channels. Late last night I turned the TV on and appear to have dropped D3 + 4 multiplex according to the diagram above. I have had an aerial line fitted from a point in the front room and this TV is in the bedroom. When I have re-tuned (auto and returned to factory settings) it reports conflicts in area....when the engineer fitted the aerial he said you have to choose something like south , north hampshire and berkshire but having tried the available combinations the problems remains. Any ideas

link to this
J
jb38
Friday 21 November 2014 6:09PM

Tim Lynch: Hannington is indicated as being the station that covers your area and with the D3&4 Multiplex transmitting on C42, therefore you should carry out a "manual" scan on that channel and see if this resolves your problem.

If though it doesn't, then repeat the aforementioned test by entering C42 into the manual tuning box but this time do "not" press search or scan, as on most (but not all) receivers if any signal is being received from Hanningtons D3&4, the level of will be indicated on the strength / quality bars no matter of how low it might be.

link to this
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jb38
Friday 21 November 2014 7:08PM

Tim Lynch : In addition to that said, although having knowledge of your post code or one from somewhere nearby, e.g: a shop / Post Office, would have been of assistance by enabling the reception predictor to be accessed, but should by any chance the aerial you refer to be pointing in the direction of the Rowridge transmitter? then the D3&4 multiplex from that station transmits on C27.

By the way, aerials in the Winchester area pointing towards Hannington should be facing at around 10 degrees or so, whereas for Rowridge its in the region of 183 degrees, accuracy being much greater if post codes are known.

link to this
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