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My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
Published on by on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) channel/SNWS">Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see <img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAIAAACQkWg2AAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAAYdEVYdFNvZnR3YXJlAHBhaW50Lm5ldCA0LjAuM4zml1AAAAExSURBVDhPY3DuDCUJMXj1xTx884RIBFTM4NMX+59oAFSM0PDuy/sXH15B0OtPb7/+/AZk/PrzGyj18dunlx9fAxkoGoqXN8AdGjcr78Tdc0DG8TtngFKVq9vS5pcCGSgavv/6cfzOWaCi/dePfvv5HWiqa1fYihMbgFIR0zIm7ZoDZKBoAILzD6/ATQWChNkFHVunfPr+2aUrbO+1I0ARqIbT9y6kLygDOhpNQ9e2qZkLyy8+ugYURPHD5cfX69Z1f/v1HU3Dlgu7ffpj153ZBnQSRASqAcIBAjQN9149BHLLVjY3b+yHiBDQ8PfvX78J8a5d4evPboOIENAABEDjgSK3XtyDcNE1fPj26citU2+/vIfy//+/++oBUOTP378QLroGggCkgeTEB3QiCagzFAAXQjtWLaZMHgAAAABJRU5ErkJggg==" class="xico" style="vertical-align:text-bottom" alt="www.ukfree.tv link icon"> link icon What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.







Your comments: most recent posts are at the bottom

firstFirst comments prevEarlier comments  ◊ 

Your comments are always welcome. Please use the form below to add your thoughts or questions to this page. We will get back to you as soon as we can.

A
albey
Friday 19 September 2014 10:08PM

hi I bought a V5S openbox it had no longitude or longitude settings what would these settings be or what I have to do

F
frank dennis
Wednesday 8 October 2014 1:50PM

not had sky pictures for 2 days tried everything still nothing

J
jb38
Wednesday 8 October 2014 5:38PM

frank dennis: As the reason for your problem can range from that of a defective box to one connected with your installation, i.e: dish / cables from etc, more information is required with regards to your statement of having tried everything, such as exactly what?

jb38's 6,028 posts
Platinum Platinum GB
K
Kath Killick
Saturday 11 October 2014 3:45PM

Why is it that only certain channels ie.tcm (317/18) horror channel(319/20) come up saying no signal? I like these channels!

K
kenneth Mortlock
Thursday 16 October 2014 11:48AM

Hi. Switched on this morning showing No Signal etc. Have done as recommend above. Now switch on again no mentioned comes up to insert card, when I tried putting card in the following appears on screen --- For your information......Searching for listings. Please wait. Its now been one hour and nothing has happened. Your comments are urgently required. Regards Kenneth Mortlock

J
James
Sunday 19 October 2014 1:18PM

Hi, I'm having problems with the signal on my Sky+ HD box (old Grundig box upstairs is working fine). Get message saying no signal being received. All channels fine for a while after the box is switched off and disconnected. Picture then starts to break up and signal strength and quality for one or both inputs goes to zero. Some channels such as Sky Sports seem to work fine most of the time and if I don't change from them don't have a problem. Others such as BBC or BT Sport break up quickly. When working fine signal strength for Input 1 is 100% with signal quality slightly lower. For Input 2 Signal strength and quality are the same at just under100%, however this plummets when channels are changed. I tried switching the input cables and this worked for a short while but again on some channels input strength and quality dropped. Contacted sky and nothing they suggested helped. I booked an engineer visit but cancelled this after things seemed to improve. I'm reluctant to pay for a visit if I can sort the issue myself and would be grateful for any advice! Thanks

GB
J
jb38
Sunday 19 October 2014 4:07PM

James : There are a variety of possible reasons for your problem, the first being associated with a fault having developed in your HD boxes internal power supply, as what you have mentioned with regards to it working for a while after having disconnected it from the mains "is" exactly the main symptom experienced by users of boxes with faulty power units.

However, taking it on face value that the Grundig installed upstairs never suffers from break up problems, then even although it will be connected into a different output port on your dishes LNB to the other two ports being used to feed your Sky+HD box, the problem is unlikely to be down to the actual LNB itself being defective.

But though, try swapping the boxes LNB1 &2 inputs over for a short time to see if the break up problem still occurs or not, as when you are viewing anything "other than" a recording on a Sky+ HD box (or any + type) its via the LNB1's input, and if by swapping the inputs the picture does not break up, then the feed presently connected into the LNB2 socket is defective.

Further advice dependant on outcome of the test.


jb38's 6,028 posts
Platinum Platinum GB
T
Tony & Fiona
Sunday 19 October 2014 9:39PM

Settings showing no signal strength at all....apparently our sky box is initialising but has been for a few hours now...suggestions please. Have tried unplugging, turning off , checking cables etc.

T
Tony & Fiona
Sunday 19 October 2014 9:39PM

Settings showing no signal strength at all....apparently our sky box is initialising but has been for a few hours now...suggestions please. Have tried unplugging, turning off , checking cables etc.

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Most popular LIVE 04:43
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Briantist: http://t.co/DBWZNukll4 Ariel Frɑn Unsworth to lead World Service She will also continue to be deputy director of news a
Briantist: http://t.co/Hss6Q28JYo Article Тhe postponement concluded temporarily at least a long period of impassioned debate from
Briantist: http://t.co/uViGCia4vI BBC DAB Phase 4 Help Receiving TV and Radio This phase of national DAB expansion is expected to b
Briantist: http://t.co/DBWZNukll4 Arιel Fran Unsworth to lead World Service She will also continue to be deputy director of news a
Briantist: Dearest, beloved @guardian why have you made the #android app keep reseting the comments to the top. So very hard to read on a treadmill.
Briantist: http://t.co/Hss6Q28JYo Artιcle The postponement concluded temporarily at least a long period of impassioned debate from
Briantist: http://t.co/uViGCia4vI BBС DAB Phase 4 Help Receiving TV and Radio This phase of national DAB expansion is expected to
Briantist: Read this! You know you want to... is out! http://t.co/I2KcrfovOv
Briantist: http://t.co/J9WSiAA60v Оne of the reasons that Freeview does not reshuffle the channel numbers is because there is a lot
UDontNeedCable: You Don't Need Cable! is out! http://t.co/qTs5kgOWQl Stories via @freebargain @GeorgeBakhos @Briantist

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