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My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
published on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.





In this section
Can I use my ex-contract sky digital satellite receiver to get Freeview channels1
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau2
Can I stop paying Sky and use my satellite receiver to get Freeview ?3
I have a Panasonic TV with integrated Freeview how can I record Freeview channel4
How do I change the RF output channel on a Sky Digibox?5
I have split the signal from my satellite dish and now nothing works.6

Comments
Wednesday, 8 July 2015
F
Frank Hagan
9:31 PM

Thanks Mike will try will let you no the outcome

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Frank Hagan's 3 posts xx
Friday, 10 July 2015
F
Frank Hagan
3:37 PM

The problem was with cable thanks for answers

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Frank Hagan's 3 posts xx
Monday, 13 July 2015
A
Aubrey Lawson
3:33 PM

Hello
We only have sky free view now and nothing has changed recently
Over the last 2 weeks we are getting no signal on certain channels ie 103 this is ITV Wales but we can get 973 ITV 117 channel 4 but we can get 135 +plus 1 on channel 4 but there is many we can view but again many we cannot due to the no signal warning please help. the dish signal is good
I am no techno head
regards
Aubrey

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Aubrey Lawson's 2 posts xx
J
jb38
5:25 PM

Aubrey Lawson: You mention the dish signal being good, but though, good should mean a strength of around 70% or so and with the quality being around the same, if indeed not higher, because if its lower than the strength, then the dish is slightly out of alignment, something which result in the type of problems mentioned.

The other point being, if you haven't already done so? then disconnect the box from the mains, leaving it that way for a minimum of 30 seconds before powering it up again, checking the results after its gone though the usual "searching for listings" procedure.

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jb38's 6,571 posts Platinum Platinum xx
A
Aubrey Lawson
6:04 PM

Hello

Thank you for your response regarding the second part of the recommendation that part is done practically on a daily basis.
As for the first part both signal strength and quality are showing about 9/10 tenths across the bars in grey but I will try and adjust the dish later when son comes around etc.
thank you
Aubrey

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Aubrey Lawson's 2 posts xx
Tuesday, 14 July 2015
J
jb38
12:19 AM

Aubrey Lawson: If both strength and quality are level pegging at around 90% then don't touch the dish, as the levels used as an example are the minimum required for satisfactory operation, and you exceed them.

If not already done, remove your viewing card and wipe the gold contacts with a tissue, reinserting same on completion and checking the results, as a card defect can also cause problems of the type described.

If though nothing has changed and you are using a Sky+ HD type receiver? (signal bar indications on a standard box being purple/ pink(ish) try the "new install" procedure as described below. Although if that doesn't cure the problem either, then "if" at all possible, you should try and test the box out on someone else's dish, as your dishes LNB "might" be defective.


1 : Press "Services" on your Sky remote and you'll see the "Options" menu
highlighted.

2 : Press the right arrow to select "Settings" then press on.

3 : Press (in smooth succession) 0 - 1 - Select then you will see the
set up screen.

4 : Press the right arrow to highlight "Install" which then changes to New Install when you do this - press "select".

5: Follow the instructions on your TV screen until you see the message"Installation Complete" is displayed then press select.

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jb38's 6,571 posts Platinum Platinum xx
Sunday, 26 July 2015
K
Ktopp
8:19 AM

I have no signal showing on my TV there is a message saying no signal being received 3itv1 please help

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Ktopp's 1 post xx
M
MikeP
11:30 PM

Ktopp

To be ablew to offer any suggestions as to why you are having problems with only ITV1, we would need at least a post code and some idea of what equipment you are using. Further comment depends on your response.

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MikeP's 72 posts Bronze Bronze xx
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