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My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
published on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) channel/SNWS">Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.

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In this section
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Monday, 13 April 2015
8:27 AM


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M.BRACEGIRDLE's 1 post xx
Thursday, 16 April 2015
Saturday, 18 April 2015
Sunday, 19 April 2015
10:33 AM

Mary sutherland: This type of problem can be caused by either a glitch having occurred in the box, or alternatively by the dish having been moved slightly out of alignment, e.g: blown by high wind, or struck by an object.

The easy way of testing if the former applies being to disconnect the box from the mains for about 30 seconds before reconnecting it again, checking if the channels have returned after the box has gone through the usual "checking for listings" procedure.

If by any chance they haven't, then carry out a signal check on the box. The procedure on a standard (or white Sky+) box being to press : Services - 4 - 6 and noting the levels indicated, both of having to be around 60% minimum (norm being higher) for satisfactory reception and with the quality "never" being under the strength, an indication usually always associated with a misaligned dish.

The procedure on Sky+ HD boxes being /

(1) : Press "Services" and you will see the main menu with "Options" being highlighted.

(2) : Press the right arrow once to change from Options to "Settings" and press on. (pictures highlighted)

(3) : Finally, scroll across to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.

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jb38's 6,455 posts Platinum Platinum xx
Wednesday, 29 April 2015
Elizabeth Lush
9:16 PM

I am unable to get true movies or channels/channel/TRUEE">true entertainment chanels this happens on a regular basis but no other channels are affected. Why is this and what action should I take

Screen message reads - your skyhd box isn't receiving a satellite signal.

I am getting rather annoyed that I cannot watch the chanel I want to. It costs enough money as it is

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Elizabeth Lush's 1 post xx
Tuesday, 5 May 2015
Bill Whewell
11:31 PM

M.BRACEGIRDLE: My reception suddenly went AWOL after switching from a recorded programme to the main programme menu.
It keeps showing 'disc play', but there is no disc in the CD payer, and the
sign does not change when I switch he CD player off Strangely, the box upstairs, which is not the main Sky box, is working perfectly!

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Bill Whewell's 1 post xx
Tuesday, 12 May 2015
4:02 PM

I experiencing intermitting reception due to, a line of very tall beech trees in my neighbours garden.This is the first time I have experienced this difficulty. If I cannot resolve this problem I shall have to change to cable unless you can resolve my problem. I did engage an independent ariel engineer he concluded that the dish could not be resited clear of the trees.

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mrsm.Keith's 1 post xx
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